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Head-to-head · Customer Success Software

Gainsight Customer Success vs Planhat

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Gainsight Customer Success #1 in Customer Success Software 9.4/10 Pricing on request ✓ 5 of 5 features Visit Gainsight
Planhat #3 in Customer Success Software 9.1/10 Pricing on request ✓ 5 of 5 features Visit Planhat

Gainsight Customer Success leads on 0 checks, Planhat on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainsight Customer Success · 9.4/10

Gainsight Customer Success scores higher on our rubric for customer success software: 9.4 against 9.1 out of 10; our editors rank them #1 and #3.

Gainsight Customer Success is the better fit for enterprise CS teams needing broad governance. Planhat is the better fit for data-rich teams needing flexible CS operations.

  • Gainsight Customer Success fits best

    Enterprise CS teams needing broad governance

  • Planhat fits best

    Data-rich teams needing flexible CS operations

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Side by side

Feature Gainsight Customer Success 9.4/10 Visit ↗ Planhat 9.1/10 Visit ↗
At a glance
Editor score 9.4 9.1
Ranking #1 in Customer Success Software #3 in Customer Success Software
Best for Enterprise CS teams needing broad governance Data-rich teams needing flexible CS operations
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Tickets, Community, Docs Email, Live chat, Docs
Compliance SOC 2, GDPR, HIPAA SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations 14 integrations 14 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Gainsight Customer Success 5/5 · Planhat 5/5
Health scoring ✓ ✓
Onboarding workflows ✓ ✓
Renewal tracking ✓ ✓
Success playbooks ✓ ✓
Customer portal ✓ ✓
Specs
Free account limit Not checked yet Not checked yet
Our review
Pros
  • Combines health scoring, success plans, playbooks, renewals, and journeys
  • Customer 360 connects account data with engagement context
  • Spaces, surveys, dashboards, and AI extend customer collaboration and insight
  • Configurable, real-time health scoring and consolidated Customer 360 data
  • Structured onboarding, renewals, playbooks, and automated workflows
  • Native integrations, portals, analytics, and AI-assisted automation
Cons
  • Pricing requires a sales conversation
  • There is no free plan
  • Essentials and Enterprise share the same published highlights
  • Public plan pricing is not shown; buyers must contact sales
  • Terms describe integration, fixed, and account-based variable fees
  • Its broad scope may exceed the needs of narrowly focused teams
Our verdict

Gainsight Customer Success is a customer success management platform for enterprise and growing customer-success teams. It brings together customer data, engagement context, health scorecards, product usage, support history, renewal…

Read the review →

Planhat is a customer platform for B2B commercial teams managing the customer lifecycle. It brings together customer data, health scoring, onboarding, adoption, renewals, expansion, sales, and professional services processes in one…

Read the review →
  1. Gainsight Customer SuccessCustomer Success Software 9.4Pricing on request
  2. PlanhatCustomer Success Software 9.1Pricing on request

Strengths and trade-offs

  • Gainsight Customer Success — where it wins

    • Combines health scoring, success plans, playbooks, renewals, and journeys
    • Customer 360 connects account data with engagement context
    • Spaces, surveys, dashboards, and AI extend customer collaboration and insight

    Where it doesn't

    • Pricing requires a sales conversation
    • There is no free plan
    • Essentials and Enterprise share the same published highlights

  • Planhat — where it wins

    • Configurable, real-time health scoring and consolidated Customer 360 data
    • Structured onboarding, renewals, playbooks, and automated workflows
    • Native integrations, portals, analytics, and AI-assisted automation

    Where it doesn't

    • Public plan pricing is not shown; buyers must contact sales
    • Terms describe integration, fixed, and account-based variable fees
    • Its broad scope may exceed the needs of narrowly focused teams
  • Gainsight Customer Success9.4/10 · Pricing on request

    A broad customer-success platform for enterprise teams managing health, journeys, renewals, and outcomes.

    Visit GainsightFull verdict →
  • Planhat9.1/10 · Pricing on request

    A broad, data-rich workspace for configurable customer success operations.

    Visit PlanhatFull verdict →

More comparisons

All customer success software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update