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First identify what kind of remote you have. A simple Roku remote uses infrared (IR) and must point at the Roku device with a clear line of sight. A voice remote uses a different connection path and may need to be paired. If the remote still navigates Roku menus but cannot change your TV’s power or volume, troubleshoot TV control—not Roku pairing.
Identify the connection problem
Check the buttons on the remote and what still works:
- No voice or magnifying-glass button: Roku describes this as a simple remote that uses IR. It needs to point at the Roku device, with nothing blocking the path.
- Microphone or magnifying-glass button: This is a voice remote. It may use a wireless connection, so it does not need to point at the Roku device. If it cannot navigate Roku, check its power and pairing.
- Roku menus work, but TV power or volume does not: The remote is communicating with Roku. Set up or troubleshoot TV control instead of repeatedly pairing the remote.
Try these fixes when the remote cannot navigate Roku
1. Check the remote’s power
For a remote with replaceable batteries, remove both batteries, press any two buttons, then reinstall the batteries. If it remains unresponsive, try fresh batteries of the correct type.
For a rechargeable remote, charge it before trying to pair again. Roku’s UK troubleshooting guidance also describes a reset procedure for rechargeable models: hold the pairing button for 20 seconds, or, on models without one, hold Back and Home for 20 seconds. Remote designs and procedures can vary, so use this only if it applies to your model.
#1 Best Overall
- Compatible devices - Roku TV models ONLY
- NOT compatible devices - Roku Streaming Players, Roku Audio, or other smart TVs
- Made by Roku for Roku TV - Stream easy with an official Roku remote, designed to work seamlessly with your Roku TV.
- No juggling remotes - Power up your Roku TV, adjust the volume, mute, and control your streaming with an official Roku remote.
- Simple setup - Ready to control your Roku TV in just one step. Comes with pre-installed batteries.
2. Restart the Roku device
- Unplug the Roku player or TV from power.
- Wait at least five seconds, then reconnect power.
- Wait for the Home screen to appear before testing the remote.
3. Pair the voice remote again
The remote and Roku device need to be in pairing mode at the same time. Use the sequence that matches your remote:
- Remote with a pairing button: Hold the button for five seconds, until the status light flashes.
- Remote without a pairing button: Hold Back and Home together for five seconds, until the status light flashes.
Roku’s guidance is: “If pairing fails, make sure both the streaming device and remote are in pairing mode simultaneously.” If you have another working remote or can use the Roku mobile app, you can also start setup from Settings > Remotes & devices > Add devices > Remote > Continue.
Rank #2
- PACKAGE INCLUDED: Pack of 2 remote. Two-pack remote control can solve your home backup remote control needs. Infrared remote no pairing or programming needed. Just Insert 2 Pcs*AAA batteries to get it work (Batteries and manual are not included)
- EXACT COMPATIBILITY: Acoyer universal remote control only for Roku Series TVs, Compatible with TCL Roku TVs, Hisense Roku TVs, Onn Roku TVs, Sharp Roku TVs, Element Roku TVs, Westinghouse Roku TVs, Philips Roku TVs, Insignia Roku TVs, JVC Roku TVs, RCA Roku TVs, Hitachi Roku TVs and Sanyo Roku TVs Series.
- NOT APPLICABLE: TV Remote is NOT Compatible with Roku Stick/Streaming Stick/ Box(1/2/3/4(HD/LT/XS/XD))/ Ultra/ Express/ Premiere/ Player. NOT Compatible with TCL TV, Hisense TV, Onn TV, Sharp TV, Element TV, Westinghouse TV, Philips TV, Insignia TV, JVC TV, RCA TV, Hitachi TV and Sanyo TVs.
- SHORTCUT BUTTONS: Get to favorite apps quickly with shortcut buttons and it have 4 shortcuts buttons. Precisely control far from 10 meters/30 feet and it supports over total 160,000 clicks for all buttons via approved tests.
