Intermedia Contact Center vs 8x8 Contact Center

ICIntermedia Contact Center9.2Visit 8x8 Contact Center9.0Visit

Higher score IC Intermedia Contact Center #3 in Omnichannel Contact Center Software 9.2/10 Pricing on request ✓ 2 of 5 features Visit Intermedia

vs

8x8 Contact Center #5 in Omnichannel Contact Center Software 9.0/10 Pricing on request ✓ 2 of 5 features Visit 8x8

• Intermedia Contact Center fits best

  Teams needing deep supervision and AI

• 8x8 Contact Center fits best

  Mature contact centers needing workforce tools

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Side by side

Feature	ICIntermedia Contact Center 9.2/10 Visit ↗	8x8 Contact Center 9.0/10 Visit ↗
At a glance
Editor score	9.2	9.0
Ranking	#3 in Omnichannel Contact Center Software	#5 in Omnichannel Contact Center Software
Best for	Teams needing deep supervision and AI	Mature contact centers needing workforce tools
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Live chat	Docs, Live chat
Compliance	2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	3 integrations	9 integrations
Built for	Small business, Mid-market	Small business, Mid-market, Enterprise
Features Intermedia Contact Center 2/5 · 8x8 Contact Center 2/5
Voice channel	Not checked yet	Not checked yet
Workforce management	✓	✓
Outbound dialer	✓	✓
AI agent assistance	Not checked yet	Not checked yet
Interaction recording	Not checked yet	Not checked yet
Specs
Digital channels	Not checked yet	Not checked yet
Our review
Pros	Omnichannel queues cover voice, email, chat, SMS, and WhatsApp Supervisor tools include monitoring, whisper, barge, and recordings AI supports agent assist, sentiment, summaries, and automated evaluation	Routes voice and digital interactions across chat, email, SMS/MMS/RCS, and social channels Combines IVR, outbound dialing, recording, analytics, and AI assistance Adds forecasting, scheduling, adherence, CRM, and knowledgebase capabilities
Cons	Pricing is quote-based, so budget comparison requires a sales conversation The broader omnichannel feature set is available in the Elite tier CRM and custom API integrations may require implementation work	Pricing requires a custom quote rather than published plan rates The listed platform is web-based, which may not suit teams seeking native desktop apps The broad feature set may be more than smaller contact centers need
Our verdict	Intermedia Contact Center is a cloud-based platform for SMB and mid-market teams managing inbound and outbound customer communications. It combines automatic call distribution, customizable IVR, skills-based and preferred-agent routing,… Read the review →	8x8 Contact Center is a cloud platform for organizations managing customer interactions across voice and digital channels. Its browser-based agent workspace and supervisor workspace support daily operations, while omnichannel routing… Read the review →

Strengths and trade-offs

• Intermedia Contact Center — where it wins

  • Omnichannel queues cover voice, email, chat, SMS, and WhatsApp
  • Supervisor tools include monitoring, whisper, barge, and recordings
  • AI supports agent assist, sentiment, summaries, and automated evaluation

  Where it doesn't

  • Pricing is quote-based, so budget comparison requires a sales conversation
  • The broader omnichannel feature set is available in the Elite tier
  • CRM and custom API integrations may require implementation work

• 8x8 Contact Center — where it wins

  • Routes voice and digital interactions across chat, email, SMS/MMS/RCS, and social channels
  • Combines IVR, outbound dialing, recording, analytics, and AI assistance
  • Adds forecasting, scheduling, adherence, CRM, and knowledgebase capabilities

  Where it doesn't

  • Pricing requires a custom quote rather than published plan rates
  • The listed platform is web-based, which may not suit teams seeking native desktop apps
  • The broad feature set may be more than smaller contact centers need

• ICIntermedia Contact Center9.2/10 · Pricing on request

  A supervision-focused omnichannel contact center with routing, workforce tools, and AI.

  Visit IntermediaFull verdict →
• 8x8 Contact Center9.0/10 · Pricing on request

  A mature omnichannel contact center suite for organizations that need workforce management.

  Visit 8x8Full verdict →