If File Explorer Home shows Account Disconnected, the message points to an account sign-in issue, but the available information does not establish one cause or a single confirmed fix. Clicking the message may open a sign-in window that keeps loading or asks for an old work or school account. Start by checking which account the prompt requests; avoid entering credentials for an account you no longer control.
Check which account File Explorer is asking you to sign in to
Click Account Disconnected once and read the sign-in prompt. Note whether it asks for your current personal Microsoft account or an organization account you used for work or school. A prompt for an old organization account is different from a request to sign in to your current account: do not repeatedly submit credentials to an account you cannot access.
The reported behavior includes a sign-in dialog that continues loading or requests an old work or school account. That symptom alone does not identify whether the cause is a stale account connection, a loading problem, or something else.
If the prompt is for an account you still use
- Confirm the account. Check the email address shown in the prompt before entering a password.
- Try signing in once. If the prompt completes, return to File Explorer Home and check whether the disconnected message has cleared.
- If the window keeps loading, stop repeating the attempt. The available information does not establish a specific remedy for a sign-in window that hangs, so repeated attempts or unverified account changes may not help.
If the prompt asks for an old work or school account
If you no longer have access to the organization account being requested, signing in may not be possible. The available information does not establish a safe, verified removal procedure for this specific File Explorer Home message. If the account belongs to an employer or school, contact that organization’s IT support before removing its account or changing related access settings.
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What is—and is not—known about this message
The reported symptom is an Account Disconnected notice in File Explorer Home that opens a sign-in dialog; some users report that it keeps loading or asks for an old work or school account. That description does not confirm a universal cause, a particular Windows 11 version, or a dependable fix for every case. Avoid deleting account data or changing Windows settings based solely on the message.
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