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New Relic is a cloud-based observability platform that monitors servers, virtual machines, containers, Kubernetes, applications, logs, and services. For infrastructure monitoring, an agent or integration sends telemetry to New Relic, where you can inspect host health, correlate infrastructure problems with application data, and create alerts. The platform is most valuable when basic uptime checks are not enough.
New Relic is broader than a traditional server-monitoring dashboard. A small VPS may need only host metrics and a few alerts, while a business running multiple applications, databases, containers, or cloud environments can use the same platform for infrastructure monitoring, application performance monitoring (APM), logs, traces, dashboards, and incident response.
Key takeaways
- New Relic is a managed observability platform, not only a CPU and memory dashboard.
- The Infrastructure Agent collects host telemetry, metadata, inventory, and events; New Relic documentation says the agent takes a default system snapshot at five-second intervals, although collection frequency and retention vary by data type and plan.
- Installing the host agent does not automatically monitor every database, web server, container, log source, or Kubernetes resource; additional integrations and permissions may be required.
- New Relic is a stronger fit for teams that need infrastructure, application, log, trace, cloud, and Kubernetes data in one investigation workflow.
- Pricing depends on the selected edition, users, data ingest, compute, retention, and contract details; the pricing page’s August 16, 2026 snapshot advertises full-platform users starting at $10 per user, not a universal total cost.
What is New Relic?
New Relic is a cloud-based observability platform for collecting, querying, visualizing, and alerting on telemetry from technology environments. New Relic’s platform overview describes a product that spans infrastructure, applications, logs, traces, databases, Kubernetes, cloud services, browsers, mobile applications, synthetics, serverless systems, and networks.
Infrastructure monitoring is one part of that platform. The New Relic platform overview explains how the different capabilities fit together, while the infrastructure-monitoring documentation focuses on hosts, containers, cloud infrastructure, and supported integrations.
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How is monitoring different from observability?
Monitoring watches known signals and usually alerts when a metric crosses a threshold. For example, a monitoring rule might report that a filesystem is nearly full or that a host has stopped reporting.
Observability goes further by helping you investigate an unfamiliar failure. Metrics can show that a website became slow; logs may reveal an application error; a trace can identify a slow database call; and infrastructure data can show CPU saturation, memory pressure, disk latency, or network problems at the same time.
New Relic does not automatically fix a slow server or prevent every outage. New Relic provides data and investigation tools that can help you detect, understand, and respond to conditions that contribute to downtime.
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| Capability | What it helps you examine |
|---|---|
| Infrastructure monitoring | Hosts, operating systems, containers, Kubernetes, cloud resources, processes, storage, and network activity |
| APM | Application transactions, response time, errors, and service behavior |
| Log management | Host, application, container, and Kubernetes log events |
| Distributed tracing | Requests as they travel between applications and services |
| Cloud and service integrations | Provider services and technologies such as web servers, databases, caches, queues, and other supported systems |
| Kubernetes monitoring | Cluster state, nodes, workloads, events, Prometheus data, and logs |
| Alerts and AIOps | Conditions, notifications, correlation, and operational response workflows |
You do not need to enable every capability. A single low-traffic VPS may need infrastructure metrics, uptime monitoring, and a small alert set. A larger environment may benefit from combining all of these data sources.
What is New Relic infrastructure monitoring?
New Relic infrastructure monitoring observes the systems underneath an application: physical or virtual servers, VPS instances, cloud virtual machines, operating systems, containers, Kubernetes nodes and workloads, storage, network interfaces, and supporting services.
Typical host signals include:
- CPU utilization, load, and process activity
- Memory usage, available memory, and swap activity
- Filesystem capacity, disk I/O, and related performance data
- Network throughput, interfaces, errors, and dropped packets
- Host uptime and reporting status
- Running processes and service state
- Operating-system, package, configuration, and other inventory information
- Container resource usage and metadata
- Application- or service-specific metrics supplied by integrations
The default infrastructure data documentation says the Infrastructure Agent takes a default system snapshot at five-second intervals. That statement describes default collection behavior; it does not mean every metric, log, trace, integration, or stored record has five-second resolution or identical retention.
How does New Relic work?
New Relic usually works by placing an agent or integration close to the system being monitored, sending telemetry to New Relic’s hosted platform, and presenting the resulting events and attributes in dashboards, queries, and alerting tools.
