To remove and re-add a Matter accessory, remove it from its tile in the Home app, reset it using the manufacturer’s instructions, then add it through Home’s Add Accessory flow. Removing it from Home does not necessarily reset the device or erase its Matter access from other apps.
Remove the accessory from the Home app
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Open the Home app on your iPhone or iPad and select the accessory.
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Open the accessory’s settings, scroll down, and tap Remove Accessory. Apple’s unresponsive accessory instructions say to remove it through the manufacturer’s app if this option does not appear in Home.
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Follow the manufacturer’s reset instructions for the exact make and model. Removing the Home tile alone may not reset the accessory. Apple advises resetting the accessory after removal before adding it to Home again.
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Aqara Smart Home Hub M3 for Advanced Automation, Matter Controller, IR- [Multi-Protocol Hub with Matter Bridge] The M3 is a versatile hub supporting Aqara Zigbee and Thread devices. It integrates third-party devices into the Aqara Home app. Supports advanced Matter bridge functionality, enabling Aqara-exclusive scenes and signals to sync with Matter ecosystems such as Home Assistant for seamless integration. Supports up to 127 Aqara Zigbee devices （** Not third-party Zigbee devices) and 127 Thread devices (Repeaters are needed).
- [Edge Compatibilities and Local Automations] The M3 serves as an Edge Hub, prioritizing local control and automation. Upon integration, it supersedes existing Aqara hubs, shifting the automations among them to local operation (Some cloud-based notifications still require internet). Upgrade-friendly, it supports migrating Zigbee devices from older Aqara hubs.
- [Smart IR Blaster with Feedback and Learning] The 360°IR blaster not only sends commands but also provides accurate status updates by detecting traditional remote use. It connects IR air conditioning units to Matter, functioning as an AC thermostat when paired with an Aqara Temperature and Humidity Sensor. (Note: Only one AC device can be exposed to Matter. Functionality may vary based on the Matter integration app. For Apple Home exposure, use Matter integration instead of HomeKit.)
- [Optimal Wired and Wireless Connectivity] Offering both wired and wireless solutions, the smart home hub M3 provides dual-band Wi-Fi (2.4/5 GHz) with advanced WPA3 security, and a Power over Ethernet (PoE) port. The addition of a USB-C port allows for mini-UPS and power bank connections, delivering unparalleled stability. (2A USB power adapter is not included. ) . Note: To ensure a stable connection, place the Hub M3 between 6 to 19 feet from the router.
- [Privacy-Focused with Encrypted Storage, Easy Setup and Versatile Placement] The M3 prioritizes privacy by excluding microphone or camera components. It boasts 8GB end-to-end encrypted local storage, for device lists, configuration parameters, and automation configuration data. Additionally, it includes a mount and screws for flexible placement on flat surfaces, walls, or ceilings. Magic Pair technology ensures effortless detection by the Aqara Home app upon power-up.
Know what you are removing before changing Matter access
Removing an accessory from its Home tile is different from changing its Matter records or access in Settings. Apple’s Matter management instructions describe these options under Settings > General > Matter Accessories:
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Remove from an individual connected service: removes control from the app associated with that service.
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Remove from all connected services: affects every associated app, not just Apple Home.
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Remove the record from iCloud Keychain: removes the Matter information stored there. This is distinct from removing the accessory tile in Home.
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Aqara Smart Hub M100 for Home Automation, Matter Controller, Wi-Fi- Multi-Protocol Smart Hub with Matter Bridge – The M100 is a versatile smart hub compatible with Thread devices and Aqara Zigbee (** Not third-party Zigbee devices), supporting up to 20 Aqara Zigbee devices and 20 Thread devices. As a Matter Bridge, it connects Aqara Zigbee products to other smart home ecosystems, compatible with Apple Home, Amazon Alexa, Home Assistant, etc. Note: Use a 5V⎓0.5A power adapter (not included) and keep the product continuously powered during use.
- Advanced Matter Bridging for Seamless Smart Home Integration – The M100 enables Aqara’s unique features, such as facial recognition and complex automation, to work across Home Assistant and other Matter ecosystems. Expand your smart home with Aqara or third-party Matter devices (requires a Matter-enabled hub). Currently supports lights, thermostats, plugs, switches, buttons, and various sensors (motion, light, door/window, temperature/humidity), with more devices to be added in the future.
- Local Automation for Reliable Performance – Supports local execution of automations for Zigbee and Matter devices, ensuring smooth operation even without Wi-Fi or cloud access. Enjoy millisecond-level response times for a more stable and reliable smart home experience. (Some automation, such as cloud push notification, will still require the cloud connection to be executed.)
- Flexible Power & Small Size – Features a universal USB-A port for power and data, allowing connection to power banks, wall outlets, PCs, or routers for a simple and quick setup. The Hub M100's shaft can be adjusted within a 210-degree range, making its placement extremely flexible.
- 2.4GHz Wi-Fi 6 for Faster & Security—This product supports a 2.4GHz Wi-Fi 6 wireless network connection, which enables more efficient connections with advanced WPA3 security. Wi-Fi 6 ensures smoother performance even in high-traffic environments, allowing multiple devices to connect without compromising speed or reliability. Note: To ensure a stable connection, place the Hub M100 between 6 to 19 feet from the router.
