8x8 Contact Center vs Agentforce Contact Center

8x8 Contact Center9.2Visit Agentforce Contact Center8.9Visit

Higher score 8x8 Contact Center #3 in Call & Contact Center Software 9.2/10 Pricing on request ✓ 0 of 3 features Visit 8x8

vs

Agentforce Contact Center #6 in Call & Contact Center Software 8.9/10 Paid ✓ 0 of 3 features Visit Salesforce

• 8x8 Contact Center fits best

  Teams needing omnichannel routing and workforce tools

• Agentforce Contact Center fits best

  Service teams built around Salesforce workflows

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Side by side

Feature	8x8 Contact Center 9.2/10 Visit ↗	Agentforce Contact Center 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#3 in Call & Contact Center Software	#6 in Call & Contact Center Software
Best for	Teams needing omnichannel routing and workforce tools	Service teams built around Salesforce workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	$50/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs, Live chat	Community, Docs
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features 8x8 Contact Center 0/3 · Agentforce Contact Center 0/3
Inbound call routing	Not checked yet	Not checked yet
Call recording	Not checked yet	Not checked yet
Contact center analytics	Not checked yet	Not checked yet
Specs
Supported channels	Not checked yet	Not checked yet
Agent limit	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Routes voice and digital interactions across channels. Includes outbound campaign tools, IVR design and AI self-service. Combines forecasting, scheduling and adherence monitoring.	Combines voice, digital channels, and customer data in one workspace Supports call recording, transcription, IVR, and omni-channel routing Adds AI agent handoffs and step-by-step plans for service reps
Cons	Pricing is quote-based rather than published by plan. Its broad feature set may be more than teams with simpler needs require. Recording retention depends on the applicable storage policy or package.	Contact Center Voice is restricted to Agentforce 1 Edition Contact Center Plus costs $250 per user per month Availability varies by region; the Help FAQ names the United States and Canada
Our verdict	8x8 Contact Center is a cloud platform for organizations managing customer conversations across voice and digital channels. Its scope spans inbound routing, outbound campaigns, IVR self-service, AI-enabled support, analytics and… Read the review →	Agentforce Contact Center brings voice, digital channels, customer data, and AI into Salesforce’s Service workspace. It is aimed at mid-market and enterprise service teams already organized around Salesforce workflows, where reps can… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Routes voice and digital interactions across channels.
  • Includes outbound campaign tools, IVR design and AI self-service.
  • Combines forecasting, scheduling and adherence monitoring.

  Where it doesn't

  • Pricing is quote-based rather than published by plan.
  • Its broad feature set may be more than teams with simpler needs require.
  • Recording retention depends on the applicable storage policy or package.

• Agentforce Contact Center — where it wins

  • Combines voice, digital channels, and customer data in one workspace
  • Supports call recording, transcription, IVR, and omni-channel routing
  • Adds AI agent handoffs and step-by-step plans for service reps

  Where it doesn't

  • Contact Center Voice is restricted to Agentforce 1 Edition
  • Contact Center Plus costs $250 per user per month
  • Availability varies by region; the Help FAQ names the United States and Canada

• 8x8 Contact Center9.2/10 · Pricing on request

  Omnichannel routing, outbound campaigns, AI self-service and workforce management in one cloud platform.

  Visit 8x8Full verdict →
• Agentforce Contact Center8.9/10 · Paid

  A Salesforce-centered contact center with voice, digital channels, and AI assistance.

  Visit SalesforceFull verdict →