Giva ITSM vs Matrix42 IT Service Management

GIGiva ITSM7.9Visit Matrix42 IT Service Management7.8Visit

Higher score GI Giva ITSM #11 in IT SLA Management Software 7.9/10 30-day trial Free trial✓ 5 of 5 features Visit Giva ITSM

vs

Matrix42 IT Service Management #12 in IT SLA Management Software 7.8/10 Pricing on request · 30-day trial Free trial✓ 5 of 5 features Visit Matrix42

• Giva ITSM fits best

  Teams needing detailed SLA targets and escalations

• Matrix42 IT Service Management fits best

  Organizations needing calendar-aware SLAs

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Side by side

Feature	GIGiva ITSM 7.9/10 Visit ↗	Matrix42 IT Service Management 7.8/10 Visit ↗
At a glance
Editor score	7.9	7.8
Ranking	#11 in IT SLA Management Software	#12 in IT SLA Management Software
Best for	Teams needing detailed SLA targets and escalations	Organizations needing calendar-aware SLAs
Pricing model	Paid	Paid
Starting price	$76/user/mo	Pricing on request · 30-day trial
Free plan	—	—
Free trial	30 days	30 days
Free trial length	30 days · no card needed	30 days
Deployment	Cloud, Browser extension	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Docs, Tickets · 24/7	Email, Phone, Tickets, Docs
Compliance	SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA	ISO 27001, GDPR
Integrations	6 integrations	3 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Giva ITSM 5/5 · Matrix42 IT Service Management 5/5
Escalation automation	✓	✓
Business-hour calendars	✓	✓
Multi-level SLAs	✓	✓
SLA reporting	✓	✓
API access	✓	✓
Specs
SLA scope	Both	Both
Our review
Pros	Set response and resolution targets by severity and operating hours. Track SLA status with countdown icons and dashboard charts. Escalate breaches to sequential recipients at defined intervals.	Reaction and solution targets can vary by priority and ticket type Business-hour, time-zone, and holiday calendars support SLA calculations Reports, escalation automation, REST API, and IT asset context are included
Cons	Annual plans require at least five licenses. No free plan; the entry plan costs $76 per agent per month, billed annually. Its broad ITSM scope may be more than teams seeking SLA tracking alone need.	Pricing is quote-based rather than publicly listed The platform may exceed the needs of teams seeking only SLA tracking Deployment choices require decisions across managed, private, or on-premises models
Our verdict	Giva ITSM brings SLA management together with incident, problem, and change management for IT teams handling internal service requests. Teams can configure response targets, resolution targets, or both, and link them to severity levels.… Read the review →	Matrix42 IT Service Management is an enterprise service-management platform for IT departments and organizations managing structured service delivery. It combines incident and service request management with a service catalog, self-service… Read the review →

Strengths and trade-offs

• Giva ITSM — where it wins

  • Set response and resolution targets by severity and operating hours.
  • Track SLA status with countdown icons and dashboard charts.
  • Escalate breaches to sequential recipients at defined intervals.

  Where it doesn't

  • Annual plans require at least five licenses.
  • No free plan; the entry plan costs $76 per agent per month, billed annually.
  • Its broad ITSM scope may be more than teams seeking SLA tracking alone need.

• Matrix42 IT Service Management — where it wins

  • Reaction and solution targets can vary by priority and ticket type
  • Business-hour, time-zone, and holiday calendars support SLA calculations
  • Reports, escalation automation, REST API, and IT asset context are included

  Where it doesn't

  • Pricing is quote-based rather than publicly listed
  • The platform may exceed the needs of teams seeking only SLA tracking
  • Deployment choices require decisions across managed, private, or on-premises models

• GIGiva ITSM7.9/10 · 30-day trial

  Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly.

  Visit Giva ITSMFull verdict →
• Matrix42 IT Service Management7.8/10 · Pricing on request · 30-day trial

  A broad ITSM platform for teams managing structured, multi-level service commitments.

  Visit Matrix42Full verdict →