Gainsight Customer Success vs Certinia Customer Success Cloud

Gainsight Customer Success9.4Visit Certinia Customer Success Cloud8.8Visit

Higher score Gainsight Customer Success #1 in Customer Success Software 9.4/10 Pricing on request ✓ 5 of 5 features Visit Gainsight

vs

Certinia Customer Success Cloud #6 in Customer Success Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Certinia

• Gainsight Customer Success fits best

  Enterprise CS teams needing broad governance

• Certinia Customer Success Cloud fits best

  Salesforce-centric enterprise success teams

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Side by side

Feature	Gainsight Customer Success 9.4/10 Visit ↗	Certinia Customer Success Cloud 8.8/10 Visit ↗
At a glance
Editor score	9.4	8.8
Ranking	#1 in Customer Success Software	#6 in Customer Success Software
Best for	Enterprise CS teams needing broad governance	Salesforce-centric enterprise success teams
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Tickets, Community, Docs	Community, Docs
Compliance	SOC 2, GDPR, HIPAA	SOC 2, HIPAA
Integrations	14 integrations	4 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Gainsight Customer Success 5/5 · Certinia Customer Success Cloud 5/5
Health scoring	✓	✓
Onboarding workflows	✓	✓
Renewal tracking	✓	✓
Success playbooks	✓	✓
Customer portal	✓	✓
Specs
Free account limit	Not checked yet	Not checked yet
Our review
Pros	Combines health scoring, success plans, playbooks, renewals, and journeys Customer 360 connects account data with engagement context Spaces, surveys, dashboards, and AI extend customer collaboration and insight	Configurable health scores with metrics, thresholds, and weightings Lifecycle tracking, success plans, playbooks, and renewal management AI summaries, success-plan generation, and activity summaries
Cons	Pricing requires a sales conversation There is no free plan Essentials and Enterprise share the same published highlights	Pricing uses a contact-sales model The verified platform and integration scope centers on Salesforce Teams outside the Salesforce ecosystem may find the fit narrow
Our verdict	Gainsight Customer Success is a customer success management platform for enterprise and growing customer-success teams. It brings together customer data, engagement context, health scorecards, product usage, support history, renewal… Read the review →	Certinia Customer Success Cloud is a Salesforce-native solution for customer success teams and services organizations. It brings success plans, objectives, success criteria, health scores, playbooks, lifecycle tracking, teams, analytics,… Read the review →

Strengths and trade-offs

• Gainsight Customer Success — where it wins

  • Combines health scoring, success plans, playbooks, renewals, and journeys
  • Customer 360 connects account data with engagement context
  • Spaces, surveys, dashboards, and AI extend customer collaboration and insight

  Where it doesn't

  • Pricing requires a sales conversation
  • There is no free plan
  • Essentials and Enterprise share the same published highlights

• Certinia Customer Success Cloud — where it wins

  • Configurable health scores with metrics, thresholds, and weightings
  • Lifecycle tracking, success plans, playbooks, and renewal management
  • AI summaries, success-plan generation, and activity summaries

  Where it doesn't

  • Pricing uses a contact-sales model
  • The verified platform and integration scope centers on Salesforce
  • Teams outside the Salesforce ecosystem may find the fit narrow

• Gainsight Customer Success9.4/10 · Pricing on request

  A broad customer-success platform for enterprise teams managing health, journeys, renewals, and outcomes.

  Visit GainsightFull verdict →
• Certinia Customer Success Cloud8.8/10 · Pricing on request

  A focused choice for enterprise teams managing customer success in Salesforce.

  Visit CertiniaFull verdict →