Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsIf your Logitech mouse is not responding, start with its power and connection, then test it on another USB port or computer. The right next step depends on whether it is wired, Bluetooth, or connected through a USB receiver; receiver types and pairing instructions are not interchangeable.
Try these 10 checks in order
After each change, move the mouse or click to see whether it responds. If a step does not apply to your mouse—for example, a wired mouse has no battery or wireless receiver—skip it.
- Turn the mouse on. Check its power switch and any visible indicator. Indicator behavior varies by model, so consult the model’s support page if you are unsure what a light means.
- Replace the batteries or charge the mouse. Use fresh batteries for a model with replaceable batteries, or charge a rechargeable model. Logitech’s power and charging guidance covers these checks.
- Try a different USB port. For a wired mouse, unplug and reconnect it to another port on the computer. For a receiver-based mouse, move the receiver to another port.
- Connect directly to the computer. Temporarily bypass a USB hub, docking station, KVM switch, or other intermediary. Test the mouse or receiver in a port on the computer itself.
- Try a USB 2.0 port, if available. Logitech lists this as a connection check when USB 3.0 is involved. If the computer has no USB 2.0 port, continue with the other checks.
- Test the mouse on another computer. If it works there, the problem may be with the original computer or its connection. If it fails there too, the mouse or, for a receiver-based model, the receiver may be involved. This test narrows the possibilities but does not identify the exact faulty component.
- Move a wireless mouse closer to its receiver. Keep the mouse near the receiver while testing, and try placing the receiver in a different port if the connection is intermittent.
- Reduce possible wireless interference. Move nearby electrical or wireless devices away and test on a non-metal surface. Logitech’s guidance for certain M280, M320, and M275 models recommends keeping other electrical devices at least 8 inches (20 cm) from the mouse and host; treat that distance as model-specific, not a rule for every Logitech mouse.
- Identify the receiver and check pairing. Logitech uses several receiver families, including 2.4 GHz, Unifying, and Logi Bolt. Check the receiver’s model number or logo, then follow the pairing instructions for your exact mouse and receiver. Logitech explains identification and pairing in its USB Wireless Receiver guide.
- Check USB power settings on Windows, if relevant. Logitech includes USB selective suspend among the possible connection checks. Windows labels and steps can vary by version and power plan, so use current instructions for your Windows version rather than changing unrelated power settings.
For model-specific steps, use Logitech’s mouse connection troubleshooting guide and search Support for the mouse’s exact model number. Logitech’s general connection advice also covers direct USB connections, alternate ports, and testing another computer.
Work out whether the mouse, receiver, or computer is the problem
If it is a wired mouse
Try another direct USB port and another computer. If it fails on both computers, the mouse or its cable may be faulty. If it works on another computer, investigate the original computer’s USB connection or settings.
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- Your hand can relax in comfort hour after hour with this ergonomically designed mouse. Its contoured shape with soft rubber grips, gently curved sides and broad palm area give you the support you need for effortless control all day long.
- You’ve got the control to do more, faster. Flipping through photo albums and Web pages is a breeze, especially for right-handers—with three standard buttons plus Back/Forward buttons that you can also program to switch applications, go full screen and more. And side-to-side scrolling plus zoom gives you the power to scroll horizontally and vertically through your music library, maps and Facebook feeds, and zoom in and out of photos and budget spreadsheets with a click.* * Requires Logitech SetPoint software (Windows) or Logitech Control Center software (Mac OS X)
- Two years of battery life practically eliminates the need to replace batteries. ** The On/Off switch helps conserve power, smart sleep mode extends battery life and an indicator light eliminates surprises. ** Battery life may vary based on user and computing conditions.
- The tiny Logitech Unifying receiver stays in your laptop. There’s no need to unplug it when you move around, so there’s less worry of it being lost. And you can easily add compatible wireless mice and keyboards to the same wireless receiver.
If it uses a USB receiver
Check whether the receiver is recognized by the computer, connect it directly rather than through a hub, and test another port and—if possible—another computer. On Windows, Logitech recommends checking Device Manager for the receiver. If the receiver remains unrecognized on a second computer, Logitech says the fault is most likely related to the receiver rather than the mouse or keyboard. See Logitech’s receiver recognition troubleshooting.
If it connects over Bluetooth
These USB-receiver checks do not apply to a Bluetooth mouse. Confirm the mouse is on and charged or has fresh batteries, then use the Bluetooth connection instructions for the specific mouse and computer. Logitech’s general connection guide can help identify the applicable connection path.
