Customer Service Software for Small Business: ranks 51–61
Page 2 of 2 of the full customer service software for small business ranking. Every tool here is researched from its official pricing and product pages. See our top picks →
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Ranks 51–61 of 61 tools, best first
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Best forSmall teams seeking free case tracking and workflows
A free shared inbox and case-tracking option for small teams with workflow needs.
- Shared inbox
- Ticket automation
4.2/10★★☆☆☆Visit Emson -
Best forSmall teams handling support across email and chat
A multichannel help desk with AI tools, priced by ticket volume.
- Mobile apps
- Live chat
- Knowledge base
4.1/10★★☆☆☆Visit initdesk -
Best forSmall teams managing email support across brands
Affordable email ticketing with automation, a help center, and a customer portal.
- Knowledge base
- Shared inbox
- Ticket automation
4.0/10★★☆☆☆Visit AllMy Support -
Best forSmall teams needing straightforward ticketing and SLAs
A focused support toolkit for small teams that want ticketing, SLAs, and a portal.
- Live chat
- Knowledge base
- Shared inbox
3.9/10★★☆☆☆Visit CrowdStack -
Best forSmall teams that need a free shared ticket inbox
A straightforward shared ticket inbox for small teams, with a free plan and paid upgrades.
- Shared inbox
- Ticket automation
3.8/10★★☆☆☆Visit Help Dashy -
Best forSolo operators and tiny teams handling email support
A focused email support inbox with a free plan and low-cost team collaboration.
- Shared inbox
- Ticket automation
3.7/10★★☆☆☆Visit Helpeto -
Best forTechnical teams wanting open-source ticketing
A configurable open-source help desk for teams prepared to manage their own deployment.
- Ticket automation
3.6/10★★☆☆☆Visit Go Help Desk -
Best forSmall teams handling support mainly by email
A focused shared inbox for small teams that manage customer support by email.
- Mobile apps
- Knowledge base
- Shared inbox
3.5/10★★☆☆☆Visit Upthread -
Best forTeams already using Jira that need work tracking
A capable work tracker for Jira teams, but not a customer-service inbox or help desk.
3.4/10★★☆☆☆Visit Atlassian -
Best forSolo users needing a free shared support inbox
A free, email-focused help desk for basic shared support workflows.
- Shared inbox
3.3/10★★☆☆☆Visit NeuraDesk -
Best forSmall businesses seeking CRM with a customer portal
A small-business CRM with sales tools and a customer portal, but limited service focus.
3.2/10★★☆☆☆Visit WORKetc
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Support channels | Shared inbox | Live chat | Ticket automation | Score |
|---|---|---|---|---|---|---|---|---|
| 51 | Emson | Yes | — | Multichannel | Yes | No | Yes | 4.2 |
| 52 | initdesk | No | — | Multichannel | Yes | Yes | — | 4.1 |
| 53 | AllMy Support | No | $8/user/mo | Yes | No | Yes | 4.0 | |
| 54 | CrowdStack Support | No | £240/user/yr | Multichannel | Yes | Yes | Yes | 3.9 |
| 55 | Help Dashy | Yes | $19/mo | Multichannel | Yes | No | Yes | 3.8 |
| 56 | Helpeto | Yes | $5.99/user/mo | Yes | No | Yes | 3.7 | |
| 57 | Go Help Desk | — | None | — | — | — | Yes | 3.6 |
| 58 | Upthread | No | $29/mo | Yes | No | — | 3.5 | |
| 59 | Jira | Yes | $7.91/user/mo | — | — | — | — | 3.4 |
| 60 | NeuraDesk | Yes | None | Yes | — | — | 3.3 | |
| 61 | WORKetc CRM | No | $78/mo | — | — | — | — | 3.2 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update