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Head-to-head · AI Knowledge Base Software

Guru vs Document360

  • Updated Nov 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Guru #4 in AI Knowledge Base Software 8.9/10 Pricing on request Visit Guru
Document360 #8 in AI Knowledge Base Software 8.5/10 Pricing on request · 14-day trial Free trial Visit Document360

Guru leads on 0 checks, Document360 on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGuru · 8.9/10
  • Free trialonly Document360

Guru scores higher on our rubric for ai knowledge base software: 8.9 against 8.5 out of 10; our editors rank them #4 and #8.

Guru is the better fit for mature internal knowledge management. Document360 is the better fit for branded public and private knowledge bases.

  • Guru fits best

    Mature internal knowledge management

  • Document360 fits best

    Branded public and private knowledge bases

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Guru 8.9/10 Visit ↗ Document360 8.5/10 Visit ↗
At a glance
Editor score 8.9 8.5
Ranking #4 in AI Knowledge Base Software #8 in AI Knowledge Base Software
Best for Mature internal knowledge management Branded public and private knowledge bases
Pricing model Paid Paid
Starting price Pricing on request Pricing on request · 14-day trial
Free plan Not checked yet —
Free trial — 14 days
Deployment Cloud, Browser extension Cloud
Platforms Web, Chrome extension Web
Support Email, Live chat, Tickets, Docs · 24/7 Email, Tickets, Community, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML SOC 2, ISO 27001, GDPR
Integrations 100+ integrations 26+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Specs
AI answer mode Not checked yet Not checked yet
Source connectors Not checked yet Not checked yet
Permission controls Not checked yet Not checked yet
Content sync Not checked yet Not checked yet
Supported content Not checked yet Not checked yet
Included users Not checked yet Not checked yet
Our review
Pros
  • Structured Cards and Collections with expert review and approval workflows
  • Cited AI answers with permission-aware search across connected sources
  • Revision history, verification workflows, analytics, APIs, Slack, and Teams
  • Supports public, private, and mixed-access knowledge bases
  • Includes revision rollback, workflow automation, and content analytics
  • Offers SSO, REST API access, integrations, and AI assistance
Cons
  • No free plan for evaluating the product long term
  • Pricing requires contacting sales rather than choosing a published tier
  • Its current focus is internal knowledge, not public knowledge publishing
  • Paid pricing requires contacting sales
  • There is no free plan
  • Its broad feature set may exceed simple FAQ needs
Our verdict

Guru is an internal knowledge management platform for companies that need to capture, organize, verify, and deliver operational knowledge. Its Cards and Collections give teams a structured way to manage content, while collaborative…

Read the review →

Document360 is knowledge base and documentation software for enterprises, support teams, technical writers, product managers, and engineering teams. It supports customer help centers, internal documentation, standard operating procedures,…

Read the review →
  1. GuruAI Knowledge Base Software 8.9Pricing on request
  2. Document360AI Knowledge Base Software 8.5Pricing on request · 14-day trial

Strengths and trade-offs

  • Guru — where it wins

    • Structured Cards and Collections with expert review and approval workflows
    • Cited AI answers with permission-aware search across connected sources
    • Revision history, verification workflows, analytics, APIs, Slack, and Teams

    Where it doesn't

    • No free plan for evaluating the product long term
    • Pricing requires contacting sales rather than choosing a published tier
    • Its current focus is internal knowledge, not public knowledge publishing

  • Document360 — where it wins

    • Supports public, private, and mixed-access knowledge bases
    • Includes revision rollback, workflow automation, and content analytics
    • Offers SSO, REST API access, integrations, and AI assistance

    Where it doesn't

    • Paid pricing requires contacting sales
    • There is no free plan
    • Its broad feature set may exceed simple FAQ needs
  • Guru8.9/10 · Pricing on request

    A mature internal knowledge base with review controls, cited AI answers, and deep integrations.

    Visit GuruFull verdict →
  • Document3608.5/10 · Pricing on request · 14-day trial

    A flexible documentation platform with mixed-access publishing, workflows, analytics, and AI tools.

    Visit Document360Full verdict →

More comparisons

All AI knowledge base software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update