Server / VM / container / Kubernetes cluster
|
Infrastructure Agent
|
Integrations and log forwarders
|
New Relic data ingestion
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NRDB, dashboards, queries, alerts
|
Investigation and remediationWhat does the Infrastructure Agent do?
The Infrastructure Agent is an executable installed on a supported host. It collects operating-system metrics, events, metadata, inventory, and other host information. The agent can also support on-host integrations and, where separately configured, log forwarding.
The agent is not a magic universal collector. A host installation provides host-level visibility, but monitoring NGINX, Apache, MySQL, Redis, RabbitMQ, Kubernetes, cloud services, or application logs may require an additional integration, credentials, permissions, or a different deployment method. New Relic’s infrastructure documentation advertises more than 400 on-host integrations; the catalog can change, so check the current integration documentation before planning a deployment.
Where does New Relic store and query the data?
New Relic ingests telemetry into its hosted data platform, where records are represented as events and attributes. The standard Infrastructure UI provides dashboards and host views, while query and visualization tools let experienced users investigate the data more precisely.
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NRQL is New Relic’s query language for exploring telemetry. Beginners do not need to learn NRQL before using the standard Infrastructure UI, but NRQL becomes useful when a team needs custom charts, filtered views, comparisons between environments, or queries that combine infrastructure and application information.
How does OpenTelemetry fit into New Relic?
New Relic can receive telemetry through OpenTelemetry. OpenTelemetry can make instrumentation and telemetry transport more portable, but OpenTelemetry does not remove the need to choose exporters, collectors, permissions, sampling, storage, querying, alerting, retention, and cost controls.
Using OpenTelemetry also does not make the entire operational experience backend-neutral. Dashboards, alert policies, retention rules, query workflows, and incident processes still depend on the platform where the data is stored.
What can New Relic monitor?
| Layer | Examples | Important qualification |
|---|---|---|
| Hosts | Linux, Windows, macOS, virtual machines, and cloud instances | The operating system, architecture, agent version, permissions, and network access must be supported. |
| Operating system | CPU, memory, swap, disk, network, processes, uptime, and inventory | Basic host data normally comes from the Infrastructure Agent. |
| Containers | Container resource usage, metadata, grouping, and related entities | Container monitoring requires the appropriate deployment and host access. |
| Kubernetes | Nodes, workloads, cluster state, events, Prometheus data, and logs | Kubernetes requires the Kubernetes integration rather than only a standalone host installation. |
| Cloud services | AWS and other supported provider services | Cloud credentials, provider permissions, and integration configuration may be required. |
| Web and infrastructure services | NGINX, Apache, MySQL, Redis, Kafka, RabbitMQ, and other supported technologies | Each service may require a separate integration and service credentials. |
| Applications | Transactions, errors, response time, and distributed traces | Application monitoring normally requires APM instrumentation or OpenTelemetry configuration. |
| Logs | Host, application, container, and Kubernetes logs | Log collection and forwarding require separate configuration and can add significant ingest. |
| User experience | Browser, mobile, synthetic, and session-related telemetry | These are separate platform capabilities, not automatic results of installing the host agent. |
Why use New Relic for infrastructure monitoring?
The main reason to use New Relic instead of a basic resource or uptime dashboard is context. Infrastructure metrics can be examined beside application performance, traces, logs, errors, cloud resources, and service dependencies.
How can unified telemetry speed troubleshooting?
Suppose visitors report that a website is slow. A host-only dashboard may show high CPU or memory usage, but it may not explain whether the underlying cause is a database query, application error, disk latency, an overloaded cache, or an external dependency. New Relic can place those related signals in one investigation workflow when the relevant capabilities and integrations are configured.
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Which teams benefit most?
- Businesses operating multiple servers, environments, or cloud accounts
- Developers responsible for production reliability and application performance
- Teams running Docker, Kubernetes, microservices, or several dependent services
- Organizations that want hosted telemetry rather than maintaining Prometheus, Grafana, log storage, alerting, and upgrades themselves
- Teams that need centralized dashboards and alerting across infrastructure and applications
New Relic also supports deployment automation with tools and methods such as Ansible, Chef, Puppet, Docker, and Elastic Beanstalk, which can make rollout more practical across many hosts.
How do you set up New Relic infrastructure monitoring?
