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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchFirst identify which problem you have: a crash or poor performance, an inability to connect to online services, or progress or content that appears missing. Ubisoft provides separate troubleshooting paths for crashes and connection issues. If content went missing after a platform change, check that you are using the same Ubisoft account before contacting support.
Start with the symptom and platform
Note whether you play on PC, PlayStation, or Xbox, and when the problem occurs. A crash on launch or during play, low frame rates, an online connection failure, and missing progress are different issues; the error message and timing can help Ubisoft identify the right support path.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
The Crew Motorfest | $27.20 | Buy on Amazon |
| 2 |
|
Gran Turismo 7 Standard Edition - PlayStation 5 | $42.65 | Buy on Amazon |
| 3 |
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Wreckfest (PS5) | $24.00 | Buy on Amazon |
| 4 |
|
Wreckfest - PlayStation 5 | $29.94 | Buy on Amazon |
| 5 |
|
RIDE 5 - PS5 | $28.00 | Buy on Amazon |
- Crash or poor performance: the game closes, freezes, fails to start, or runs at an unexpectedly low frame rate.
- Connection error: the game cannot reach online services or disconnects during play.
- Missing progress or content: progress, rewards, or an item is not visible, particularly after switching platforms.
If The Crew Motorfest crashes or runs poorly
Use Ubisoft’s The Crew Motorfest troubleshooting support page and select the guidance for crashes or low performance. Ubisoft treats this separately from online connectivity issues. The support page points players to troubleshooting guidance, but the steps can depend on platform and symptom, so follow the current instructions there rather than applying a generic fix.
If you open a Ubisoft support case about PC performance, Ubisoft asks for current DxDiag and MSInfo reports. These system reports help support assess the computer configuration and issue.
#1 Best Overall
- Welcome to Motorfest - the ultimate driving experience! Explore the versatile open game world in O'ahu Island in Hawaii and experience fast races, themed events and more!
- With hundreds of legendary vehicles for your collection you have plenty of opportunity to prove your skills and whizz through the streets of Honolulu
- The Motor Party is a constant favorite of automotive culture festivals, where you can test over 600 vehicles alone or with your crew and explore the new gaming world in Hawaii
- Discover the playlists and drive in theme-based promotions that take you to the most fascinating worlds of car culture, such as American muscle cars or Japanese street racing
- Compete in exciting competitions, develop your own style, participate in themed events, collect the most iconic cars, master all the challenges and expand your collection with the legendary vehicles
If you cannot connect to online services
For failed connections or disconnections, follow Ubisoft’s The Crew Motorfest connectivity guide. Its advice is distinct from crash troubleshooting, and the applicable steps may vary by platform and error. If the problem continues after following the guide, contact Ubisoft Support.
A connection error by itself does not establish that Ubisoft’s servers are down. Check Ubisoft’s current service information before treating an outage as the cause; live server status is not established here.
Rank #2
- With the return of classic cars, iconic tracks, and fan-favourite modes like GT Simulation and Sport Mode - Gran Turismo 7 is the complete Real Driving Simulator, 25 years in the making.
- Find your line. Whether you're a racer, collector, tuner, designer, photographer or arcade fan - immerse yourself in the facets of automotive culture that matter most to you.
- Connect and compete. Join an international community of drivers to share race strategies, tuning tips, livery designs and photos, before taking to the track to go head-to-head.
If progress or content is missing after switching platforms
Confirm the Ubisoft account
Make sure the platform is linked to the same Ubisoft account you used before. Ubisoft says, “The Crew Motorfest supports automatic cross-progression between all platforms.” If you are signed into a different Ubisoft account, your expected progress may not appear.
Distinguish progress from content entitlements
Automatic cross-progression does not mean every purchase or item transfers. Ubisoft specifies that only “some in-game content” is shared across platforms; its guidance does not identify every item or entitlement that is included. If the account is correct but a particular purchase or item remains unavailable, ask Ubisoft Support to check that entitlement rather than assuming it should transfer.
Rank #3
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile Europeans and fun Asians, you won't find anything like this in other gamesMeaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
- 1 player game Network Players 2-16 - Full game requires PlayStation Plus membership to access online multiplayer
Check whether a recent update lists your issue
Review the latest The Crew Motorfest patch notes for a matching issue or fix. Ubisoft’s Season 11 notes, dated October 7, 2026, list fixes for several crash-related issues, a challenge-related disconnection error, an Xbox Series error message after internet is lost in the main menu, and a missing reward pop-up. A listed fix does not guarantee that it resolves every player’s similar symptom.
The same Season 11 notes list update downloads of 52 GB on PC, 12 GB on Xbox Series, 9 GB on Xbox One, 10 GB on PS5, and 9 GB on PS4. These are patch sizes, not the game’s system requirements.
Rank #4
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile europeans and fun asians, you won't find anything like this in other games.
- Meaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
Report a reproducible bug
If the official troubleshooting guidance does not solve the issue, send Ubisoft Support enough detail to reproduce and investigate it. Ubisoft recommends providing the route to the issue, expected behavior, reproduction steps, any workaround, and images or video. Include the platform and exact error text or code when available. You can check progress on a report in “My reported issues.”
Quick Recap
Best Value
- Record the platform and the point at which the problem occurs.
- Write down the exact error message or code, if shown.
- Describe the steps that reliably lead to the problem and what you expected to happen.
- Attach relevant screenshots or video; for a PC performance case, include current DxDiag and MSInfo reports.
- Submit the details through Ubisoft Support and track the case in “My reported issues.”
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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