Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Call & Contact Center Software

8x8 Contact Center vs Vonage Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score 8x8 Contact Center #3 in Call & Contact Center Software 9.2/10 Pricing on request ✓ 0 of 3 features Visit 8x8
Vonage Contact Center #7 in Call & Contact Center Software 8.8/10 Pricing on request ✓ 0 of 3 features Visit Vonage

8x8 Contact Center leads on 0 checks, Vonage Contact Center on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score8x8 Contact Center · 9.2/10

8x8 Contact Center scores higher on our rubric for call & contact center software: 9.2 against 8.8 out of 10; our editors rank them #3 and #7.

8x8 Contact Center is the better fit for teams needing omnichannel routing and workforce tools. Vonage Contact Center is the better fit for mid-market teams using CRM-integrated contact handling.

  • 8x8 Contact Center fits best

    Teams needing omnichannel routing and workforce tools

  • Vonage Contact Center fits best

    Mid-market teams using CRM-integrated contact handling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 8x8 Contact Center 9.2/10 Visit ↗ Vonage Contact Center 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #3 in Call & Contact Center Software #7 in Call & Contact Center Software
Best for Teams needing omnichannel routing and workforce tools Mid-market teams using CRM-integrated contact handling
Pricing model Paid Paid
Starting price Pricing on request —
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 9 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features 8x8 Contact Center 0/3 · Vonage Contact Center 0/3
Inbound call routing Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Contact center analytics Not checked yet Not checked yet
Specs
Supported channels Not checked yet Not checked yet
Agent limit Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Routes voice and digital interactions across channels.
  • Includes outbound campaign tools, IVR design and AI self-service.
  • Combines forecasting, scheduling and adherence monitoring.
  • Priority combines IVR, skills-based routing, recordings and analytics.
  • Premium adds dynamic routing, queued callbacks and whisper coaching.
  • Integrates with Salesforce, Teams, Dynamics and ServiceNow.
Cons
  • Pricing is quote-based rather than published by plan.
  • Its broad feature set may be more than teams with simpler needs require.
  • Recording retention depends on the applicable storage policy or package.
  • Plans are quote-based, so costs require a sales conversation.
  • Workforce management is an add-on rather than a standard plan feature.
  • Feature availability varies by CRM.
Our verdict

8x8 Contact Center is a cloud platform for organizations managing customer conversations across voice and digital channels. Its scope spans inbound routing, outbound campaigns, IVR self-service, AI-enabled support, analytics and…

Read the review →

Vonage Contact Center is a cloud platform for organizations handling customer interactions over voice and digital channels. Its mid-market and enterprise fit is strongest for teams that want contact handling connected to a CRM, with…

Read the review →
  1. 8x8 Contact CenterCall & Contact Center Software 9.2Pricing on request
  2. Vonage Contact CenterCall & Contact Center Software 8.8Pricing on request

Strengths and trade-offs

  • 8x8 Contact Center — where it wins

    • Routes voice and digital interactions across channels.
    • Includes outbound campaign tools, IVR design and AI self-service.
    • Combines forecasting, scheduling and adherence monitoring.

    Where it doesn't

    • Pricing is quote-based rather than published by plan.
    • Its broad feature set may be more than teams with simpler needs require.
    • Recording retention depends on the applicable storage policy or package.

  • Vonage Contact Center — where it wins

    • Priority combines IVR, skills-based routing, recordings and analytics.
    • Premium adds dynamic routing, queued callbacks and whisper coaching.
    • Integrates with Salesforce, Teams, Dynamics and ServiceNow.

    Where it doesn't

    • Plans are quote-based, so costs require a sales conversation.
    • Workforce management is an add-on rather than a standard plan feature.
    • Feature availability varies by CRM.
  • 8x8 Contact Center9.2/10 · Pricing on request

    Omnichannel routing, outbound campaigns, AI self-service and workforce management in one cloud platform.

    Visit 8x8Full verdict →
  • Vonage Contact Center8.8/10 · Pricing on request

    A CRM-integrated cloud contact center with voice, digital handling and routing tools.

    Visit VonageFull verdict →

More comparisons

All call & contact center software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update