The simplest route for a beginner or a small number of servers is New Relic’s guided installation. The broad sequence is account creation, agent installation, host verification, integration setup, and alert configuration.
What are the prerequisites?
Before installing the agent, confirm the following:
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- A New Relic account and license key
- A supported operating system and CPU architecture
- Permissions to install and run the agent
- Outbound network access to New Relic endpoints and ports
- Proxy settings, if the server uses an outbound proxy
- A unique hostname for every monitored server
- A plan for protecting the license key and other credentials
New Relic supports many Linux distributions, Windows Server versions, macOS versions, Docker deployments, and Kubernetes environments, but compatibility changes over time. Check the current Infrastructure Agent requirements instead of relying on a permanent operating-system list.
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What is the recommended guided-install process?
- Sign in to New Relic and open the Infrastructure installation or guided-install flow.
- Select the operating system, deployment method, and New Relic region.
- Copy the generated installation command.
- Run the command with the required privileges.
- Wait for the server to appear in the Infrastructure section.
- Confirm that CPU, memory, disk, network, and process data are arriving.
- Install and configure integrations for services such as NGINX, Apache, MySQL, or Redis.
- Create a small set of alerts based on service impact and observed baselines.
- Test notification delivery and document the response procedure.
New Relic describes guided installation as a straightforward choice for small organizations and testing, while manual procedures provide more control for standardized or restricted deployments. The installation-method documentation distinguishes US and EU installation flows and notes that the New Relic CLI does not support FedRAMP servers.
What does a Linux manual installation look like?
New Relic’s current Linux package-manager instructions begin by creating or updating the agent configuration with the license key:
echo "license_key: YOUR_LICENSE_KEY" | sudo tee -a /etc/newrelic-infra.ymlDo not treat that line as a complete universal installation recipe. Repository and package commands vary by distribution and should be copied from the current Linux package-manager instructions at publication and installation time.
How does container deployment differ?
A containerized Infrastructure Agent can monitor the container environment and underlying host, but the agent needs access to host namespaces, filesystems, and container-runtime sockets. New Relic’s example uses host networking, host PID access, privileged execution, and mounted host paths.
Those permissions are powerful and security-sensitive. Review the deployment manifest, restrict access where practical, protect the license key with a suitable secret-management mechanism instead of casually exposing it through plaintext environment variables, and run only one Infrastructure Agent instance per host. New Relic documents Docker support and containerd support beginning with Infrastructure Agent 1.42. The containerized agent does not include the log forwarder. See the containerized Infrastructure Agent documentation for the current requirements.
How is Kubernetes monitoring installed?
Kubernetes monitoring uses the New Relic Kubernetes integration rather than treating the cluster as an ordinary standalone server. The integration can collect Kubernetes events, Prometheus data, Kubernetes entity information, and logs, with additional configuration for control-plane monitoring and particular managed Kubernetes environments.
Follow the current Kubernetes installation instructions for the cluster and deployment method. Kubernetes permissions, namespaces, Helm settings, secrets, and telemetry volume deserve review before production rollout.
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What should you check after installation?
After the agent starts, verify the complete data path rather than assuming that a successful installer means monitoring is complete.
- Open All capabilities → Infrastructure.
- Start on the Hosts page and locate the expected hostname.
- Select the host and review health, CPU, memory, storage, network, and process charts.
- Inspect inventory, attributes, and related entities where available.
- Filter by hostname, tags, environment, region, or service.
- Open configured integrations and confirm that service-specific data is arriving.
- Confirm logs, containers, or Kubernetes data separately if those features were enabled.
- Create alerts only after you understand normal behavior for the workload.
The Infrastructure UI overview describes the Hosts page as the starting point for an overview and deeper host exploration. Interface labels can change, so check the current New Relic UI if the navigation path differs.
Which infrastructure alerts should you create?
Useful infrastructure alerts identify sustained or service-affecting conditions, not every short-lived fluctuation. A CPU spike during a deployment may be harmless; sustained CPU saturation accompanied by slow responses may require action.
