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Head-to-head · Help Desk Software

LiveAgent vs Hiver

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score LiveAgent #12 in Help Desk Software 8.2/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit LiveAgent
Hiver #27 in Help Desk Software 6.7/10 7-day trial Free trial✓ 6 of 6 features Visit Hiver

LiveAgent leads on 2 checks, Hiver on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveAgent · 8.2/10
  • Lowest starting priceLiveAgent · $15/user/mo
  • Free planonly LiveAgent
  • Free trialboth

LiveAgent scores higher on our rubric for help desk software: 8.2 against 6.7 out of 10; our editors rank them #12 and #27.

LiveAgent offers free plan; Hiver doesn't. LiveAgent is cheaper to start at $15/user/mo against $25/user/mo.

LiveAgent is the better fit for omnichannel teams seeking a free starting plan. Hiver is the better fit for teams wanting help desk inside team email.

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

  • Hiver fits best

    Teams wanting help desk inside team email

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveAgent 8.2/10 Visit ↗ Hiver 6.7/10 Visit ↗
At a glance
Editor score 8.2 6.7
Ranking #12 in Help Desk Software #27 in Help Desk Software
Best for Omnichannel teams seeking a free starting plan Teams wanting help desk inside team email
Pricing model Free plan + paid Paid
Starting price $15/user/mo (best) $25/user/mo
Free plan ✓ (best) —
Free trial 30 days 7 days
Free trial length 30 days · no card needed 7 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Live chat, Phone, Docs · 24/7 Email, Live chat, Docs · 24/7
Compliance GDPR, 2FA, SSO/SAML SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 200+ integrations 18 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveAgent 6/6 · Hiver 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats Not checked yet 2
Our review
Pros
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
  • Shared inboxes, ticket routing, ownership, and workflow automation
  • Help Centers, customer portals, SLAs, CSAT, and reporting
  • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Cons
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
  • Advanced analytics, API access, and SLAs start on Pro
  • AI QA, skill-based routing, and SSO require Elite
  • Hiver is offered through separate Omni and Gmail products
Our verdict

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →

Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni…

Read the review →
  1. LiveAgentHelp Desk Software 8.2Free plan · 30-day trial
  2. HiverHelp Desk Software 6.77-day trial

Strengths and trade-offs

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams

  • Hiver — where it wins

    • Shared inboxes, ticket routing, ownership, and workflow automation
    • Help Centers, customer portals, SLAs, CSAT, and reporting
    • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier

    Where it doesn't

    • Advanced analytics, API access, and SLAs start on Pro
    • AI QA, skill-based routing, and SSO require Elite
    • Hiver is offered through separate Omni and Gmail products
  • LiveAgent8.2/10 · Free plan · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →
  • Hiver6.7/10 · 7-day trial

    A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.

    Visit HiverFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update