Head-to-head · Help Desk Software
Deskpro vs Hiver
Deskpro leads on 1 check, Hiver on 1, and 7 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreDeskpro · 7.9/10
- Lowest starting priceHiver · $25/user/mo
- Free trialboth
- Most featuresHiver · 6 of 6
Deskpro scores higher on our rubric for help desk software: 7.9 against 6.7 out of 10; our editors rank them #15 and #27.
Hiver is cheaper to start at $25/user/mo against $39/user/mo. Deskpro leads on included agent seats: 5 versus 2.
Deskpro is the better fit for organizations needing self-hosted deployment options. Hiver is the better fit for teams wanting help desk inside team email.
- Deskpro fits best
Organizations needing self-hosted deployment options
- Hiver fits best
Teams wanting help desk inside team email
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Side by side
| Feature | Deskpro 7.9/10 Visit ↗ | Hiver 6.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.9 | 6.7 |
| Ranking | #15 in Help Desk Software | #27 in Help Desk Software |
| Best for | Organizations needing self-hosted deployment options | Teams wanting help desk inside team email |
| Pricing model | Paid | Paid |
| Starting price | $39/user/mo | $25/user/mo (best) |
| Free plan | — | — |
| Free trial | 14 days | 7 days |
| Free trial length | 14 days · no card needed | 7 days · no card needed |
| Deployment | Cloud, Self-hosted | Cloud, Mobile, Browser extension |
| Platforms | Web | Web, iOS, Android, Chrome extension |
| Support | Email, Live chat, Phone | Email, Live chat, Docs · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA |
| Integrations | 1,000+ integrations | 18 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Deskpro 5/6 · Hiver 6/6 | ||
| Shared inbox | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Help center | ✓ | ✓ |
| Ticket automation | ✓ | ✓ |
| Customer portal | Not checked yet | ✓ (best) |
| API access | ✓ | ✓ |
| Specs | ||
| Included agent seats | 5 (best) | 2 |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Deskpro is help desk software for customer service, IT, HR, and operations teams. It brings email, chat, voice, social, SMS, WhatsApp, Slack, and Microsoft Teams conversations into a unified inbox, with omnichannel ticketing, workflow… Read the review → |
Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni… Read the review → |
Strengths and trade-offs
Deskpro — where it wins
- Self-hosted, private-cloud, VPC, and managed cloud deployment options
- Unified inbox with ticketing, SLAs, automation, portals, and help centers
- Integrations include Slack, Teams, WhatsApp, Jira, Salesforce, and Zapier
Where it doesn't
- No free plan is available
- Starts at $39 per agent per month, billed monthly
- Advanced AI, voice, brand, and hosting features require higher tiers
Hiver — where it wins
- Shared inboxes, ticket routing, ownership, and workflow automation
- Help Centers, customer portals, SLAs, CSAT, and reporting
- Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Where it doesn't
- Advanced analytics, API access, and SLAs start on Pro
- AI QA, skill-based routing, and SSO require Elite
- Hiver is offered through separate Omni and Gmail products
- Deskpro7.9/10 · 14-day trial
A broad help desk with self-hosting, automation, AI, and multichannel support.
Visit DeskproFull verdict → - Hiver6.7/10 · 7-day trial
A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.
Visit HiverFull verdict →
All help desk software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update