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| Condition | Why it matters | How to make it useful |
|---|---|---|
| Sustained CPU saturation | Processes may be competing for available compute. | Use a time window and compare with response time, load, and workload behavior. |
| Low available memory or sustained swap | Memory pressure can cause slowdowns or process failures. | Use workload baselines rather than a universal percentage. |
| Filesystem nearing capacity | Full disks can stop databases, applications, and logging. | Exclude temporary or intentionally full filesystems where appropriate. |
| High disk latency or I/O wait | Storage contention can make an otherwise healthy application slow. | Correlate with database and application response data. |
| Network errors or dropped packets | Connectivity problems can affect users and dependencies. | Scope the alert to important interfaces and services. |
| Host not reporting | The agent or server may be unavailable. | Route it differently from a performance warning because it may require immediate investigation. |
| Critical process unavailable | A web server, worker, or database process may have stopped. | Alert only for processes that are required by the service. |
| Container restarts or Kubernetes degradation | Repeated restarts and unhealthy workloads can affect availability. | Include namespace, workload, deployment, and recent-change context. |
New Relic recommends creating alert conditions from the metric chart being investigated and applying appropriate filters or tags. Use warning and critical severities, sustained windows, maintenance exclusions, runbook links, and routing to a team that can act. Review noisy alerts after incidents and tune them against actual service impact.
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| Consideration | Implication |
|---|---|
| Deployment | Agent installation is relatively direct, but permissions, supported platforms, unique hostnames, and outbound connectivity are prerequisites. |
| Coverage | Broad coverage is valuable, but databases, logs, containers, Kubernetes, and cloud services can require separate configuration. |
| Investigation | Unified telemetry can improve root-cause analysis when the relevant data is present and correctly correlated. |
| Cost | Pricing depends on users and data ingest, or compute and data ingest, depending on the edition and pricing model. |
| Vendor dependency | A hosted service reduces infrastructure maintenance but creates dependence on New Relic’s platform, retention policies, pricing, and availability. |
| Security | Agents inspect system information; container deployments may need privileged access. Review the Infrastructure Agent security documentation. |
| Data volume | Verbose logs, high-cardinality attributes, traces, Kubernetes telemetry, and integrations can increase ingest. |
| Skill level | The standard UI is approachable, but advanced NRQL queries, alerting, and cost control require training. |
How much does New Relic cost?
New Relic pricing is usage- and plan-dependent. In a pricing-page snapshot dated August 16, 2026, New Relic presented two principal pricing dimensions: users and data ingest, or compute and data ingest. The same New Relic pricing page advertised full-platform users starting at $10 per user, depending on edition.
The $10 figure is a starting full-platform-user signal, not a guaranteed bill for infrastructure monitoring. The final amount can depend on edition, user type, ingest volume, retention, compute, contract terms, region, and add-ons. Confirm the pricing page immediately before publication or purchase because prices, allowances, packaging, and included capabilities can change.
Before deploying New Relic, ask:
- Is infrastructure monitoring included in the selected edition?
- Which users require paid full-platform access?
- What data-ingest allowance applies?
- Are logs and traces counted under the same allowance?
- What retention period is included?
- Are overages automatic, capped, or controlled by contract?
- Could cloud-provider charges apply separately?
- Does the selected data center satisfy data-residency requirements?
A free account or allowance should not be interpreted as unlimited free monitoring. Estimate host count, users, logs, traces, integrations, retention, and expected telemetry volume before enabling verbose collection in production.
Who should use New Relic?
New Relic is a good fit when a team wants infrastructure monitoring and APM in one SaaS platform, operates multiple servers or environments, runs cloud VMs, Docker, Kubernetes, or microservices, or prefers managed observability over maintaining a complete internal telemetry stack.
New Relic may be excessive for a single low-traffic website that needs only uptime checks, a user who wants a lightweight local CPU and RAM widget, or a team with strict air-gapped or self-hosting requirements. It may also be a poor choice when telemetry volume, user access, or retention makes the cost difficult to forecast, or when security policy prohibits an agent with the required system access.
What are the main alternatives to New Relic?
