Best Chatbot Builders in 2026: our top 5 — what are you using?

Our editors rank 257 tools in Chatbot Builders from their official pricing, plan and product pages. The current top 5:

  1. IBM watsonx Assistant — 9.3/10 · Free plan · 30-day trial
    A multichannel IBM chatbot platform with visual flows, AI search and human escalation.
  2. Amazon Lex — 9.2/10 · From $0.00
    Usage-based chatbot infrastructure with deep AWS integrations and multichannel deployment.
  3. Intercom — 9.1/10 · From $29/user/mo (annual) · 14-day trial
    A broad support workspace that combines Fin AI Agent with live-agent operations.
  4. LivePerson Conversational Cloud — 9.0/10 · Pricing on request
    A mature platform for brands combining AI agents, messaging, voice, and human support.
  5. Infobip Answers — 8.9/10 · Pricing on request
    A flexible choice for omnichannel bots with AI, rich messages, and agent handoff.

Full ranking, filters and every tool: https://www.itechguides.com/best/chatbot-builders/

What are you using right now, and what made you pick it? If a tool you rely on is missing, name it below.

— iTechGuides team · editorial ranking only (paid placements are never part of it) · updated Sep 2026