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On PayPal’s website, open the Resolution Center and select Report a Problem to report a payment issue. To check a case already in progress, open the Resolution Center; for a closed case, choose Closed Cases. In the app, start with the transaction in Activity or Recent activity and tap Report a Problem. The exact app labels can vary by country and app version.
Find the Resolution Center on PayPal’s website
- Sign in to your PayPal account and open the Resolution Center.
- Select Report a Problem.
- Choose the payment you need to report and select Continue.
- Choose the issue category that fits, then select the option that best describes what happened.
PayPal’s US instructions list categories such as unauthorized activity, purchase issues, seller issues, and billing or subscription errors. The Resolution Center is also where you can communicate about a case, escalate a dispute to a claim, check a claim’s status, respond to PayPal, or address an account limitation.
Use the PayPal app to report a transaction
In PayPal’s app, open Activity or Recent activity, select the relevant transaction, and tap Report a Problem. PayPal’s regional help pages show this general transaction-first route, but menu wording and navigation may differ by country or app version.
Check the status of an existing case
Open the Resolution Center to review a case. For an escalated claim, select View to see its latest status. To find a closed case, select Closed Cases, then open the case using its Case ID. PayPal’s instructions are available in its guide to checking a dispute or claim status.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Reporting an unauthorized payment
If you see a payment you do not recognize, PayPal’s US guidance says to open Report a problem, select the payment, and choose the unauthorized-activity reason. Before reporting it, check whether a family member made the payment or whether it came from an automatic payment, such as a subscription. See PayPal’s instructions for reporting unauthorized transactions.
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