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Head-to-head · Live Chat Software

Chatwoot vs Gist

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Chatwoot #10 in Live Chat Software 8.2/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Chatwoot
Gist #63 in Live Chat Software 3.8/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Gist

Chatwoot leads on 0 checks, Gist on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChatwoot · 8.2/10
  • Free planboth
  • Free trialboth

Chatwoot scores higher on our rubric for live chat software: 8.2 against 3.8 out of 10; our editors rank them #10 and #63.

Gist leads on listed integrations: 50 apps versus 15 apps.

Chatwoot is the better fit for teams wanting open-source omnichannel chat. Gist is the better fit for teams wanting free chat plus customer messaging.

  • Chatwoot fits best

    Teams wanting open-source omnichannel chat

  • Gist fits best

    Teams wanting free chat plus customer messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Chatwoot 8.2/10 Visit ↗ Gist 3.8/10 Visit ↗
At a glance
Editor score 8.2 3.8
Ranking #10 in Live Chat Software #63 in Live Chat Software
Best for Teams wanting open-source omnichannel chat Teams wanting free chat plus customer messaging
Pricing model Free plan + paid Free plan + paid
Starting price $19/user/mo —
Free plan ✓ ✓
Free trial 15 days 14 days
Free trial length 15 days · no card needed 14 days · card required
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Community Email, Live chat, Docs · 24/7
Compliance SOC 2, GDPR, SSO/SAML, 2FA GDPR
Integrations 15+ integrations 50+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Chatwoot 3/3 · Gist 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 2 agents 2 agents
Listed integrations 15 apps 50 apps (best)
Our review
Pros
  • Free plan supports up to 2 agents and 500 conversations per month
  • Omnichannel shared inbox covers website, email, messaging, and social channels
  • Self-hosting, APIs, automation, bots, reporting, and help center included
  • Free plan includes live chat, inbox, history, notifications, and mobile apps
  • Supports website, email, Facebook, Twitter, and in-app messaging
  • Includes bots, visitor tracking, workflows, knowledge base, and API access
Cons
  • The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
  • Paid plans start at $19 per agent per month with annual billing
  • Advanced features such as SSO / SAML are reserved for Enterprise
  • Free plan is limited to 2 support seats
  • Advanced features require the $29 or $99 monthly plans
  • Premium capabilities such as calls and custom bots start at $99 monthly
Our verdict

Chatwoot is an open-source customer support platform for businesses and support teams that need more than a website chat widget. It brings website live chat, email, WhatsApp, social messaging, SMS, help-center content, automation,…

Read the review →

Gist is customer communication and CRM software for businesses that want to engage website visitors and customers through live chat, messaging, email, and automated bots. Its feature set covers a collaborative team inbox, visitor and event…

Read the review →
  1. ChatwootLive Chat Software 8.2Free plan · 15-day trial
  2. GistLive Chat Software 3.8Free plan · 14-day trial

Strengths and trade-offs

  • Chatwoot — where it wins

    • Free plan supports up to 2 agents and 500 conversations per month
    • Omnichannel shared inbox covers website, email, messaging, and social channels
    • Self-hosting, APIs, automation, bots, reporting, and help center included

    Where it doesn't

    • The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
    • Paid plans start at $19 per agent per month with annual billing
    • Advanced features such as SSO / SAML are reserved for Enterprise

  • Gist — where it wins

    • Free plan includes live chat, inbox, history, notifications, and mobile apps
    • Supports website, email, Facebook, Twitter, and in-app messaging
    • Includes bots, visitor tracking, workflows, knowledge base, and API access

    Where it doesn't

    • Free plan is limited to 2 support seats
    • Advanced features require the $29 or $99 monthly plans
    • Premium capabilities such as calls and custom bots start at $99 monthly
  • Chatwoot8.2/10 · Free plan · 15-day trial

    A flexible open-source shared inbox for teams managing chat, messaging, and support.

    Visit ChatwootFull verdict →
  • Gist3.8/10 · Free plan · 14-day trial

    A capable free chat and messaging platform with clear upgrades for growing support teams.

    Visit GistFull verdict →

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update