- AFTER SALE SERVICE: Acoyer remote controls with an unlimited return and refund service in 1-year warranty. If you have any questions or concerns regarding your order, please feel to reach out to us.
4. Check distance, obstacles, and interference
For a simple IR remote, point it at the Roku device and clear anything blocking the path. For a voice remote that pairs wirelessly, move it closer to the Roku and check whether nearby electronics or obstacles are interfering.
If you use a Streaming Stick, check that the wireless receiver built into its USB power cable is connected. Roku also says a free HDMI extender can help reduce interference.
Rank #3
- Easy voice search & control: Quickly search across thousands of top channels, play entertainment, control your streaming, and more with your voice
- No more juggling remotes: Power up your TV, adjust the volume, control your Roku device, switch inputs on your Roku TV, and more—all in a tap
- Pre-set channel shortcuts: Pre-set channel shortcuts let you launch popular streaming channels with the push of a button, all without having to scroll
- Simple setup: Simply turn on your Roku device and pull the battery tab on the back of the remote and it should pair automatically
- Works with your Roku device: Roku Voice Remote works with all Roku TV models, Roku audio products, and most Roku players*
Use your phone as a temporary remote
The Roku mobile app can control a Roku device when its remote is unavailable. The phone and Roku must be connected to the same Wi-Fi network, and mobile-app control may need to be enabled in Roku settings. If you cannot navigate Roku to check that setting, the app may not be usable as a fallback until control is enabled.
If Roku navigation works but TV power or volume does not
Redo the TV-control setup for the remote. Roku’s TV-control options include infrared and HDMI-CEC, and a TV may not support every control. If the Roku player is connected through a soundbar or receiver, temporarily connect it directly to the TV while setting up TV control. This helps separate a TV-control setup issue from a problem pairing the remote to Roku.
Rank #4
- Compatible with -- Smart TV remote control by Gotellx, it compatible with all your Roku series smart TVs ( Compatible with TCL/Hisense/Onn/Sharp/Element/ Westinghouse/Philips/Insignia/JVC/RCA/Hitachi /Sanyo Roku smart TVs. )
- Please Note -- Gotellx IR remote control only compatible with Roku smart TV . It can NOT compatible with Roku Stick, Box, player or Speaker. ( NOT compatible with Roku Express/Express 4K+/Ultra/Streaming Stick 4K).Without voice function or headphone jack.
- No pairing or programming required -- Just pop in 2 AAA batteries and it is all good to go. (Batteries are not included)
- 4 Preset Shortcut Buttons -- With 4 preset popular shortcut buttons on it , you can quickly jump to the most popular APPs. Significantly elevate the entertainment of your TV time.
- 2 PACK -- 2 remote controls can make you no longer worry about not being able to find the remote control, and can also help you control multiple TVs more conveniently.
When to replace the remote
Consider a replacement only after checking power, restarting Roku, and trying the pairing steps that apply to your remote. Compatibility depends on the exact Roku device: Roku says voice remotes are supported on devices shipped since 2017 and certain older models. Check your device model against Roku’s compatibility information before choosing a replacement; do not assume every Roku remote works with every Roku player or TV.
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Best Value
- Stay powered for months: Keep your remote running for three months on a single charge. With 50% more battery life and USB-C charging, Roku Voice Remote Pro (2nd Edition) is the ultimate TV companion.
- Built for movie nights: No more fumbling in the dark to find the pause button or turn up the volume. Always know what you’re about to press with easy-to-see backlit buttons.
- Just talk to it: Got popcorn fingers? Leave the remote in the other room? Just say “Hey Roku” from across the couch and control your streaming with your voice.
- Find your lost remote: Don't break a sweat tearing apart the couch. Just say “Hey Roku, where’s my remote?” or find it using the free Roku Mobile app.
- One that does it all: No more juggling remotes. Roku Voice Remote Pro (2nd Edition) powers up your TV, adjusts the volume, and controls your Roku device.
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