Civica Complaints Management vs AllVoices Workplace Investigations

Civica Complaints Management8.3Visit AllVoices Workplace Investigations8.1Visit

Higher score Civica Complaints Management #5 in Employee Relations Software 8.3/10 Pricing on request ✓ 0 of 7 features Visit Civica

vs

AllVoices Workplace Investigations #7 in Employee Relations Software 8.1/10 Paid ✓ 1 of 7 features Visit AllVoices

• Civica Complaints Management fits best

  Large organizations managing high-volume complaints

• AllVoices Workplace Investigations fits best

  Teams focused on workplace investigations

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Side by side

Feature	Civica Complaints Management 8.3/10 Visit ↗	AllVoices Workplace Investigations 8.1/10 Visit ↗
At a glance
Editor score	8.3	8.1
Ranking	#5 in Employee Relations Software	#7 in Employee Relations Software
Best for	Large organizations managing high-volume complaints	Teams focused on workplace investigations
Pricing model	Paid	Paid
Starting price	Pricing on request	$275/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Phone, Tickets, Community, Docs	Email, Docs
Compliance	ISO 27001, GDPR, SSO/SAML	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	12 integrations	50+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Civica Complaints Management 0/7 · AllVoices Workplace Investigations 1/7
Employee case management	Not checked yet	✓ (best)
Investigation workflows	Not checked yet	Not checked yet
Grievance tracking	Not checked yet	Not checked yet
Disciplinary workflows	Not checked yet	Not checked yet
Anonymous reporting	Not checked yet	Not checked yet
Case audit trail	Not checked yet	Not checked yet
Mobile app	Not checked yet	Not checked yet
Our review
Pros	Captures cases through web, email, API and self-service portals Automates assignment, correspondence, escalations and resolution workflows Tracks SLA deadlines and supports custom reports and dashboards	Configurable steps, investigation plans, and customizable interview templates Collects and analyzes documents, screenshots, audio, and video evidence Connects with HRIS, ticketing, knowledge-base, and data-warehouse tools
Cons	Designed for customer complaints, not specifically employee relations Pricing requires contacting sales for a call back Cloud deployment only; support is not available 24/7	The published starting price is $275 per month Its focus is workplace investigations rather than a broad ER suite Published pricing combines a starting price with a custom-quote model
Our verdict	Civica Complaints Management is cloud-based case management software for organizations handling complaints, grievances, feedback and related enquiries. It is positioned for sectors including financial services, insurance, utilities,… Read the review →	Workplace investigations call for more than a place to record complaints. AllVoices Workplace Investigations gives HR and Employee Relations teams structured workflows for case assignments, interviews, evidence, findings, reports, and… Read the review →

Strengths and trade-offs

• Civica Complaints Management — where it wins

  • Captures cases through web, email, API and self-service portals
  • Automates assignment, correspondence, escalations and resolution workflows
  • Tracks SLA deadlines and supports custom reports and dashboards

  Where it doesn't

  • Designed for customer complaints, not specifically employee relations
  • Pricing requires contacting sales for a call back
  • Cloud deployment only; support is not available 24/7

• AllVoices Workplace Investigations — where it wins

  • Configurable steps, investigation plans, and customizable interview templates
  • Collects and analyzes documents, screenshots, audio, and video evidence
  • Connects with HRIS, ticketing, knowledge-base, and data-warehouse tools

  Where it doesn't

  • The published starting price is $275 per month
  • Its focus is workplace investigations rather than a broad ER suite
  • Published pricing combines a starting price with a custom-quote model

• Civica Complaints Management8.3/10 · Pricing on request

  Omnichannel complaint workflows and escalation for mid-market and enterprise teams.

  Visit CivicaFull verdict →
• AllVoices Workplace Investigations8.1/10 · Paid

  A focused investigations tool with configurable workflows, evidence analysis, and a $275/month starting price.

  Visit AllVoicesFull verdict →