No alternative is universally better. Choose according to whether you prioritize guided SaaS operations, an existing open-source stack, search-centric logs, traditional infrastructure monitoring, or control over storage and deployment.
| Alternative | Best comparison angle | Potential advantage | Potential drawback |
|---|---|---|---|
| Datadog | Commercial full-stack observability | Broad infrastructure, APM, logs, traces, cloud, and container coverage | Exact costs should be calculated across hosts, users, logs, traces, and other telemetry types. |
| Grafana Cloud | Managed Grafana, Prometheus, logs, traces, and OpenTelemetry | Strong fit for teams already using Grafana or open-source telemetry technologies | May involve more architectural decisions than a highly guided single-vendor workflow. |
| Elastic Observability | Search- and log-centric observability | Natural fit for organizations already using Elasticsearch, Kibana, or Elastic Agent | Deployment, storage, tuning, and licensing choices may be more involved. |
| Prometheus and Grafana | Flexible self-managed monitoring stack | Fine-grained control and a large ecosystem | The organization must operate collection, storage, dashboards, alerting, upgrades, backups, and access control; logs and traces need additional components. |
| Zabbix | Traditional infrastructure monitoring | Strong infrastructure orientation and self-hosted deployment options | It is not a direct replacement for New Relic’s combined APM, distributed tracing, logs, and developer-observability workflow. |
A lightweight uptime monitor or existing Hostinger/server tooling may be enough when the only requirement is knowing whether a website responds. New Relic becomes more compelling when the team needs to explain why the website is slow or failing across infrastructure, applications, and dependencies.
How do you troubleshoot common New Relic problems?
Why does a host not appear?
If a host does not appear, check the agent service status, license key, account or region settings, hostname, outbound firewall, proxy configuration, supported operating system and architecture, agent logs, server clock, and TLS validation. Also check whether another agent instance is already running.
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Why are metrics incomplete?
Incomplete metrics usually mean that the expected integration is not installed, integration credentials or permissions are wrong, the service runs in a container or namespace the agent cannot see, logs need separate forwarding configuration, the metric is not part of default host data, or filters and tags hide the expected entity.
Why are hosts duplicated or merged?
Investigate duplicate agent installations, reused machine images with copied identity or hostname configuration, non-unique hostnames, and simultaneous host-installed and containerized agents. A host should run only one Infrastructure Agent instance.
Why are there too many alerts?
Reduce alert noise by replacing short-lived thresholds with sustained conditions, alerting on service impact instead of every resource fluctuation, separating warning and critical levels, excluding maintenance windows, grouping related conditions, and reviewing alert history after real incidents.
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Why is the bill higher than expected?
Investigate log verbosity, high-cardinality custom attributes, trace sampling, the number of full-platform users, duplicate agents, high-volume integrations, retention and ingest settings, and Kubernetes or container telemetry volume. Do not estimate a final bill without host count, telemetry volume, retention, users, and edition.
Frequently Asked Questions
Can New Relic monitor a VPS?
Yes. New Relic can monitor a VPS when the operating system and architecture are supported, the Infrastructure Agent is installed with suitable permissions, the hostname is unique, and the server can reach the required New Relic endpoints. The agent can collect CPU, memory, disk, network, process, inventory, and related host data.
Does New Relic require an agent?
New Relic commonly uses the Infrastructure Agent for host monitoring, but not every New Relic data source uses that exact agent. Applications can use APM agents or OpenTelemetry, cloud services can use integrations, and Kubernetes uses the Kubernetes integration. The required method depends on what you want to monitor.
Does New Relic work with Docker and Kubernetes?
Yes. New Relic supports container monitoring and Kubernetes monitoring, but each deployment requires the appropriate configuration. A containerized Infrastructure Agent may need host networking, host PID access, mounted host paths, and privileged access, while Kubernetes requires the Kubernetes integration and its associated permissions.
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New Relic may offer a free account or allowance, but New Relic should not be treated as unlimited free monitoring. Practical cost depends on the edition, users, data ingest, compute, retention, logs, traces, integrations, and contract terms. Check the pricing page immediately before deployment.
Is New Relic suitable for one WordPress website?
New Relic can be suitable for one WordPress website when you need application and server diagnosis rather than only uptime checks. For a small, low-traffic site that only needs availability and basic resource checks, New Relic may be more platform than necessary and a simpler monitoring tool may be easier to operate and budget.
The Bottom Line
New Relic is best understood as a managed observability platform whose infrastructure-monitoring feature supplies the host and service context needed to investigate production problems. Start with one non-production or low-risk server, verify compatibility and outbound access, collect only the telemetry you can use, and create a few actionable alerts. Before expanding to logs, traces, containers, or Kubernetes, estimate ingest and review current pricing, retention, security, and data-residency terms.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
