Head-to-head · Help Desk Software
Hiver vs Frappe Helpdesk
Hiver leads on 0 checks, Frappe Helpdesk on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreHiver · 6.7/10
- Free planonly Frappe Helpdesk
- Free trialboth
Hiver scores higher on our rubric for help desk software: 6.7 against 5.3 out of 10; our editors rank them #27 and #42.
Frappe Helpdesk offers free plan; Hiver doesn't.
Hiver is the better fit for teams wanting help desk inside team email. Frappe Helpdesk is the better fit for developers wanting low-cost open-source support.
- Hiver fits best
Teams wanting help desk inside team email
- Frappe Helpdesk fits best
Developers wanting low-cost open-source support
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Side by side
| Feature | Hiver 6.7/10 Visit ↗ | Frappe Helpdesk 5.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 6.7 | 5.3 |
| Ranking | #27 in Help Desk Software | #42 in Help Desk Software |
| Best for | Teams wanting help desk inside team email | Developers wanting low-cost open-source support |
| Pricing model | Paid | Free plan + paid |
| Starting price | $25/user/mo | — |
| Free plan | — | ✓ (best) |
| Free trial | 7 days | 14 days |
| Free trial length | 7 days · no card needed | 14 days |
| Deployment | Cloud, Mobile, Browser extension | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android, Chrome extension | Web, iOS, Android |
| Support | Email, Live chat, Docs · 24/7 | Email, Phone, Tickets, Community, Docs |
| Integrations | 18 integrations | 2 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Hiver 6/6 · Frappe Helpdesk 6/6 | ||
| Shared inbox | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Help center | ✓ | ✓ |
| Ticket automation | ✓ | ✓ |
| Customer portal | ✓ | ✓ |
| API access | ✓ | ✓ |
| Specs | ||
| Included agent seats | 2 | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni… Read the review → |
Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets… Read the review → |
Strengths and trade-offs
Hiver — where it wins
- Shared inboxes, ticket routing, ownership, and workflow automation
- Help Centers, customer portals, SLAs, CSAT, and reporting
- Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Where it doesn't
- Advanced analytics, API access, and SLAs start on Pro
- AI QA, skill-based routing, and SSO require Elite
- Hiver is offered through separate Omni and Gmail products
Frappe Helpdesk — where it wins
- Free AGPL-3.0 self-hosting option with installation scripts
- Unlimited tickets, agents, and customers on Frappe Cloud Sites
- SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Where it doesn't
- Cloud pricing applies per site rather than per user
- Integrations focus on Frappe products and Microsoft 365/Outlook email
- Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
- Hiver6.7/10 · 7-day trial
A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.
Visit HiverFull verdict → - Frappe Helpdesk5.3/10 · Free plan · 14-day trial
A low-cost, customizable help desk for developers who want open-source control.
Try Frappe HelpdeskFull verdict →
All help desk software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update