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Stop any further transfers, contact your bank through an official channel, preserve the recruiter’s messages and transaction records, and report the scheme in your country. Tell the bank exactly what you shared—account number, login, card or identity data, or permission to move money—and whether any funds moved.
Take these steps immediately
The FBI’s instruction is unambiguous: “If you believe that you are participating in a money mule scheme, stop transferring money immediately and notify your bank, the service you used to conduct the transaction, and law enforcement.” The statement applies even when you were misled about the supposed job or relationship. Read the FBI guidance.
- Stop moving money or valuables. Do not make another transfer, withdraw cash, buy gift cards, ship goods, or follow a new payment instruction from the recruiter. Do not click links they send or reply to a solicitation. The FBI specifically tells suspected participants to stop transfers immediately.
- Call your bank using an official channel. Use the telephone number printed on your card or statement, or the bank’s official website or app. Do not use a number, QR code, or link supplied by the recruiter. Explain that a suspected money mule recruiter obtained your information. State precisely what was disclosed and whether a transaction occurred. Ask what protective steps the bank recommends for that exposure.
- Contact every payment service involved. If you used a wire-transfer company, money-transfer app, gift-card issuer, cryptocurrency service, or another provider, report the suspected fraud to that provider as well. The bank cannot replace the provider’s own fraud process.
- Preserve evidence before deleting anything. Save messages, emails, job advertisements, social-media profiles, usernames, telephone numbers, email addresses, receipts, shipment records, dates, amounts, account numbers used in a transfer, and the names of payment services. Take screenshots and export chat histories where possible. Do not delete the conversation before recording the recruiter’s contact details.
- Report the scheme to the appropriate authority. The reporting route depends on where you live; the U.S. and U.K. procedures are different. A report does not replace calls to your bank or payment provider.
- End contact safely. Once you have preserved the evidence and obtained any needed support, stop communicating with the recruiter. Consider reporting the account, advertisement, or message to the platform. If the recruiter is threatening you or you face immediate danger, contact local emergency services.
Tell the bank exactly what was shared
“I gave my bank details” can describe several different risks. A bank needs the specific facts to decide which controls, account review, or payment-recall process may be relevant. Do not guess at a remedy or assume the account will be frozen, closed, reopened, or reimbursed; ask what the institution will do in your circumstances.
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Only an account number, sort code, routing number, or IBAN
Tell the bank that the information was given to a person who recruited you to receive or move money. State whether you also provided your name, address, date of birth, or a photograph of an identity document. Ask the bank to explain how it will monitor or protect the account and what signs should prompt another call. An account identifier alone does not establish that you knowingly joined a money-laundering operation, but it should still be reported.
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Online-banking username, password, one-time code, or security answers
Say exactly which credentials or codes were disclosed and when. If you can still access the account, do not use a link from the recruiter; contact the bank through its official app, website, or telephone number and ask how to secure the login. Follow the bank’s instructions about changing credentials, invalidating sessions or codes, and reviewing recent activity. Tell the bank whether the recruiter had access to your email or phone number used for account recovery.
Debit-card or credit-card details
Report the card number, expiration date, security code, PIN, digital-wallet token, or card photograph that was shared. Ask the issuer what it recommends for the specific data exposed and review pending and completed transactions with the representative. If a payment was already made, identify the merchant, amount, date, and payment method. Keep the card and account records until the issuer tells you how to dispose of or replace them.
Identity documents or personal information
List every item provided, such as a passport or driving-licence image, tax or national-insurance number, date of birth, address, or selfie. Tell the bank and the relevant reporting authority that identity information was disclosed as part of the recruitment. Ask the bank whether additional identity-verification or account-protection steps apply. Keep the original messages showing how the recruiter requested the information.
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Permission to receive, withdraw, or send money
Explain whether you opened an account for the recruiter, allowed someone else to log in, gave a card to another person, handed over cash, or agreed to forward funds while keeping a “commission.” Include dates, amounts, destination accounts, and the names of anyone who helped. The FBI defines a money mule as someone who transfers illegally acquired money for another person or at that person’s direction, but its guidance distinguishes unwitting, witting, and complicit participants. Reporting the facts accurately lets the bank and authorities assess what happened; do not label yourself as criminal or claim you knowingly participated if that is not what occurred.
If money or goods already moved
Describe each transaction separately
Make a list with the date, amount, currency, sender or recipient, account or wallet used, payment method, and any reference number. Tell the bank whether the money came into your account, left your account, was withdrawn as cash, was converted to another asset, or was used to buy gift cards or goods. If you shipped merchandise or cash, keep tracking numbers and delivery information.