Use the narrowest option that addresses the problem. Removing access from all services or deleting the Keychain record has broader effects than removing the accessory from the current Home setup.
Add the accessory to Apple Home again
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Open Home, tap Add, then tap Add Accessory.
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If the Matter accessory was previously paired to another app, tap More options and select the accessory when it appears.
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Follow the onscreen instructions. When setup completes, assign the accessory a room and name. See Apple’s Home accessory setup guidance for the general flow.
If Home cannot add the accessory
Use the message Home displays to guide the next step. Apple’s Matter pairing troubleshooting guidance and Home accessory troubleshooting steps recommend checking setup conditions and the accessory’s own requirements.
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- [Multi-Protocol Hub with Matter Bridge] The Aqara Hub M200 is a versatile smart hub that supports multiple advanced features, acting as a Matter Controller, Thread Border Router, and Matter Bridge. It integrates third-party devices into the Aqara Home app. With advanced Matter bridging functionality, it syncs Aqara-exclusive features with ecosystems like Home Assistant, Apple HomeKit, Alexa, and Google Home for seamless integration. Supports up to 40 Aqara Zigbee devices and 40 Thread devices.
- [Smart IR Blaster with Feedback and Learning] The 360°IR blaster not only sends commands but also provides accurate status updates by detecting traditional remote use. It connects IR air conditioning units to Matter, functioning as an AC thermostat when paired with an Aqara Temperature and Humidity Sensor. (Note: Only one AC device can be exposed to Matter. Functionality may vary based on the Matter integration app. For Apple Home exposure, use Matter integration instead of HomeKit.)
- [Wired & Wireless Connectivity with PoE Support] Enjoy flexible setup with dual-band Wi-Fi (2.4/5 GHz) using advanced WPA3 security, and Power over Ethernet (PoE), making the M200 a versatile PoE Ethernet Smart Home Hub. The USB-C port supports mini-UPS or power bank connections for uninterrupted operation, ensuring your energy-saving and security automations stay online. (*2A USB power adapter is not included. )
- [Home Automation and Alarm System] Works with all Aqara devices to create a comprehensive, smart home automation system. The Aqara Hub M200 is equipped with a built-in speaker that can be used in a variety of ways: security alerts, doorbell, alarm clock, and custom audio messages. (** 𝐍𝐨𝐭 𝐭𝐡𝐢𝐫𝐝-𝐩𝐚𝐫𝐭𝐲 𝐙𝐢𝐠𝐛𝐞𝐞 𝐝𝐞𝐯𝐢𝐜𝐞𝐬)
- [Local Automation for Reliable Performance] Supports local execution of automations for Zigbee and Matter devices, ensuring smooth operation even without Wi-Fi or cloud access. Enjoy millisecond response times for a more stable and reliable smart home experience. (Some automation, such as cloud push notifications, will still require the cloud connection to be executed.)
“Accessory already added”
The accessory may need to be reset before it can be paired again. Check the manufacturer’s manual or contact its support for the correct reset procedure; button combinations and reset methods vary by model.
“Unable to add to home”
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Confirm the accessory is powered on.
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Move it closer to the router during setup.
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Restart third-party bridges and home hubs, if used.
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Reset the accessory using the manufacturer’s instructions, then try adding it again.
Check basic setup requirements
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Update the iPhone or iPad and turn on Bluetooth.
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Confirm the accessory is compatible with Apple Home.
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Aeotec Smart Home Hub2 - V4, Works as a SmartThings Hub, Zigbee, Matter Gateway, Compatible with Alexa, Google Assistant, WiFi (No Z-Wave)- Powered by SmartThings: Connect, monitor, and automate your home through the SmartThings app. Build a reliable, unified smart home using Samsung's proven ecosystem
- Matter + Zigbee Smart Home Hub: Supports the newest Matter standard plus Zigbee for lighting, sensors, plugs, switches, thermostats, and more - thousands of compatible devices. PLEASE NOTE: Z-Wave not supported
- Easy Setup with Wi-Fi or Ethernet: Get started in minutes using Wi-Fi or a wired Ethernet connection for apartments, houses, and expanding smart home systems - Z-Wave not supported
- Automations That Work for You: Create custom routines for security, lighting, comfort, and energy savings. Many local automations continue working even if your internet goes offline
- Wide Device Compatibility: Connect compatible smart devices from Aeotec and many other brands to build a unified system for lighting, voice control, energy management, and climate settings
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Check the manual for required hardware, firmware updates, or setup in the manufacturer’s app.
Does Matter require an Apple home hub?
Not for every supported setup. Apple says an iPhone running iOS 18 or later can add and control Matter accessories in Home without a home hub, while recommending a hub for the best experience. Thread accessories have separate requirements: Apple identifies Thread-enabled hubs or compatible third-party Thread border routers, and local Thread pairing support depends on the supported iPhone and software combination. See Apple’s Matter accessory guidance for current details.
Extra steps for an unresponsive Thread accessory
For an unresponsive third-party Thread accessory, Apple’s Thread troubleshooting instructions say to disconnect its power for 5 minutes, reconnect it, then wait 10 minutes for the Thread network to stabilize.
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