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Change the exposed password now, then end other ChatGPT sessions and check for activity you did not recognize. If you reused that password elsewhere, replace it on those accounts too. Start from a known official ChatGPT or OpenAI Help Center address—not a link from the fake site or a suspicious message.
1. Change the password—or secure the sign-in provider
OpenAI advises changing a password right away if it may have been exposed. Use a new, unique password; a password manager can help generate and store one. OpenAI’s steps are in its password-change guide.
If you sign in with an OpenAI email and password
- Go to the official ChatGPT site by typing its address yourself or using a bookmark you trust.
- If you are signed in, open Settings → Account and update the password.
- If you cannot access the account, open a private browser window, choose Log in, enter your account email or phone, then select Forgot password? and follow the reset email.
A password change applies across your OpenAI account, including the API Platform.
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If you use Google, Microsoft, or Apple to sign in
Continue signing in through the same provider. If you entered that provider’s password on the fake site, change it through that provider’s official account recovery process and secure that account. A ChatGPT password reset may not be available for an account created through social sign-in; OpenAI’s password guidance explains this distinction.
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2. Change reused passwords on other accounts
If the exposed password was also used elsewhere, change it on every account where it appeared. Prioritize your email account and any other account that can be used to reset passwords. The FTC recommends changing reused passwords and using unique passwords for accounts (FTC guidance on protecting personal information).
3. Log out other sessions and inspect security history
- In ChatGPT, go to Settings → Security and login → Log out of all devices.
- Review Security history for sign-ins or security changes you did not make.
OpenAI says a password change and a manual all-device logout can each take up to 30 minutes to complete. Security-history location and device details may be approximate or unavailable, so use them as clues rather than definitive proof that an event was—or was not—you. See OpenAI’s compromised-account guidance.
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4. Turn on multifactor authentication
After changing the password and logging out other sessions, enable a second sign-in factor in Settings → Security. Depending on your device, country, account tier, and sign-in method, OpenAI may offer an authenticator app, push prompt, text or WhatsApp code, or passkey; available choices can vary. MFA adds a barrier to later sign-ins, but enabling it does not end sessions that are already active. OpenAI describes the available options in its MFA guide. CISA also explains why MFA helps protect accounts when passwords are compromised (CISA guidance).
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If you find unfamiliar activity, account details have changed, or you cannot regain access, contact OpenAI Support through a new chat in the official Help Center or use OpenAI’s unauthorized-activity guidance. Do not use contact links supplied by the suspicious site.
If you use the OpenAI API
If you also suspect an API key was exposed, delete that key in the API key dashboard, review API usage for activity you do not recognize, and contact Support if needed. This is a separate precaution for API users; entering a ChatGPT password alone does not establish that an API key was exposed.
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6. Take additional steps only if you shared more than a password
- You entered payment details: Contact the card issuer using the number on the card or its official app. The FTC recommends contacting the issuer if you gave payment information to a suspected scam site (FTC guidance for people who were scammed).
- You downloaded a file or app, or suspect malware: Avoid opening it again and run a scan with legitimate, updated security software. Password entry by itself does not show that your device is infected; the FTC’s phishing guidance covers suspicious links and attachments.
- You received a phishing email or text: You can report an email to reportphishing@apwg.org, forward a phishing text to SPAM (7726), or report it to the FTC at ReportFraud.ftc.gov. Secure your account first.
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