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An AI that explains how to send an email can be wrong and mislead you; an AI that sends it can also change the world before you have a chance to catch the mistake. That is the extra risk of an AI agent: it can use connected tools to act, not just provide information. It does not make wrong answers harmless, and it does not mean every action is dangerous. Risk depends on what the agent can access, what it is asked to do, and how difficult the result is to undo.

What changes when an AI can take action?

An answer usually informs a person, who then decides whether and how to act. An agent can take a further step: it may browse, authenticate to a service, use a computer, run code, or operate a physical tool. NIST’s tool-use taxonomy distinguishes perception and reasoning from actions that directly affect an environment, and treats the type of tool-enabled action as relevant to potential harm. NIST, Lessons Learned from the Consortium: Tool Use in Agent Systems (2025).

The distinction is about where the error can take effect, not whether an answer can matter. Bad advice can prompt a harmful human decision. But when an agent has permission to send, buy, edit, delete, or execute, its mistake may itself change external state. A typo in a draft is different from a typo in a message already sent; a mistaken recommendation is different from a completed purchase.

What determines how risky an agent action is?

NIST points to the importance of the tool, severity of possible harm, whether effects persist or compound, and whether an action can be reversed. In practical terms, assess the agent and task across these dimensions rather than treating “AI agent” as a single risk category.

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  • Capability: Can the connected tool only retrieve information, or can it modify accounts, contact people, spend money, or run code?
  • Permission: Is access read-only or write-enabled? Read access can still expose sensitive information, but write access adds the ability to change it.
  • Input trust: Is the agent working from instructions you supplied, or also interpreting untrusted material such as a website, email, or file?
  • Consequence: What happens if the agent misunderstands, acts on stale information, or is redirected?
  • Reversibility and state: Can the result be undone cleanly, or might it persist, be seen by others, trigger follow-on effects, or be difficult to repair?
  • Review timing: Will you inspect the proposed action before it happens, or discover a problem only afterward?

These are decision dimensions, not a universal score or a fixed approval threshold. A search-only connection and a write-enabled one expose different kinds of risk; an action that is easy to reverse and low-consequence calls for a different level of care from a consequential action that cannot readily be recalled.

Can a website or email prompt injection redirect an agent?

It can be a risk. An agent may encounter instructions embedded in material it is supposed to inspect, such as a page, email, or document. NIST describes this kind of agent hijacking as malicious instructions embedded in data. If the agent treats those instructions as authoritative rather than as untrusted content, it may be redirected away from the user’s intent. The risk is especially important when the agent has tools that can change external state. NIST, Technical Blog: Strengthening AI Agent Hijacking Evaluations (January 17, 2025).

That does not mean every website or email can control every agent, or that an attack will succeed. It means tool permissions and input handling need to be considered together: untrusted content is a more serious concern when the agent can act on what it reads. NIST’s discussion also emphasizes evaluations that adapt as attacks change and take account of the consequences specific to a task.

What should you check before allowing an agent to act?

  1. Identify the actual connected tools. Check whether the agent can browse, sign in, use a computer, run code, or interact with physical equipment. Do not infer its limits from its conversational interface; verify what the connection permits.
  2. Prefer the narrowest permission that works. If the task only requires finding information, avoid granting write access. If write access is necessary, limit it to the relevant account, data, or operation where the product allows.
  3. Separate drafting from execution. Have the agent prepare a message, change, or purchase for review when practical. Inspect the recipient, content, amount, target, and any other consequential details before approving execution.
  4. Set approval points around consequences. Consider requiring a person to authorize actions that spend money, send communications, expose information, delete or overwrite data, or are otherwise difficult to undo. The right boundary depends on the task and available controls; the cited guidance does not establish one threshold for every product.
  5. Keep a reviewable record. Where available, use logs that show what the agent did and what evidence it relied on. NIST’s evaluation-probe work describes connecting claims to trusted documents and preserving an audit trail, moving beyond accepting “the AI said so.” NIST, Building Evaluation Probes into Agentic AI (2026).

For a specific decision—such as whether to let an agent send an email or make a purchase—ask what it can change, whether the result can be reviewed first, and how much harm a mistaken or hijacked action could cause. A confirmation screen is useful only if it clearly presents the action and you actually verify the details.

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Do confirmations and safeguards make agent actions safe?

They can reduce risk, but no single control proves that an agent is safe in every setting. OpenAI’s January 2025 Operator System Card describes confirmation before certain state-changing actions, watch mode, and refusals for some higher-risk tasks. These are controls described for Operator, not features guaranteed across AI-agent products, and a confirmation request does not eliminate the possibility of error. OpenAI, Operator System Card (January 2025; API availability update March 11, 2025).

The card reports a 92% average confirmation recall after mitigations on an evaluation set of 607 tasks across 20 risky-action policy categories. Recall here means the share of cases in which confirmation was needed that triggered a request. It also reports 94% refusal recall for selected high-risk tasks on a synthetically generated evaluation set. These are vendor-reported results for Operator’s bounded evaluations, not a general benchmark for agents or a guarantee that any particular action will be caught.

For its prompt-injection monitor, OpenAI reports 99% recall and 90% precision on 77 red-team-created attempts, while the monitor flagged 46 of 13,704 benign screens. Those figures describe that system and evaluation set; they do not establish protection for other agents or all attack types. The same card’s API update gives 38.1% OSWorld performance for computer-use agent (CUA) at that time and recommends human oversight in those scenarios. That dated result is context about the system, not a current general measure of agent reliability.

OpenAI’s 2023 governance paper defines agentic systems as “AI systems that can pursue complex goals with limited direct supervision.” That wording is useful context, not a universally settled definition. In practice, how much supervision a system needs depends on its tools, permissions, task, and consequences. OpenAI, Practices for Governing Agentic AI Systems (December 14, 2023).

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