Leena AI IT Service Desk vs Freshservice

Leena AI IT Service Desk8.8Visit Freshservice7.9Visit

Higher score Leena AI IT Service Desk #5 in AI IT Agents 8.8/10 Pricing on request ✓ 3 of 3 features Visit Leena AI

vs

Freshservice #8 in AI IT Agents 7.9/10 14-day trial Free trial✓ 0 of 3 features Visit Freshservice

• Leena AI IT Service Desk fits best

  Enterprises automating IT service-desk resolution

• Freshservice fits best

  IT teams wanting mainstream service-desk workflows

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Side by side

Feature	Leena AI IT Service Desk 8.8/10 Visit ↗	Freshservice 7.9/10 Visit ↗
At a glance
Editor score	8.8	7.9
Ranking	#5 in AI IT Agents	#8 in AI IT Agents
Best for	Enterprises automating IT service-desk resolution	IT teams wanting mainstream service-desk workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	$19/user/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Docs	Email, Community
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML
Integrations	200+ integrations	2 integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features Leena AI IT Service Desk 3/3 · Freshservice 0/3
Endpoint remediation	✓ (best)	Not checked yet
Workflow builder	✓ (best)	Not checked yet
Audit logs	✓ (best)	Not checked yet
Specs
Autonomy level	Autonomous	Not checked yet
Deployment	Cloud	Not checked yet
Knowledge sources	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Our review
Pros	Classifies, routes and resolves service-desk tickets, including L1 requests. Handles identity actions and endpoint diagnostics, fixes and device commands. Supports multi-step workflows with approvals, action policies and audit trails.	Combines incident tickets, a self-service portal and searchable knowledge Covers asset management, CMDB, approvals and no-code workflow automation Supports mobile ticket handling and integrations with Slack and Microsoft Teams
Cons	Pricing is quote-based and depends on headcount, use cases and volumes. There is no free plan. The product is positioned for enterprise organizations, not smaller teams.	No free plan; paid plans start at $19 per agent per month with annual billing Service catalog, SLA and on-call management begin at Growth Listed AI features are Freddy AI Agent (Classic) and Freddy AI Insights on Enterprise
Our verdict	Leena AI IT Service Desk is an enterprise assistant for employee IT requests, incidents and service workflows. Its Iris assistant can classify and route tickets, resolve L1 requests, handle password resets and permission changes, and… Read the review →	Freshservice is a cloud-based IT service management platform for IT teams and other employee service functions. It brings incident and request handling together with a support portal, service catalog, searchable knowledge, SLA policies,… Read the review →

Strengths and trade-offs

• Leena AI IT Service Desk — where it wins

  • Classifies, routes and resolves service-desk tickets, including L1 requests.
  • Handles identity actions and endpoint diagnostics, fixes and device commands.
  • Supports multi-step workflows with approvals, action policies and audit trails.

  Where it doesn't

  • Pricing is quote-based and depends on headcount, use cases and volumes.
  • There is no free plan.
  • The product is positioned for enterprise organizations, not smaller teams.

• Freshservice — where it wins

  • Combines incident tickets, a self-service portal and searchable knowledge
  • Covers asset management, CMDB, approvals and no-code workflow automation
  • Supports mobile ticket handling and integrations with Slack and Microsoft Teams

  Where it doesn't

  • No free plan; paid plans start at $19 per agent per month with annual billing
  • Service catalog, SLA and on-call management begin at Growth
  • Listed AI features are Freddy AI Agent (Classic) and Freddy AI Insights on Enterprise

• Leena AI IT Service Desk8.8/10 · Pricing on request

  Automates IT tickets, identity actions and endpoint fixes, with quote-based pricing.

  Visit Leena AIFull verdict →
• Freshservice7.9/10 · 14-day trial

  A broad service desk for ticketing, knowledge, workflows and IT assets, with AI features on Enterprise.

  Visit FreshserviceFull verdict →