Lookback vs Sprig

Lookback7.8Visit Sprig7.6Visit

Higher score Lookback #5 in Consumer Video Feedback Software 7.8/10 60-day trial Free trial✓ 0 of 3 features Visit Lookback

vs

Sprig #7 in Consumer Video Feedback Software 7.6/10 Pricing on request ✓ 0 of 3 features Visit Sprig

• Lookback fits best

  Solo researchers running live and unmoderated tests

• Sprig fits best

  Product teams gathering in-product feedback

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Side by side

Feature	Lookback 7.8/10 Visit ↗	Sprig 7.6/10 Visit ↗
At a glance
Editor score	7.8	7.6
Ranking	#5 in Consumer Video Feedback Software	#7 in Consumer Video Feedback Software
Best for	Solo researchers running live and unmoderated tests	Product teams gathering in-product feedback
Pricing model	Paid	Paid
Starting price	$299/yr	Pricing on request
Free plan	—	—
Free trial	60 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Live chat, Docs	Live chat, Docs
Compliance	SOC 2, GDPR	GDPR, HIPAA, SOC 2, SSO/SAML
Integrations	5 integrations	20 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Lookback 0/3 · Sprig 0/3
Automatic transcription	Not checked yet	Not checked yet
Custom branding	Not checked yet	Not checked yet
Video export/download	Not checked yet	Not checked yet
Specs
Collection modes	Not checked yet	Not checked yet
Respondent platforms	Not checked yet	Not checked yet
Maximum video length	Not checked yet	Not checked yet
Monthly response limit	Not checked yet	Not checked yet
Our review
Pros	Supports moderated interviews and unmoderated usability tasks Includes native iOS and Android research and prototype testing Offers recruitment, transcription, stakeholder observation, and highlight reels	Combines in-product surveys, external recruitment, and prototype testing Uses replays and heatmaps to connect feedback with user behavior Supports iOS and Android research plus research and design integrations
Cons	Freelance includes only 1 panel participant and 10 sessions Plans require annual commitments The 60-day trial is limited to 5 sessions and excludes recruitment and exports	Does not support moderated research No free plan is available Pricing is based on response volume and capabilities, with no published prices
Our verdict	Lookback brings remote usability testing and qualitative research together for researchers, product managers, designers, and builders. It supports moderated interviews and usability sessions alongside unmoderated, step-by-step tasks, with… Read the review →	Sprig brings in-product surveys and feedback collection together with external participant recruitment, prototype testing, and recorded usability tasks. Product teams can use it for mixed-methods research, including studies deployed on… Read the review →

Strengths and trade-offs

• Lookback — where it wins

  • Supports moderated interviews and unmoderated usability tasks
  • Includes native iOS and Android research and prototype testing
  • Offers recruitment, transcription, stakeholder observation, and highlight reels

  Where it doesn't

  • Freelance includes only 1 panel participant and 10 sessions
  • Plans require annual commitments
  • The 60-day trial is limited to 5 sessions and excludes recruitment and exports

• Sprig — where it wins

  • Combines in-product surveys, external recruitment, and prototype testing
  • Uses replays and heatmaps to connect feedback with user behavior
  • Supports iOS and Android research plus research and design integrations

  Where it doesn't

  • Does not support moderated research
  • No free plan is available
  • Pricing is based on response volume and capabilities, with no published prices

• Lookback7.8/10 · 60-day trial

  Live and unmoderated research in one platform, with a one-participant entry tier.

  Visit LookbackFull verdict →
• Sprig7.6/10 · Pricing on request

  A broad unmoderated research toolkit for product teams, with enterprise pricing by sales contact.

  Visit SprigFull verdict →