Head-to-head · Help Desk Software
Deskpro vs Frappe Helpdesk
Deskpro leads on 0 checks, Frappe Helpdesk on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreDeskpro · 7.9/10
- Free planonly Frappe Helpdesk
- Free trialboth
- Most featuresFrappe Helpdesk · 6 of 6
Deskpro scores higher on our rubric for help desk software: 7.9 against 5.3 out of 10; our editors rank them #15 and #42.
Frappe Helpdesk offers free plan; Deskpro doesn't.
Deskpro is the better fit for organizations needing self-hosted deployment options. Frappe Helpdesk is the better fit for developers wanting low-cost open-source support.
- Deskpro fits best
Organizations needing self-hosted deployment options
- Frappe Helpdesk fits best
Developers wanting low-cost open-source support
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Side by side
| Feature | Deskpro 7.9/10 Visit ↗ | Frappe Helpdesk 5.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.9 | 5.3 |
| Ranking | #15 in Help Desk Software | #42 in Help Desk Software |
| Best for | Organizations needing self-hosted deployment options | Developers wanting low-cost open-source support |
| Pricing model | Paid | Free plan + paid |
| Starting price | $39/user/mo | — |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days · no card needed | 14 days |
| Deployment | Cloud, Self-hosted | Cloud, Self-hosted, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Email, Live chat, Phone | Email, Phone, Tickets, Community, Docs |
| Integrations | 1,000+ integrations | 2 integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Deskpro 5/6 · Frappe Helpdesk 6/6 | ||
| Shared inbox | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Help center | ✓ | ✓ |
| Ticket automation | ✓ | ✓ |
| Customer portal | Not checked yet | ✓ (best) |
| API access | ✓ | ✓ |
| Specs | ||
| Included agent seats | 5 | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Deskpro is help desk software for customer service, IT, HR, and operations teams. It brings email, chat, voice, social, SMS, WhatsApp, Slack, and Microsoft Teams conversations into a unified inbox, with omnichannel ticketing, workflow… Read the review → |
Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets… Read the review → |
Strengths and trade-offs
Deskpro — where it wins
- Self-hosted, private-cloud, VPC, and managed cloud deployment options
- Unified inbox with ticketing, SLAs, automation, portals, and help centers
- Integrations include Slack, Teams, WhatsApp, Jira, Salesforce, and Zapier
Where it doesn't
- No free plan is available
- Starts at $39 per agent per month, billed monthly
- Advanced AI, voice, brand, and hosting features require higher tiers
Frappe Helpdesk — where it wins
- Free AGPL-3.0 self-hosting option with installation scripts
- Unlimited tickets, agents, and customers on Frappe Cloud Sites
- SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Where it doesn't
- Cloud pricing applies per site rather than per user
- Integrations focus on Frappe products and Microsoft 365/Outlook email
- Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
- Deskpro7.9/10 · 14-day trial
A broad help desk with self-hosting, automation, AI, and multichannel support.
Visit DeskproFull verdict → - Frappe Helpdesk5.3/10 · Free plan · 14-day trial
A low-cost, customizable help desk for developers who want open-source control.
Try Frappe HelpdeskFull verdict →
All help desk software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update