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Head-to-head · Help Desk Software

Help Scout vs Faveo Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Help Scout #9 in Help Desk Software 8.5/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Help Scout
Faveo Helpdesk #49 in Help Desk Software 4.8/10 Free plan Free plan✓ 5 of 6 features Visit Faveo

Help Scout leads on 1 check, Faveo Helpdesk on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHelp Scout · 8.5/10
  • Free planboth
  • Free trialonly Help Scout
  • Most featuresHelp Scout · 6 of 6

Help Scout scores higher on our rubric for help desk software: 8.5 against 4.8 out of 10; our editors rank them #9 and #49.

Help Scout leads on included agent seats: 5 versus 2.

Help Scout is the better fit for small teams wanting free support for five seats. Faveo Helpdesk is the better fit for small teams wanting open-source affordability.

  • Help Scout fits best

    Small teams wanting free support for five seats

  • Faveo Helpdesk fits best

    Small teams wanting open-source affordability

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Help Scout 8.5/10 Visit ↗ Faveo Helpdesk 4.8/10 Visit ↗
At a glance
Editor score 8.5 4.8
Ranking #9 in Help Desk Software #49 in Help Desk Software
Best for Small teams wanting free support for five seats Small teams wanting open-source affordability
Pricing model Free plan + paid Free plan + paid
Starting price $25/user/mo —
Free plan ✓ ✓
Free trial 15 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, Linux
Support Email, Docs Email, Docs
Compliance HIPAA, SSO/SAML, 2FA GDPR, HIPAA
Integrations 100+ integrations 3 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features Help Scout 6/6 · Faveo Helpdesk 5/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ (best) Not checked yet
API access ✓ ✓
Specs
Included agent seats 5 (best) 2
Our review
Pros
  • Free plan includes up to five users, one inbox, and one Docs site
  • Shared inboxes, SLAs, workflows, knowledge bases, portals, and reporting
  • Supports web, iOS, Android, APIs, and major customer-service integrations
  • Free plan plus a USD 7.20 annual-billing entry tier
  • Open-source self-hosted and cloud deployment options
  • Ticketing, SLAs, portals, APIs, mobile apps, and AI features
Cons
  • Free plan is limited to one inbox and one Docs site
  • Paid pricing is charged per user each month
  • Advanced capabilities are concentrated in higher-priced plans
  • Advanced routing and identity features start in the SME tier
  • Enterprise capabilities are concentrated in the highest tier
  • Paid pricing is presented with annual billing
Our verdict

Help Scout is a customer support platform for teams managing customer conversations across email, live chat, SMS, WhatsApp, Instagram, Facebook Messenger, and other channels. Its shared inboxes support team-managed conversations, while…

Read the review →

Faveo Helpdesk is a ticket-based customer support platform for startups, small and medium-sized businesses, and larger organizations. It combines email ticketing, multiple shared inboxes, workflow automation, SLA management, reporting, a…

Read the review →
  1. Help ScoutHelp Desk Software 8.5Free plan · 15-day trial
  2. Faveo HelpdeskHelp Desk Software 4.8Free plan

Strengths and trade-offs

  • Help Scout — where it wins

    • Free plan includes up to five users, one inbox, and one Docs site
    • Shared inboxes, SLAs, workflows, knowledge bases, portals, and reporting
    • Supports web, iOS, Android, APIs, and major customer-service integrations

    Where it doesn't

    • Free plan is limited to one inbox and one Docs site
    • Paid pricing is charged per user each month
    • Advanced capabilities are concentrated in higher-priced plans

  • Faveo Helpdesk — where it wins

    • Free plan plus a USD 7.20 annual-billing entry tier
    • Open-source self-hosted and cloud deployment options
    • Ticketing, SLAs, portals, APIs, mobile apps, and AI features

    Where it doesn't

    • Advanced routing and identity features start in the SME tier
    • Enterprise capabilities are concentrated in the highest tier
    • Paid pricing is presented with annual billing
  • Help Scout8.5/10 · Free plan · 15-day trial

    A broad help desk with a practical free tier for teams of up to five users.

    Visit Help ScoutFull verdict →
  • Faveo Helpdesk4.8/10 · Free plan

    A flexible help desk with open-source deployment, ticketing, SLAs, portals, APIs, and AI.

    Visit FaveoFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update