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Head-to-head · Patient Engagement Software

CipherHealth vs Luma Health

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score CipherHealth #1 in Patient Engagement Software 8.9/10 Pricing on request ✓ 5 of 6 features Visit CipherHealth
Luma Health #7 in Patient Engagement Software 7.9/10 Pricing on request ✓ 1 of 6 features Visit Luma Health

CipherHealth leads on 0 checks, Luma Health on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCipherHealth · 8.9/10
  • Most featuresCipherHealth · 5 of 6

CipherHealth scores higher on our rubric for patient engagement software: 8.9 against 7.9 out of 10; our editors rank them #1 and #7.

CipherHealth is the better fit for mid-market and enterprise health systems. Luma Health is the better fit for health systems focused on access and appointment conversion.

  • CipherHealth fits best

    Mid-market and enterprise health systems

  • Luma Health fits best

    Health systems focused on access and appointment conversion

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CipherHealth 8.9/10 Visit ↗ Luma Health 7.9/10 Visit ↗
At a glance
Editor score 8.9 7.9
Ranking #1 in Patient Engagement Software #7 in Patient Engagement Software
Best for Mid-market and enterprise health systems Health systems focused on access and appointment conversion
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Tickets Email, Docs
Compliance SOC 2, HIPAA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 85+ integrations 8 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features CipherHealth 5/6 · Luma Health 1/6
Patient portal ✓ (best) Not checked yet
Online scheduling ✓ (best) Not checked yet
Digital intake forms ✓ (best) Not checked yet
Patient messaging ✓ (best) Not checked yet
Appointment reminders ✓ (best) Not checked yet
Telehealth visits Not checked yet ✓ (best)
Our review
Pros
  • Connects scheduling, digital intake, reminders, messaging and rounding workflows
  • Bidirectional HL7/FHIR integrations include major EHR systems
  • Combines analytics dashboards with AI-assisted workflows
  • Rules-based matching connects questionnaires to appointment availability.
  • Bidirectional EHR integrations support availability and appointment writeback.
  • Waitlists, reminders, recalls, intake, telehealth, and payments share one platform.
Cons
  • Pricing is available through a sales conversation rather than published plans
  • Cloud deployment and web access may not suit every technical environment
  • Support channels are email and ticket, without 24/7 support
  • Pricing requires a sales conversation, with no free plan.
  • Web-only delivery may not fit teams seeking native mobile apps.
  • Support is listed through email and documentation channels.
Our verdict

CipherHealth brings patient engagement and care coordination into a cloud platform for hospitals, health systems, physician groups and other healthcare organizations. Its breadth is aimed especially at mid-market and enterprise teams that…

Read the review →

Luma Health is a cloud patient-engagement platform for health systems and other provider organizations. It brings together online appointment scheduling through text messages, provider websites, and Google with configurable questionnaires…

Read the review →
  1. CipherHealthPatient Engagement Software 8.9Pricing on request
  2. Luma HealthPatient Engagement Software 7.9Pricing on request

Strengths and trade-offs

  • CipherHealth — where it wins

    • Connects scheduling, digital intake, reminders, messaging and rounding workflows
    • Bidirectional HL7/FHIR integrations include major EHR systems
    • Combines analytics dashboards with AI-assisted workflows

    Where it doesn't

    • Pricing is available through a sales conversation rather than published plans
    • Cloud deployment and web access may not suit every technical environment
    • Support channels are email and ticket, without 24/7 support

  • Luma Health — where it wins

    • Rules-based matching connects questionnaires to appointment availability.
    • Bidirectional EHR integrations support availability and appointment writeback.
    • Waitlists, reminders, recalls, intake, telehealth, and payments share one platform.

    Where it doesn't

    • Pricing requires a sales conversation, with no free plan.
    • Web-only delivery may not fit teams seeking native mobile apps.
    • Support is listed through email and documentation channels.

More comparisons

All patient engagement software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update