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Head-to-head · Onboarding Bots

Gainsight PX vs Candu

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Gainsight PX #5 in Onboarding Bots 8.4/10 Pricing on request ✓ 0 of 3 features Visit Gainsight PX
Candu #8 in Onboarding Bots 8.1/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Candu

Gainsight PX leads on 0 checks, Candu on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainsight PX · 8.4/10
  • Free planonly Candu
  • Free trialonly Candu

Gainsight PX scores higher on our rubric for onboarding bots: 8.4 against 8.1 out of 10; our editors rank them #5 and #8.

Candu offers free plan; Gainsight PX doesn't.

Gainsight PX is the better fit for enterprises pairing onboarding with product analytics. Candu is the better fit for web teams wanting a free entry tier.

  • Gainsight PX fits best

    Enterprises pairing onboarding with product analytics

  • Candu fits best

    Web teams wanting a free entry tier

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Side by side

Feature Gainsight PX 8.4/10 Visit ↗ Candu 8.1/10 Visit ↗
At a glance
Editor score 8.4 8.1
Ranking #5 in Onboarding Bots #8 in Onboarding Bots
Best for Enterprises pairing onboarding with product analytics Web teams wanting a free entry tier
Pricing model Paid Free plan + paid
Starting price — $199/mo
Free plan — ✓ (best)
Free trial — 14 days
Deployment Cloud, Mobile, Desktop Cloud, Browser extension
Platforms Web, Windows, iOS, Android Web, Chrome extension
Support Docs, Email Email, Live chat, Docs
Compliance SOC 2, GDPR, SSO/SAML SOC 2, GDPR, SSO/SAML
Integrations 19 integrations 11 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Gainsight PX 0/3 · Candu 0/3
Guided tours Not checked yet Not checked yet
Onboarding checklists Not checked yet Not checked yet
Audience targeting Not checked yet Not checked yet
Specs
In-app guidance Not checked yet Not checked yet
Included active users Not checked yet Not checked yet
Supported platforms Not checked yet Not checked yet
Our review
Pros
  • Combines in-app guides with feature adoption and retention analysis
  • Segments audiences and supports contextual in-app engagements
  • Supports web, mobile, and desktop products
  • Free plan includes tours, modals, hotspots, and unlimited user licenses
  • Event-driven checklists and audience segmentation target onboarding
  • Integrations, webhooks, and analytics support measurement and data flows
Cons
  • Product Experience uses request pricing rather than a published price
  • There is no free plan
  • Support channels listed are documentation and email
  • Free plan is limited to 3 live experiences
  • Native iOS and Android applications are not supported
  • Starter begins at $199 per month, billed annually
Our verdict

Gainsight PX brings product analytics and in-app engagement tools together for SaaS teams working to improve adoption. Product, customer success, and growth teams can use it to examine user behavior, guide people through features, and…

Read the review →

Candu gives product, growth, UX, and customer-success teams no-code tools for creating in-app onboarding and adoption experiences. Its web-focused toolkit includes multi-step, multi-page product tours, event-driven checklists, modals,…

Read the review →
  1. Gainsight PXOnboarding Bots 8.4Pricing on request
  2. CanduOnboarding Bots 8.1Free plan · 14-day trial

Strengths and trade-offs

  • Gainsight PX — where it wins

    • Combines in-app guides with feature adoption and retention analysis
    • Segments audiences and supports contextual in-app engagements
    • Supports web, mobile, and desktop products

    Where it doesn't

    • Product Experience uses request pricing rather than a published price
    • There is no free plan
    • Support channels listed are documentation and email

  • Candu — where it wins

    • Free plan includes tours, modals, hotspots, and unlimited user licenses
    • Event-driven checklists and audience segmentation target onboarding
    • Integrations, webhooks, and analytics support measurement and data flows

    Where it doesn't

    • Free plan is limited to 3 live experiences
    • Native iOS and Android applications are not supported
    • Starter begins at $199 per month, billed annually
  • Gainsight PX8.4/10 · Pricing on request

    Pairs onboarding guides with analytics to help teams track adoption and retention.

    Visit Gainsight PXFull verdict →
  • Candu8.1/10 · Free plan · 14-day trial

    Build targeted web onboarding with tours, checklists, and analytics; native mobile apps aren’t supported.

    Visit CanduFull verdict →

More comparisons

All onboarding bots comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update