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If someone is unresponsive and not breathing normally or is only gasping, call 911 (or your local emergency number) now. Put the phone on speaker, follow the dispatcher’s instructions, and start or continue CPR. Ask another person to find an accessible AED while help is on the way; do not pause the emergency response to search alone.
What to do right now
- Check scene safety. If the person is unresponsive and not breathing normally or is only gasping, call 911 in the United States, or your local emergency number elsewhere. Use speakerphone if possible and follow the call-taker’s directions. Many U.S. 911 centers can give step-by-step first-aid or CPR instructions while help is coming (911.gov).
- Delegate clearly. Ask one person to call if that has not been done, another to start or continue CPR, and another to retrieve an accessible AED. The American Heart Association advises calling 911 and asking another person to bring an AED (AHA guidance).
- Tell the dispatcher the AED is unavailable. Give its location and say whether it is missing, locked, or showing a fault. Ask whether someone should check another accessible AED. Keep the dispatcher involved and keep CPR moving; whether a lone rescuer should leave the person depends on the circumstances, so there is no universal instruction to do so.
- Use another AED if one arrives. Turn it on and follow its spoken prompts and pad diagrams. Continue CPR as directed until the person moves or emergency medical services take over (AHA guidance; FDA device overview).
What to do with the unavailable AED
If it is locked
Tell the dispatcher that you cannot access it and give the cabinet’s location. Ask what to do while the response continues and have another bystander check for an accessible alternative if available. Cabinet systems, opening procedures, and access hours vary by site; do not assume a dispatcher can unlock it, and do not treat breaking into a cabinet or entering a restricted area as general advice.
If it is missing
Ask a bystander to check another nearby location or device while CPR continues. Public AEDs may be found in places such as airports, community centers, schools, government buildings, hospitals, offices, malls, and grocery stores, but a nearby facility may not be open or admit the public (FDA public-place guidance).
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If it appears faulty or incomplete
If the AED shows an error, has an expired status indicator, or appears to lack pads or another accessory, do not try to repair or troubleshoot it during the emergency. Tell the dispatcher, continue CPR, and use another accessible AED if one can be retrieved without delaying care.
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- Included Components: Heartstart Onsite Aed Defibrillator, Battery, Adult Smart Pads Cartridge, Setup
Why continuing CPR matters
The FDA says the probability of survival decreases by 7% to 10% for every minute a person remains in a life-threatening arrhythmia. That is a population-level warning about urgency, not a prediction of any one person’s outcome (FDA public-place guidance).
An AED analyzes heart rhythm and prompts the user through its operation. Do not wait for an AED before calling for help or starting CPR; use it when available and follow its prompts (FDA AED overview).
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- Philips HeartStart M5066A-C02BPB OnSite AED Defibrillator is a virtually ready to use emergency medical device for cases of suspected sudden cardiac arrest
- A portable heart defibrillator in a sturdy carry case; provides real-time CPR instructions and step-by-step voice prompts; also includes an AED wall sign, Fast Response Kit and Basic Cabinet
- Suitable for emergency use in all public environments including restaurants, offices, gyms, and airports and businesses of any size. Training not required for use. Device provides simple, intuitive instructions for people who have never used a defibrillator
- Philips defibrillators perform a daily, weekly and monthly self-test to eliminate the need for manual calibration. May be converted to an AED trainer with the use of Adult or Infant/Child Training Pads Cartridge (sold separately)
- Philips AEDs use advanced technology to respond to your actions, utilizing SMART Analysis to assess the heart’s rhythm, and a Quick Shock feature which allows the device to deliver a shock within 8 seconds. Post shock guidance on CPR will follow
Report the problem after the emergency
Once responders have taken over, notify the building or site operator if the AED was missing or inaccessible so they can address its location or access arrangements. For a suspected device or accessory malfunction, consumers and health professionals can submit a voluntary report through FDA MedWatch. FDA lists reporting routes and details on its medical-device problem reporting page. A single nationwide public-AED outage registry is not established by the sources cited here.
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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsIn the United States, the AHA says lay users can operate public-access AEDs by following the device’s prompts and recommends training (FDA AED overview). Emergency numbers, dispatcher capabilities, AED inventories, and access rules vary outside the United States and between locations.
Quick Recap
Rank #3
- Philips HeartStart Home and OnSite AED Defibrillator Long Life Replacement Battery, a back-up power source for your Philips HeartStart FRx, OnSite or Home defibrillator
- A high-quality, disposable, lithium manganese dioxide battery with a five-year shelf life (four-year lifespan once installed)
- Make sure your Philips device is always ready by having a spare or replacement battery to hand
- What’s in the box: 1 Philips HeartStart Long Life LiMN02 Replacement Battery
- Please contact Philips directly with any questions regarding the performance or operation of your HeartStart products. Replacements are permitted for warranty purposes only
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