Head-to-head · WhatsApp Customer Service Software
Greenbubble vs Chatwoot
Greenbubble leads on 1 check, Chatwoot on 2, and 3 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreGreenbubble · 8.9/10
- Lowest starting priceGreenbubble · $5/mo
- Free planonly Chatwoot
- Free trialboth
- Most featuresGreenbubble · 3 of 3
Greenbubble scores higher on our rubric for whatsapp customer service software: 8.9 against 8.7 out of 10; our editors rank them #6 and #7.
Chatwoot offers free plan; Greenbubble doesn't. Greenbubble is cheaper to start at $5/user/mo against $19/user/mo. Chatwoot leads on included agent seats: 2 agents versus 1 agents.
Greenbubble is the better fit for teams wanting inexpensive official WhatsApp support. Chatwoot is the better fit for open-source omnichannel support teams.
- Greenbubble fits best
Teams wanting inexpensive official WhatsApp support
- Chatwoot fits best
Open-source omnichannel support teams
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Side by side
| Feature | Greenbubble 8.9/10 Visit ↗ | Chatwoot 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.9 | 8.7 |
| Ranking | #6 in WhatsApp Customer Service Software | #7 in WhatsApp Customer Service Software |
| Best for | Teams wanting inexpensive official WhatsApp support | Open-source omnichannel support teams |
| Pricing model | Paid | Free plan + paid |
| Starting price | $5/mo (best) | $19/user/mo |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 15 days |
| Free trial length | 14 days | 15 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted |
| Platforms | Web, iOS, Android | Web |
| Integrations | 11 integrations | 15+ integrations |
| Features Greenbubble 3/3 · Chatwoot 0/3 | ||
| Shared inbox | ✓ (best) | Not checked yet |
| Team collaboration | ✓ (best) | Not checked yet |
| WhatsApp templates | ✓ (best) | Not checked yet |
| Specs | ||
| Conversation routing | Rules | Not checked yet |
| Included agent seats | 1 agents | 2 agents (best) |
| Included WhatsApp numbers | Not checked yet | Not checked yet |
| Conversation retention | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Greenbubble is a customer messaging platform for support, sales, marketing, and operations teams. Its shared Unibox brings together WhatsApp, Instagram, Facebook Messenger, and Telegram conversations with assignments, internal notes, tags,… Read the review → |
Chatwoot is an open-source customer support platform for teams managing conversations across website live chat, email, WhatsApp, social networks, SMS and other channels. Its shared inbox supports human assignment and collaboration, while… Read the review → |
Strengths and trade-offs
Greenbubble — where it wins
- Official WhatsApp Cloud API onboarding through Meta Embedded Signup
- Shared inbox with assignments, notes, tags, and conversation history
- Automation, campaigns, AI replies, API, webhooks, and broad integrations
Where it doesn't
- No free plan; the 14-day trial is the only no-cost access period
- Annual billing is required for the listed monthly-equivalent prices
- Channel-provider fees are separate from the software subscription
Chatwoot — where it wins
- Self-hosted or cloud deployment with REST API and webhooks
- Shared omnichannel inbox with collaboration, automation and reporting
- Free plan plus AI, help center and enterprise access controls
Where it doesn't
- Hacker plan is limited to website live chat and two agents
- Listed paid-plan prices require annual billing
- Native integration catalog lists 15 integrations, including upcoming items
- Greenbubble8.9/10 · 14-day trial
A low-cost WhatsApp support platform with routing, automation, campaigns, and integrations.
Visit GreenbubbleFull verdict → - Chatwoot8.7/10 · Free plan · 15-day trial
A flexible open-source inbox for teams handling customer conversations across channels.
Visit ChatwootFull verdict →
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All WhatsApp customer service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update