Head-to-head · IT Incident Management Software
OneUptime vs xMatters
OneUptime leads on 0 checks, xMatters on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreOneUptime · 8.5/10
- Lowest starting pricexMatters · $15/user/mo
- Free planboth
- Free trialonly OneUptime
- Most featuresxMatters · 5 of 5
OneUptime scores higher on our rubric for it incident management software: 8.5 against 8.4 out of 10; our editors rank them #10 and #11.
xMatters is cheaper to start at $15/user/mo against $22/user/mo. On status page, xMatters gives you Advanced where OneUptime offers Basic.
OneUptime is the better fit for open-source teams wanting broad incident basics. xMatters is the better fit for teams needing affordable enterprise-style paging.
- OneUptime fits best
Open-source teams wanting broad incident basics
- xMatters fits best
Teams needing affordable enterprise-style paging
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Side by side
| Feature | OneUptime 8.5/10 Visit ↗ | xMatters 8.4/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.5 | 8.4 |
| Ranking | #10 in IT Incident Management Software | #11 in IT Incident Management Software |
| Best for | Open-source teams wanting broad incident basics | Teams needing affordable enterprise-style paging |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $22/user/mo | $15/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | — |
| Deployment | Cloud, Self-hosted | Cloud, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Email, Live chat, Phone, Docs · 24/7 | Email, Phone, Community, Docs · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML | SOC 2, ISO 27001, GDPR, SSO/SAML |
| Integrations | 5,000+ integrations | 200+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features OneUptime 4/5 · xMatters 5/5 | ||
| On-call scheduling | ✓ | ✓ |
| Escalation policies | ✓ | ✓ |
| Post-incident reviews | ✓ | ✓ |
| Stakeholder updates | ✓ | ✓ |
| ChatOps incident actions | Not checked yet | ✓ (best) |
| Specs | ||
| Status page | Basic | Advanced |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | OneUptime is an open-source observability and incident-management platform for teams monitoring infrastructure, coordinating on-call response, and communicating service status. It supports hosted and self-hosted deployment, with incident… Read the review → |
xMatters is an incident management and service reliability platform for IT, DevOps, SRE, and operations teams. It brings together global on-call scheduling, escalation timelines, incident coordination, stakeholder communications, workflow… Read the review → |
Strengths and trade-offs
OneUptime — where it wins
- Incident timelines, postmortems, on-call, and escalation policies
- Status pages, stakeholder updates, and ChatOps incident actions
- Hosted or self-hosted deployment with API and Terraform/OpenTofu support
Where it doesn't
- Verified integrations center on Slack, Microsoft Teams, API, and Terraform/OpenTofu
- Scale and Enterprise are needed for advanced access controls and SSO
- Enterprise features, data residency, and deployment options use custom terms
xMatters — where it wins
- Free plan includes global on-call scheduling and incident timelines
- Escalation policies, workflow automation, and stakeholder updates
- AI guidance, mobile apps, and broad operations integrations
Where it doesn't
- Free plan supports up to 5 users
- Starter limits SMS and voice notifications per user
- Advanced pricing requires contacting sales
- OneUptime8.5/10 · Free plan · 14-day trial
A broad incident-management toolkit with open-source deployment and a free plan.
Visit OneUptimeFull verdict → - xMatters8.4/10 · Free plan
Affordable paging with on-call, incident coordination, automation, and status pages.
Visit xMattersFull verdict →
All IT incident management software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update