Head-to-head · Help Desk Software
LiveAgent vs Deskpro
LiveAgent leads on 2 checks, Deskpro on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreLiveAgent · 8.2/10
- Lowest starting priceLiveAgent · $15/user/mo
- Free planonly LiveAgent
- Free trialboth
- Most featuresLiveAgent · 6 of 6
LiveAgent scores higher on our rubric for help desk software: 8.2 against 7.9 out of 10; our editors rank them #12 and #15.
LiveAgent offers free plan; Deskpro doesn't. LiveAgent is cheaper to start at $15/user/mo against $39/user/mo.
LiveAgent is the better fit for omnichannel teams seeking a free starting plan. Deskpro is the better fit for organizations needing self-hosted deployment options.
- LiveAgent fits best
Omnichannel teams seeking a free starting plan
- Deskpro fits best
Organizations needing self-hosted deployment options
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Side by side
| Feature | LiveAgent 8.2/10 Visit ↗ | Deskpro 7.9/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.2 | 7.9 |
| Ranking | #12 in Help Desk Software | #15 in Help Desk Software |
| Best for | Omnichannel teams seeking a free starting plan | Organizations needing self-hosted deployment options |
| Pricing model | Free plan + paid | Paid |
| Starting price | $15/user/mo (best) | $39/user/mo |
| Free plan | ✓ (best) | — |
| Free trial | 30 days | 14 days |
| Free trial length | 30 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted |
| Platforms | Web, iOS, Android | Web |
| Support | Email, Live chat, Phone, Docs · 24/7 | Email, Live chat, Phone |
| Compliance | GDPR, 2FA, SSO/SAML | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Integrations | 200+ integrations | 1,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features LiveAgent 6/6 · Deskpro 5/6 | ||
| Shared inbox | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Help center | ✓ | ✓ |
| Ticket automation | ✓ | ✓ |
| Customer portal | ✓ (best) | Not checked yet |
| API access | ✓ | ✓ |
| Specs | ||
| Included agent seats | Not checked yet | 5 |
| Our review | ||
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| Cons |
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| Our verdict | LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments… Read the review → |
Deskpro is help desk software for customer service, IT, HR, and operations teams. It brings email, chat, voice, social, SMS, WhatsApp, Slack, and Microsoft Teams conversations into a unified inbox, with omnichannel ticketing, workflow… Read the review → |
Strengths and trade-offs
LiveAgent — where it wins
- Covers email, chat, phone, and social media in one help desk
- Includes SLAs, automation, portals, knowledge bases, and AI features
- Offers web, iOS, Android, API access, and many integrations
Where it doesn't
- Advanced capabilities require higher-priced paid tiers
- The free account has limitations
- The broad feature set may exceed the needs of narrow support teams
Deskpro — where it wins
- Self-hosted, private-cloud, VPC, and managed cloud deployment options
- Unified inbox with ticketing, SLAs, automation, portals, and help centers
- Integrations include Slack, Teams, WhatsApp, Jira, Salesforce, and Zapier
Where it doesn't
- No free plan is available
- Starts at $39 per agent per month, billed monthly
- Advanced AI, voice, brand, and hosting features require higher tiers
- LiveAgent8.2/10 · Free plan · 30-day trial
A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.
Visit LiveAgentFull verdict → - Deskpro7.9/10 · 14-day trial
A broad help desk with self-hosting, automation, AI, and multichannel support.
Visit DeskproFull verdict →
All help desk software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update