The Tool Desk
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Find the order using the seller’s lookup
Use the account or email address used at checkout. If you are unsure where you ordered, search your inbox and spam folder for a confirmation email; it may identify the seller and contain an order number or a link to order status.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
![Pokémon Legends: Z-A – Mega Dimension DLC - Nintendo Switch [Digital Code]](https://m.media-amazon.com/images/I/51r8yUj+syL._SL160_.jpg)
|
Pokémon Legends: Z-A – Mega Dimension DLC - Nintendo Switch [Digital Code] | $29.99 | Buy on Amazon |
| 2 |
![Pokémon Legends: Z-A Standard - Nintendo Switch [Digital Code]](https://m.media-amazon.com/images/I/41IOdpg0EfL._SL160_.jpg)
|
Pokémon Legends: Z-A Standard - Nintendo Switch [Digital Code] | $59.99 | Buy on Amazon |
| 3 |
|
Pokémon Legends: Z-A - Nintendo Switch 2 Edition | $63.00 | Buy on Amazon |
Nintendo Store account order
- Sign in to the Nintendo Account used to place the order.
- Open Nintendo Store, select your account name, then choose Order history.
- Find the order and select View details to see its details and any tracking information.
Nintendo’s order lookup instructions cover account orders and guest orders.
Nintendo Store guest order
- Open Nintendo’s order lookup page.
- Enter the order number, billing last name, and billing ZIP or postal code.
Use the billing name and postal code from checkout, not the shipping details. Nintendo says the order number is in the confirmation email. If you cannot find that email, contact Nintendo support.
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- Venture into Hyperspace Lumiose in this additional story content that can be accessed after completing the main game
- Work with the mysterious baker, Ansha, to make donuts that awaken the Mythical Pokémon Hoopa’s power and grant you and your Pokémon a variety of useful effects
- Join Team MZ and the Mega Evolution Successor, Korrina, to investigate Hyperspace Lumiose, the otherworldly home to rare and hyper-strong Pokémon
- Discover new Mega Evolutions such as Mega Raichu X, Mega Raichu Y, Mega Chimecho and Mega Baxcalibur
- Claim Holo-X and Holo-Y in-game apparel items, which you can wear as soon as you are able to customize your character’s look and outfit in the main game
Pokémon Center guest preorder
Use the appropriate regional Pokémon Center Order Status page and enter the order ID and postal code used at checkout. The Pokémon Center FAQ lists order-status routes for the US, Canada, and UK. It says a shipping-confirmation email with tracking is sent when the order is ready to ship. Check the order page if that email is missing; contact Pokémon Center support if the order’s status is unclear. See Pokémon Center support and FAQ.
Nintendo eShop digital preorder
A digital eShop preorder is separate from a physical Nintendo Store order. Nintendo says it processes payment no sooner than seven days before release, preloads the title, and lets the player start after downloading a small update at release time. Nintendo also says an eShop preorder is canceled if payment fails. These rules apply to Nintendo eShop; check another seller’s terms for its payment and cancellation policies. Nintendo’s digital-game preorder information.
Rank #2
- Your journey will take you to all manner of sights in the streets arrayed around Prism Tower, including shops, restaurants, and places called wild zones—where Pokémon roam free.
- As you catch, train, and battle Pokémon, there will be plenty of people to meet too—like AZ, the enigmatic owner of Hotel Z.
Another retailer
Sign in to the retailer’s account or follow the order-status link in its confirmation email. Lookup fields, status labels, payment handling, and support procedures vary by seller; use the help or contact page on the retailer’s own site.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Understand Nintendo Store order statuses
These definitions are for Nintendo Store orders. Other retailers may use similar labels differently. Nintendo’s order-status guide defines the labels as follows:
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Quick Recap
Rank #3
- [4K ULTRA HD PERFORMANCE] Protect the peace in Lumiose City in this enhanced edition for the Nintendo Switch 2 system, featuring native 4K resolution and a stable 60FPS frame rate. Experience the urban re-development plan with high-fidelity textures and advanced lighting effects centered around the iconic Prism Tower.
- [REAL-TIME BATTLE ENGINE] For the first time in the Pokémon RPG series, command your Pokémon in seamless real-time battles. Engage over 100+ unique species with zero loading transitions, utilizing an upgraded combat AI that leverages the increased processing power of the Switch 2 hardware.
- [MEGA EVOLUTION MECHANICS] Master the power of Mega Evolution to suppress rampaging Rogue Mega-Evolved Pokémon appearing across the Kalos region. This edition introduces 15+ newly discovered Mega-Evolved forms, each rendered with dynamic particle effects and exclusive Z-A signature moves for tactical depth.
- [MULTIPLAYER Z-A ROYALE] Compete in the Z-A Royale each night to test your skills against global Trainers. Supported by Nintendo Switch 2's improved low-latency wireless architecture, these competitive events allow you to climb leaderboards and unlock rare evolution stones in 20-player lobbies.
- [EXPANSIVE WILD ZONES] Explore vibrant Wild Zones where Pokémon roam free in their natural habitats, from bustling city shops to hidden restaurants. This Hong Kong physical edition is region-free and supports English, Traditional Chinese, and Japanese, featuring the enigmatic AZ and the peacekeeping Team MZ.
| Status | What it means |
|---|---|
| Order Processing | Nintendo has placed and received the order. |
| Submitted | The order has been approved and is being prepared for shipping. |
| Shipped | The order has shipped. |
| Back-Ordered | The item is unavailable and will ship when back in stock. Nintendo says most items return to processing within 3–4 days and advises allowing a week for back-ordered processing. |
| Canceled | The customer or Nintendo canceled the order. |
| Partial Ship | Part of the order shipped and another part has not; Nintendo says the remaining items are usually back-ordered or preordered. |
Troubleshoot a missing or canceled order
- Check the correct account or email. Search using the Nintendo Account or email address used at checkout, and look in both your inbox and spam folder for the confirmation email.
- Recheck guest lookup details. For Nintendo Store, confirm the order number, billing last name, and billing ZIP or postal code. Nintendo notes that incorrect values can trigger an incorrect-data error.
- For a Pokémon Center cancellation, review payment details. Its FAQ says an invalid credit card at shipment can result in cancellation and that cancellation is available only before processing. Contact Pokémon Center support if the order was canceled or you need help interpreting its status.
- Contact the seller for transaction-specific help. Do this if lookup still fails after checking details, an order appears canceled, tracking is absent despite a shipped status, or the displayed status conflicts with a charge or email. The seller that accepted the order is the one that can inspect the transaction.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
