If a friend is missing from Samsung Health Together, first finish Together setup and connect your contacts. Then check contact syncing and add the person directly with a QR code or invitation link. Samsung’s current instructions do not identify one universal cause when those steps fail, so persistent cases may need Samsung Support.
1. Finish Together setup on an Android phone
Samsung’s current US guide to Together says setup and contact connection are required for challenges and related activities. On your phone:
- Open Samsung Health and tap Together.
- Tap Get started.
- Allow access to your phone contacts.
- Confirm your phone number, then tap Start.
If you use a tablet, start Together on a phone first. Samsung’s US guide describes Together as available on Android phones, with tablet use enabled after phone setup.
2. Check contact syncing
In Samsung Health, open Together and look in Together settings for Keep contacts synced. When enabled, Samsung Health can automatically sync Samsung Health users in your phone’s contacts to your Together friend list.
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Menu wording can differ: Samsung’s older Canada guide, last updated September 28, 2021, places similar controls under Find and manage friends. Its instructions apply to Canadian devices and note that screens and settings may vary by country. Follow the labels shown in your installed app.
3. Add the friend directly
If the person does not appear in your contacts list, use one of Samsung’s direct friend-add options. Open Together, then Friends; tap Connect if prompted.
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| Option | How it works | Best when |
|---|---|---|
| QR code | Scan the QR code from the other person’s Samsung Health profile. | You and your friend can both access Samsung Health and its QR code. |
| Invite | Send an invitation link by text, email, or another sharing method. | Your friend needs a link rather than appearing through contact syncing. |
Samsung documents both methods in its US Together guide; its Canada guide also describes QR-code and invitation options.
4. Understand what privacy settings can—and cannot—change
Together settings include choices about who can see your step count, whether new friends are automatically added to the leaderboard, and who can send you challenge invitations. These options govern visibility and challenge interactions; Samsung does not describe them as fixes for a missing contact. Changing them is unlikely to make an undiscovered friend appear in your list.
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5. If the friend is still missing
After confirming setup, contact access, syncing, and a direct QR-code or invitation attempt, check that Samsung Health is up to date. The Galaxy Store listing identifies the app’s permissions for contacts, camera (for Together QR codes), and phone (for Together phone-number confirmation). It lists Android 10.0 or later as a requirement; verify compatibility against the listing and your device.
If the problem persists, contact Samsung Support through the Samsung Members app or Samsung’s support channel. Samsung’s current Together guide does not publish a general diagnosis or guaranteed reset procedure for this case. Avoid deleting app data or reinstalling as a routine fix: Samsung does not recommend those steps in the current Together instructions, and they may risk data loss.
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A historical Samsung Canada support record described a defect in an affected app version in which declining a health-data consent prompt could delete Together data and prevent reactivation. That record discussed an update and a temporary reinstall workaround after backing up data. It is not evidence that this is a likely current cause, nor a general recommendation to reinstall.
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