Head-to-head · Help Desk Software
LiveAgent vs Frappe Helpdesk
LiveAgent leads on 0 checks, Frappe Helpdesk on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreLiveAgent · 8.2/10
- Free planboth
- Free trialboth
LiveAgent scores higher on our rubric for help desk software: 8.2 against 5.3 out of 10; our editors rank them #12 and #42.
LiveAgent is the better fit for omnichannel teams seeking a free starting plan. Frappe Helpdesk is the better fit for developers wanting low-cost open-source support.
- LiveAgent fits best
Omnichannel teams seeking a free starting plan
- Frappe Helpdesk fits best
Developers wanting low-cost open-source support
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Side by side
| Feature | LiveAgent 8.2/10 Visit ↗ | Frappe Helpdesk 5.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.2 | 5.3 |
| Ranking | #12 in Help Desk Software | #42 in Help Desk Software |
| Best for | Omnichannel teams seeking a free starting plan | Developers wanting low-cost open-source support |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $15/user/mo | — |
| Free plan | ✓ | ✓ |
| Free trial | 30 days | 14 days |
| Free trial length | 30 days · no card needed | 14 days |
| Deployment | Cloud, Mobile | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Phone, Docs · 24/7 | Email, Phone, Tickets, Community, Docs |
| Integrations | 200+ integrations | 2 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features LiveAgent 6/6 · Frappe Helpdesk 6/6 | ||
| Shared inbox | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Help center | ✓ | ✓ |
| Ticket automation | ✓ | ✓ |
| Customer portal | ✓ | ✓ |
| API access | ✓ | ✓ |
| Specs | ||
| Included agent seats | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments… Read the review → |
Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets… Read the review → |
Strengths and trade-offs
LiveAgent — where it wins
- Covers email, chat, phone, and social media in one help desk
- Includes SLAs, automation, portals, knowledge bases, and AI features
- Offers web, iOS, Android, API access, and many integrations
Where it doesn't
- Advanced capabilities require higher-priced paid tiers
- The free account has limitations
- The broad feature set may exceed the needs of narrow support teams
Frappe Helpdesk — where it wins
- Free AGPL-3.0 self-hosting option with installation scripts
- Unlimited tickets, agents, and customers on Frappe Cloud Sites
- SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Where it doesn't
- Cloud pricing applies per site rather than per user
- Integrations focus on Frappe products and Microsoft 365/Outlook email
- Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
- LiveAgent8.2/10 · Free plan · 30-day trial
A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.
Visit LiveAgentFull verdict → - Frappe Helpdesk5.3/10 · Free plan · 14-day trial
A low-cost, customizable help desk for developers who want open-source control.
Try Frappe HelpdeskFull verdict →
All help desk software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update