Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Success Software

Gainsight Customer Success vs Vitally

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Gainsight Customer Success #1 in Customer Success Software 9.4/10 Pricing on request ✓ 5 of 5 features Visit Gainsight
Vitally #4 in Customer Success Software 9.0/10 Pricing on request ✓ 5 of 5 features Visit Vitally

Gainsight Customer Success leads on 0 checks, Vitally on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainsight Customer Success · 9.4/10

Gainsight Customer Success scores higher on our rubric for customer success software: 9.4 against 9.0 out of 10; our editors rank them #1 and #4.

Gainsight Customer Success is the better fit for enterprise CS teams needing broad governance. Vitally is the better fit for teams wanting strong workflows and integrations.

  • Gainsight Customer Success fits best

    Enterprise CS teams needing broad governance

  • Vitally fits best

    Teams wanting strong workflows and integrations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Gainsight Customer Success 9.4/10 Visit ↗ Vitally 9.0/10 Visit ↗
At a glance
Editor score 9.4 9.0
Ranking #1 in Customer Success Software #4 in Customer Success Software
Best for Enterprise CS teams needing broad governance Teams wanting strong workflows and integrations
Pricing model Paid Paid
Starting price — —
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Tickets, Community, Docs Email, Live chat, Docs · 24/7
Compliance SOC 2, GDPR, HIPAA SOC 2, GDPR, SSO/SAML, 2FA
Integrations 14 integrations 30+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Gainsight Customer Success 5/5 · Vitally 5/5
Health scoring ✓ ✓
Onboarding workflows ✓ ✓
Renewal tracking ✓ ✓
Success playbooks ✓ ✓
Customer portal ✓ ✓
Specs
Free account limit Not checked yet Not checked yet
Our review
Pros
  • Combines health scoring, success plans, playbooks, renewals, and journeys
  • Customer 360 connects account data with engagement context
  • Spaces, surveys, dashboards, and AI extend customer collaboration and insight
  • Health scoring supports weighted categories and segment-specific conditions
  • Automated Playbooks handle triggers, rules, schedules, and actions
  • Connects CRM, product, support, communication, and revenue systems
Cons
  • Pricing requires a sales conversation
  • There is no free plan
  • Essentials and Enterprise share the same published highlights
  • No free plan is available
  • Pricing requires contacting sales
  • Its broad scope may exceed the needs of narrowly focused teams
Our verdict

Gainsight Customer Success is a customer success management platform for enterprise and growing customer-success teams. It brings together customer data, engagement context, health scorecards, product usage, support history, renewal…

Read the review →

Vitally is a customer success platform for B2B Customer Success teams. It brings customer data, health scoring, workflows, projects, tasks, reporting, surveys, collaboration documents, meetings, and AI-assisted summaries into one…

Read the review →
  1. Gainsight Customer SuccessCustomer Success Software 9.4Pricing on request
  2. VitallyCustomer Success Software 9.0Pricing on request

Strengths and trade-offs

  • Gainsight Customer Success — where it wins

    • Combines health scoring, success plans, playbooks, renewals, and journeys
    • Customer 360 connects account data with engagement context
    • Spaces, surveys, dashboards, and AI extend customer collaboration and insight

    Where it doesn't

    • Pricing requires a sales conversation
    • There is no free plan
    • Essentials and Enterprise share the same published highlights

  • Vitally — where it wins

    • Health scoring supports weighted categories and segment-specific conditions
    • Automated Playbooks handle triggers, rules, schedules, and actions
    • Connects CRM, product, support, communication, and revenue systems

    Where it doesn't

    • No free plan is available
    • Pricing requires contacting sales
    • Its broad scope may exceed the needs of narrowly focused teams
  • Gainsight Customer Success9.4/10 · Pricing on request

    A broad customer-success platform for enterprise teams managing health, journeys, renewals, and outcomes.

    Visit GainsightFull verdict →
  • Vitally9.0/10 · Pricing on request

    A broad customer success workspace for health, workflows, renewals, and collaboration.

    Visit VitallyFull verdict →

More comparisons

All customer success software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update