Ask the provider what options exist
Contact the bank and the payment service promptly and ask what protective or recovery steps are available for the transaction type. The FBI and Federal Trade Commission direct victims to notify the bank and the service used; the FTC specifically includes wire-transfer and gift-card companies. Do not promise yourself that a transfer can be reversed, that a recipient will be identified, or that losses will be reimbursed. Those outcomes depend on the institution, payment method, timing, and facts.
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Do not “fix” the situation for the recruiter
A recruiter may claim that a payment was sent by mistake, that your account must be used to “verify” a refund, or that you must pay a fee to release funds. Do not send replacement money, return funds to a different account, or buy another gift card. Give the bank the recruiter’s instructions and wait for official guidance.
Preserve evidence that investigators can use
- Keep the original email, text, direct-message, dating-app, or job-board conversation, including headers or profile links when available.
- Record the recruiter’s names, aliases, usernames, phone numbers, email addresses, payment addresses, and the platform where you met.
- Save the job description, promised wages, instructions, contracts, invoices, QR codes, wallet addresses, and shipping labels.
- Retain bank statements, alerts, transfer confirmations, gift-card receipts, ATM receipts, and screenshots showing dates and times.
- Write a short timeline while events are fresh: how contact began, what you were told, what you shared, and every action you took.
The FBI’s field-office guidance recommends maintaining receipts, contact information, and communications. Store copies somewhere the recruiter cannot access, but do not alter the originals. Give copies to the bank and investigators and keep the originals unless an agency instructs otherwise.
Report the scheme in the right jurisdiction
United States
Report a suspected money-mule scheme to the FBI’s Internet Crime Complaint Center (IC3) using the FBI’s money-mule reporting guidance. The Federal Trade Commission also accepts money-mule and money-transfer scam reports at ftc.gov/complaint. In both cases, distinguish clearly between information you shared, money you received, money you sent, and transactions that never happened. Continue working directly with your bank and payment providers.
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United Kingdom
The National Crime Agency directs fraud victims to report through Action Fraud and says people in Scotland should contact Police Scotland. Its money-muling guidance also advises calling 999 in an emergency and contacting local police about recruiters. Confirm the current reporting route and telephone number on the agency’s official page when you file.
Elsewhere
Use your country’s official fraud-reporting body and local police. The U.S. and U.K. sources do not provide a complete directory for every country, so do not rely on a recruiter’s suggested authority or an unofficial website. If you are in immediate danger, use local emergency services first.
Understand what the recruitment pattern means
Common warning signs include an unsolicited easy-money offer, vague job duties, a request to open or use your personal account to receive and transfer an employer’s money, and permission to keep a percentage. An online romantic contact who asks you to receive or forward funds is another documented pattern. The FBI states: “A legitimate company will not ask you to do this,” referring to using a personal bank account to transfer an employer’s money. See the FBI’s warning signs and definitions.
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Being approached, sharing account details, or receiving a suspicious payment does not by itself prove what you knew or intended. UK government guidance notes that banks may find it difficult to tell whether an account holder is complicit or being exploited. Explain the facts, preserve the messages that show what you were told, and obtain legal advice if an investigator or financial institution asks you to make a formal statement.
Get support when someone is vulnerable
If a young person or an adult at risk is involved, UK professional guidance recommends involving a trusted adult and police support. A responsible adult or frontline professional may help preserve evidence, report exploitative or illegal content to the platform, and follow applicable safeguarding procedures. These recommendations are UK-specific; elsewhere, use local safeguarding and social-service guidance. Do not confront a recruiter who may retaliate or expose the person to further danger.
What to say when you call
You can begin with a factual statement such as: “I was approached by someone recruiting money mules. I shared [list each item]. [No money moved / these transactions occurred]. I have preserved the messages and need to know what protective steps you recommend.” Then answer the representative’s questions accurately. If you do not know an amount or date, say so and provide the record later rather than estimating.
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Keep the bank’s case number, the representative’s name, the date and time of the call, and any instructions. Use only the institution’s official follow-up channel. If another person contacts you claiming to be the bank or police and asks for a password, one-time code, or transfer, end the call and verify through an official number.
When to seek additional help
Consider independent legal advice if you are questioned about suspected laundering, if a bank restricts access and you do not understand the notice, or if the recruiter threatens you. A lawyer can explain local obligations without assuming that every recruited person had criminal intent. If the contact began through romance, employment, or an online community, consider telling a trusted person so you are not handling continued pressure alone.
Your immediate priorities remain the same: stop following the recruiter’s instructions, notify the financial institutions involved, preserve the evidence, and use the official reporting route for your location.
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