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In September 2024, eligible U.S. Kaspersky consumer customers faced a transition to Pango Group’s UltraAV after U.S. restrictions threatened Kaspersky product sales and updates. On Windows, reports said the replacement happened automatically; customers using Mac, Android, and iOS were told to install and activate UltraAV manually. Kaspersky and Pango said they had provided advance notice and were seeking to maintain protection, while some users said they were surprised and had not agreed to the change.

Why Kaspersky customers were moved to UltraAV

The transition followed U.S. restrictions on Kaspersky. SecurityWeek reported that sales were to end on July 20, 2024, while limited updates could continue through September 29. Kaspersky arranged for Pango Group’s UltraAV to replace its software for eligible U.S. consumer customers. The cited reports concern this U.S. transition, not Kaspersky customers worldwide.

Kaspersky described the move as an alternative intended to ensure continuous protection before its products’ functionality had to be discontinued under the regulations. That was the company’s explanation; the coverage does not independently establish that UltraAV offered protection equivalent to Kaspersky.

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How the transition worked on different devices

Platform Reported transition
Windows Kaspersky software was removed and UltraAV installed automatically through an update, according to contemporary reporting.
Mac, Android, and iOS Customers were reported to need to install and activate UltraAV manually.

SecurityWeek reported that the transition began September 17, 2024, and was expected to conclude by September 29, ahead of the update restriction. Its September 24 coverage described the affected U.S. customer base as roughly one million, an estimate attributed to earlier coverage rather than an audited count.

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Why users objected despite the companies’ notice claims

Kaspersky and Pango said customers had been notified in advance. Pango said notices were available by email, in the app, on account pages, and on its website; Kaspersky said eligible customers received email notices. Some users nevertheless reported discovering UltraAV after it had replaced Kaspersky without understanding that the replacement would happen automatically.

The dispute was about more than receiving a notice: users objected to an antivirus being replaced without an on-device choice. Pango defended the low-friction approach by saying that many antivirus users do not closely monitor the software. In SecurityWeek’s September 2024 coverage, EFF cybersecurity director Eva Galperin criticized installing another antivirus without warning or consent. These are opposing positions recorded at the time, not proof that every customer did or did not receive a message.

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What was reported about uninstall problems

Some users said UltraAV was difficult to uninstall, behaved unexpectedly, or returned after a reboot. Those accounts do not establish that UltraAV was malware, nor do the cited reports independently verify a common technical cause or quantify how many users had problems. Pango characterized uninstall issues as affecting “a small number” of customers and said it was addressing them through support and software patches; it did not provide a denominator or independently verified rate.

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What customers could do at the time

In September 2024 statements, Kaspersky and Pango said customers who did not want UltraAV could cancel their Kaspersky subscriptions and choose another antivirus product. Pango said such customers would not have received the UltraAV update if they canceled directly through Kaspersky customer service. This describes the companies’ stated option at that time; the available reporting does not verify a current cancellation process, account workflow, or product availability.

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The reports do not provide independent detection-rate comparisons between Kaspersky and UltraAV, or a verified count of users affected by technical problems. They therefore cannot support a conclusion about which product performs better or whether protection was equivalent.

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