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Head-to-head · Visitor Behavior Intelligence Software

Glassbox vs Smartlook

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Glassbox #5 in Visitor Behavior Intelligence Software 8.6/10 Pricing on request ✓ 0 of 5 features Visit Glassbox
Smartlook #8 in Visitor Behavior Intelligence Software 8.3/10 Free plan · pricing on request Free plan✓ 0 of 5 features Visit Smartlook

Glassbox leads on 0 checks, Smartlook on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGlassbox · 8.6/10
  • Free planonly Smartlook

Glassbox scores higher on our rubric for visitor behavior intelligence software: 8.6 against 8.3 out of 10; our editors rank them #5 and #8.

Glassbox is the better fit for enterprises needing mobile, web, or self-hosted analysis. Smartlook is the better fit for web-and-app teams linking behavior to crashes.

  • Glassbox fits best

    Enterprises needing mobile, web, or self-hosted analysis

  • Smartlook fits best

    Web-and-app teams linking behavior to crashes

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Side by side

Feature Glassbox 8.6/10 Visit ↗ Smartlook 8.3/10 Visit ↗
At a glance
Editor score 8.6 8.3
Ranking #5 in Visitor Behavior Intelligence Software #8 in Visitor Behavior Intelligence Software
Best for Enterprises needing mobile, web, or self-hosted analysis Web-and-app teams linking behavior to crashes
Pricing model Paid Free plan + paid
Starting price — Free plan · pricing on request
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web, iOS, Android, Chrome extension Web, iOS, Android
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML PCI DSS
Integrations 16 integrations 20 integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Glassbox 0/5 · Smartlook 0/5
Session replay Not checked yet Not checked yet
Heatmaps Not checked yet Not checked yet
Funnel analysis Not checked yet Not checked yet
Mobile app support Not checked yet Not checked yet
In-product surveys Not checked yet Not checked yet
Specs
Monthly sessions Not checked yet Not checked yet
Our review
Pros
  • Combines session replay with interaction maps, funnels, and segmentation
  • Tagless capture includes digital interactions and technical events
  • Cloud, hybrid, and on-premises deployment options
  • Combines recordings, heatmaps, events, funnels, and behavior flows
  • Links crash reports to session recordings across web and mobile
  • Offers REST API, webhooks, masking controls, and many integrations
Cons
  • Pricing is customized and requires contacting sales
  • Production Operation includes one month of replay retention
  • Marketing/Business and Product capture 10% of sessions for replay
  • No new paid subscriptions are available after May 31, 2026
  • Platform decommissioning is scheduled for September 30, 2027
  • Support is provided through email and documentation
Our verdict

Glassbox analyzes customer behavior across websites and mobile applications, bringing session replay together with interaction maps, heatmaps, journey analysis, and performance analytics. It is aimed at marketing, product, UX, customer…

Read the review →

Smartlook is a product analytics platform for teams studying behavior on websites and mobile apps. It brings together session recordings, click, scroll, and move heatmaps, automatic and custom event tracking, funnels, behavior flows, and…

Read the review →
  1. GlassboxVisitor Behavior Intelligence Software 8.6Pricing on request
  2. SmartlookVisitor Behavior Intelligence Software 8.3Free plan · pricing on request

Strengths and trade-offs

  • Glassbox — where it wins

    • Combines session replay with interaction maps, funnels, and segmentation
    • Tagless capture includes digital interactions and technical events
    • Cloud, hybrid, and on-premises deployment options

    Where it doesn't

    • Pricing is customized and requires contacting sales
    • Production Operation includes one month of replay retention
    • Marketing/Business and Product capture 10% of sessions for replay

  • Smartlook — where it wins

    • Combines recordings, heatmaps, events, funnels, and behavior flows
    • Links crash reports to session recordings across web and mobile
    • Offers REST API, webhooks, masking controls, and many integrations

    Where it doesn't

    • No new paid subscriptions are available after May 31, 2026
    • Platform decommissioning is scheduled for September 30, 2027
    • Support is provided through email and documentation
  • Glassbox8.6/10 · Pricing on request

    Glassbox connects session replay, interaction analysis, and journey insights across web and mobile.

    Visit GlassboxFull verdict →
  • Smartlook8.3/10 · Free plan · pricing on request

    Broad web-and-mobile behavior insight with crash links, but Smartlook is being retired.

    Visit SmartlookFull verdict →

More comparisons

All visitor behavior intelligence software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update