HotelFriend vs Visual Matrix PMS

HotelFriend8.0Visit VMVisual Matrix PMS8.0Visit

HotelFriend #2 in Hotel Management software 8.0/10 7-day trial ✓ 5 of 5 features Visit HotelFriend

vs

VM Visual Matrix PMS #4 in Hotel Management software 8.0/10 From $378/mo (annual) ✓ 5 of 5 features Visit Visual Matrix

• HotelFriend fits best

  Hotels wanting broad PMS coverage across devices

• Visual Matrix PMS fits best

  Hotels seeking a full PMS with revenue and workflow tools

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Side by side

Feature	HotelFriend 8.0/10 Visit ↗	VMVisual Matrix PMS 8.0/10 Visit ↗
At a glance
Editor score	8.0	8.0
Ranking	#2 in Hotel Management software	#4 in Hotel Management software
Best for	Hotels wanting broad PMS coverage across devices	Hotels seeking a full PMS with revenue and workflow tools
Pricing model	Paid	Paid
Starting price	Not published	$378/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Phone, Tickets, Docs	Email, Phone, Tickets, Docs, Community · 24/7
Integrations	200+ integrations	30+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features HotelFriend 5/5 · Visual Matrix PMS 5/5
Multi-property support	✓	✓
Channel manager	✓	✓
Direct booking engine	✓	✓
Housekeeping module	✓	✓
POS integration	✓	✓
Specs
Deployment	Hybrid	Cloud
Room capacity	Not published	Not published
Our review
Pros	Combines front-desk operations, reservations, and guest records in one PMS. Syncs availability, rates, and reservations with booking channels. Supports multi-property access, housekeeping, payments, and POS.	Combines reservations, channel management and a multilingual booking engine Covers housekeeping, maintenance, guest messaging and mobile work orders Paid tiers add revenue management, user access and operational interfaces
Cons	The CORE plan’s room limit is not specified. The listed CORE plan has no stated trial. Availability of cloud, self-hosted, and hybrid options varies by package.	The $378 monthly starting price requires annual billing Revenue management and unlimited users start at the $450 VM Core Plus tier The web-based platform may not suit hotels seeking a non-cloud deployment
Our verdict	HotelFriend brings property management, reservations, and front-desk work together with tools for housekeeping, guest services, payments, and reporting. It is aimed at independent hotels, hotel groups, and other hospitality operators, with… Read the review →	Visual Matrix PMS brings reservations, front-desk operations, distribution and hotel workflows into a cloud platform. It is aimed at independent hotels, management groups and branded properties that want a full property management system… Read the review →

Strengths and trade-offs

• HotelFriend — where it wins

  • Combines front-desk operations, reservations, and guest records in one PMS.
  • Syncs availability, rates, and reservations with booking channels.
  • Supports multi-property access, housekeeping, payments, and POS.

  Where it doesn't

  • The CORE plan’s room limit is not specified.
  • The listed CORE plan has no stated trial.
  • Availability of cloud, self-hosted, and hybrid options varies by package.

• Visual Matrix PMS — where it wins

  • Combines reservations, channel management and a multilingual booking engine
  • Covers housekeeping, maintenance, guest messaging and mobile work orders
  • Paid tiers add revenue management, user access and operational interfaces

  Where it doesn't

  • The $378 monthly starting price requires annual billing
  • Revenue management and unlimited users start at the $450 VM Core Plus tier
  • The web-based platform may not suit hotels seeking a non-cloud deployment

• HotelFriend8.0/10 · 7-day trial

  A broad hotel PMS spanning reservations, channel sync, housekeeping, payments, and POS.

  Visit HotelFriendFull verdict →
• VMVisual Matrix PMS8.0/10 · From $378/mo (annual)

  A broad cloud PMS with revenue and workflow tools, priced from $378 per month billed annually.

  Visit Visual MatrixFull verdict →