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Head-to-head · Review Management Software

ReviewTrackers vs Cloud Review Manager

  • Updated Nov 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score ReviewTrackers #4 in Review Management Software 8.8/10 Pricing on request ✓ 3 of 3 features Visit ReviewTrackers
Cloud Review Manager #37 in Review Management Software 5.5/10 Free plan Free plan✓ 3 of 3 features Visit site

ReviewTrackers leads on 0 checks, Cloud Review Manager on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreReviewTrackers · 8.8/10
  • Free planonly Cloud Review Manager

ReviewTrackers scores higher on our rubric for review management software: 8.8 against 5.5 out of 10; our editors rank them #4 and #37.

Cloud Review Manager offers free plan; ReviewTrackers doesn't. On request channels, Cloud Review Manager gives you Multichannel where ReviewTrackers offers Email_and_sms.

ReviewTrackers is the better fit for established teams needing review workflows. Cloud Review Manager is the better fit for teams wanting a capable free review inbox.

  • ReviewTrackers fits best

    Established teams needing review workflows

  • Cloud Review Manager fits best

    Teams wanting a capable free review inbox

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Side by side

Feature ReviewTrackers 8.8/10 Visit ↗ Cloud Review Manager 5.5/10 Visit ↗
At a glance
Editor score 8.8 5.5
Ranking #4 in Review Management Software #37 in Review Management Software
Best for Established teams needing review workflows Teams wanting a capable free review inbox
Pricing model Paid Free
Starting price — Free
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Phone, Tickets, Docs Email, Live chat, Phone, Tickets, Community, Docs
Integrations 1,000+ integrations 7 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ReviewTrackers 3/3 · Cloud Review Manager 3/3
Monitoring alerts ✓ ✓
AI response assistance ✓ ✓
Review display widgets ✓ ✓
Specs
Review sources Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and 100+ additional sources Google, Facebook
Request channels Email_and_sms Multichannel
Location limit Not checked yet Not checked yet
Our review
Pros
  • Monitors reviews and sends keyword and new-review alerts
  • Supports email and SMS requests plus AI-assisted responses
  • Connects listings, analytics, widgets, workflows, and business tools
  • Unlimited reviews, invitations, products, users, domains, and API calls
  • Unified inbox with filtering, assignments, tags, and bulk actions
  • AI moderation, response drafting, analytics, widgets, and audit logs
Cons
  • Pricing is sales-led and location-based
  • The broad feature set may exceed smaller teams' needs
  • Advanced experience analysis and competitor insights start with Essential
  • The platform is available through web and API access
  • Native integrations focus on Shopify, WooCommerce, Klaviyo, Google, and Facebook
  • Advanced workflows may require REST API or outbound webhook work
Our verdict

ReviewTrackers is online reputation management software for businesses and multi-location brands. It aggregates review data from 100+ sources, including Google, Facebook, and Tripadvisor, then brings monitoring, alerts, review requests,…

Read the review →

Cloud Review Manager is a review management platform for businesses, ecommerce stores, service companies, restaurants, and multi-location brands. It brings review collection, moderation, responses, analytics, customer questions, and…

Read the review →
  1. ReviewTrackersReview Management Software 8.8Pricing on request
  2. Cloud Review ManagerReview Management Software 5.5Free plan

Strengths and trade-offs

  • ReviewTrackers — where it wins

    • Monitors reviews and sends keyword and new-review alerts
    • Supports email and SMS requests plus AI-assisted responses
    • Connects listings, analytics, widgets, workflows, and business tools

    Where it doesn't

    • Pricing is sales-led and location-based
    • The broad feature set may exceed smaller teams' needs
    • Advanced experience analysis and competitor insights start with Essential

  • Cloud Review Manager — where it wins

    • Unlimited reviews, invitations, products, users, domains, and API calls
    • Unified inbox with filtering, assignments, tags, and bulk actions
    • AI moderation, response drafting, analytics, widgets, and audit logs

    Where it doesn't

    • The platform is available through web and API access
    • Native integrations focus on Shopify, WooCommerce, Klaviyo, Google, and Facebook
    • Advanced workflows may require REST API or outbound webhook work

More comparisons

All review management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update