Rank #2
- Compact Mouse: With a comfortable and contoured shape, this Logitech ambidextrous wireless mouse feels great in either right or left hand and is far superior to a touchpad
- Durable and Reliable: This USB wireless mouse features a line-by-line scroll wheel, up to 1 year of battery life (2) thanks to a smart sleep mode function, and comes with the included AA battery
- Universal Compatibility: Your Logitech mouse works with your Windows PC, Mac, or laptop, so no matter what type of computer you own today or buy tomorrow your mouse will be compatible
- Plug and Play Simplicity: Just plug in the tiny nano USB receiver and start working in seconds with a strong, reliable connection to your wireless computer mouse up to 33 feet / 10 m (5)
- Better than touchpad: Get more done by adding M185 to your laptop; according to a recent study, laptop users who chose this mouse over a touchpad were 50% more productive (3) and worked 30% faster (4)
Choose a replacement receiver carefully
A receiver that fits the USB port is not necessarily compatible with the mouse. Logitech distinguishes receiver families such as 2.4 GHz, Unifying, and Logi Bolt; identify the mouse and receiver by model number or logo and confirm compatibility before obtaining a replacement. Logitech’s receiver guide describes receiver identification and provides a replacement-receiver path.
Do not assume that a generic receiver—or a receiver from another Logitech mouse—will pair with yours. Pairing and compatibility depend on the model and receiver family.
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Rank #3
- The next-generation optical HERO sensor delivers incredible performance and up to 10x the power efficiency over previous generations, with 400 IPS precision and up to 12,000 DPI sensitivity
- Ultra-fast LIGHTSPEED wireless technology gives you a lag-free gaming experience, delivering incredible responsiveness and reliability with 1 ms report rate for competition-level performance
- G305 wireless mouse boasts an incredible 250 hours of continuous gameplay on just 1 AA battery; switch to Endurance mode via Logitech G HUB software and extend battery life up to 9 months
- Wireless does not have to mean heavy, G305 lightweight mouse provides high maneuverability coming in at only 3.4 oz thanks to efficient lightweight mechanical design and ultra-efficient battery usage
- The durable, compact design with built-in nano receiver storage makes G305 not just a great portable desktop mouse, but also a great laptop travel companion, use with a gaming laptop and play anywhere
If troubleshooting does not restore the mouse
If the mouse still fails after the relevant checks, compare the cost and effort of a compatible replacement with the importance of preserving your existing setup. When choosing another mouse, check its connection method (wired, Bluetooth, or receiver-based), whether a compatible receiver is included, and whether it uses replaceable batteries or rechargeable power. A new mouse is not guaranteed to resolve a problem caused by the computer’s USB or Bluetooth connection.
Quick Recap
Best Value
- Easy Navigation, Precise Control: Logitech M317 wireless mouse features line-by-line scrolling and smooth optical tracking for accurate cursor control on most surfaces
- Long-lasting Battery Life: This cordless computer mouse can last for a whole year without having to change the batteries (1)
- Comfortable, Compact Design: With soft rubber grips and contoured shape, this computer mouse feels comfortable in either your right or left hand
- Plug and Play Simplicity: Just plug the USB receiver into your laptop or PC and start working in seconds; the receiver provides a strong, reliable wireless connection within up to 33 feet (3)
- Versatile and Compact: This small and portable external mouse is compatible with Windows, macOS, Chrome OS and Linux, and the compact size and shape fits easily in your laptop case or in a bag
Rank #4
- Click more. Scroll more. Do more. Logitech Marathon Mouse M705 uses far less power than comparable wireless mice from other companies. That means you can go up to three full years between battery changes.*
- Hyper-fast scrolling lets you fly through long documents and Web pages with a single spin of a nearly frictionless metal scroll wheel.
- The sculpted, right-hand shape guides your hand to a naturally comfortable position and places customizable control within your reach. Two thumb buttons lets you move quickly between Web pages.**
- The tiny Logitech Unifying receiver stays in your laptop. There's no need to unplug it when you move around, so there's less worry of it being broken or lost. And you can easily add compatible wireless mice and keyboards to the same wireless receiver.
- Laser grade tracking delivers smooth, responsive, precise cursor control on surfaces that cause problems for standard optical mice, such as polished or wood-grain tables.***
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