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There is no single worldwide AOC monitor warranty. Coverage depends on your country, monitor family, seller and purchase date. In the cited policies, terms range from one year of repair coverage for specified faults in China to three years for standard monitors in the US/Canada and Europe; some product families and regional policies have different terms. A dead or stuck pixel is not automatically covered everywhere.
How long is an AOC monitor warranty?
Check the policy for the country where you bought the monitor, then confirm the exact model or product family. The following are the published terms in the cited regional policies; they are not interchangeable worldwide.
| Region and policy | Published coverage | Important qualifications |
|---|---|---|
| United States and Canada, standard AOC LCD/LED monitors | Three years for the monitor; one year for the LED panel. | The policy is from TPV USA Corp and applies to qualifying original consumer purchases through the channels described by AOC. See AOC US/Canada warranty information. |
| United States and Canada, G-Series and AGON | Three years for G-Series; four years for AGON. | These terms are listed in the cited US/Canada limited warranty. See AOC US/Canada warranty information. |
| Europe, AOC LCD monitors sold in Europe | Three years. | The 2025 AOC International (Europe) B.V. document requests dated proof of purchase. See AOC Europe warranty information. |
| Australia | Three years parts and labour. | A functional failure within 14 days follows the DOA route through the reseller; a 30-day zero-dead-pixel guarantee is also stated. See AOC Australia warranty. |
| Malaysia | Three years parts and labour. | Coverage is for authorized local purchases; international-source and parallel-import products are excluded. See AOC Malaysia warranty. |
| Middle East | 36 months generally; 24 months in Saudi Arabia; 18 months in Algeria. | The policy also states a 30-day zero-bright-dot guarantee. See AOC Middle East warranty. |
| China | Seven-day and 15-day statutory choices, followed by one year of repair coverage for listed faults. | The remedy depends on the fault and applicable period under the national policy. See AOC China warranty policy. |
In the US/Canada policy, the standard monitor term is not the same as the one-year LED-panel term. Check the policy wording for your model rather than assuming every component shares the same coverage period. Regional terms can change, so use the current local AOC policy when making a claim.
Does AOC cover dead pixels?
Sometimes, but coverage can depend on the pixel count, defect type, model and region. AOC’s pixel policy cites ISO 9241-307 Class 1 acceptance levels: one bright full pixel, one black full pixel, three bright sub-pixels, five black sub-pixels and five total sub-pixels. These thresholds mean that one defective pixel does not automatically qualify for replacement or repair under every AOC policy. See AOC pixel policy.
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Some local policies add a limited zero-defect window. Australia states a 30-day zero-dead-pixel guarantee, while the Middle East policy states a 30-day zero-bright-dot guarantee. Those promises differ in wording and should not be treated as universal AOC coverage or as equivalent pixel tests.
Before contacting support, photograph the affected area clearly and identify whether the problem is a bright pixel, a black pixel or a sub-pixel. Compare the symptom and pixel count with the exact policy that applies to your purchase.
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Is my AOC monitor still under warranty?
Use the original purchase date and dated proof of purchase, then check the warranty for the country of purchase and your exact model. The term alone is not enough: seller authorization, product family and claim type can affect eligibility. The US policy limits the cited coverage to original consumers buying through qualifying channels; Europe asks for dated proof of purchase; Malaysia excludes international and parallel-import products.
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- Read the model and serial number from the monitor label.
- Check whether the seller was authorized in the country where you bought it.
- Identify whether the fault is functional, pixel-related, cosmetic or the result of damage.
- Compare the purchase date and defect with the relevant local warranty and any DOA or zero-pixel window.
How do I make an AOC warranty claim or RMA?
The claim route is regional. The US AOC warranty page directs customers to request an RMA number. In Europe, AOC directs customers to the local dealer or an authorized service center. Do not ship the monitor before obtaining the RMA or service authorization required by your regional process.
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- VIBRANT COLORS: Boasts 100.1% sRGB and 81% NTSC color gamut for brilliant and true-to-life colors. HDR Ready to elevate your viewing with dynamic contrast.
- COMFORT & CONVENIENCE: Tilt adjustment for optimal viewing angles, earphone out for private listening, and VESA mount compliant for flexible installation.
- ECO-FRIENDLY & USER-FRIENDLY: Consumes only 13W in eco mode. Features include Flicker-Free technology, User-Friendly OSD menu, and eSaver & i-Menu software for easy settings adjustment
- Document the problem. Photograph the model label, serial number and screen defect; record a short video if the fault is intermittent. Photograph the packaging condition if relevant.
- Gather purchase details. Keep the dated invoice and seller information available.
- Check the applicable policy. Confirm the country, model family, coverage period, pixel threshold and any early-failure procedure.
- Contact the correct channel. Use AOC regional support, your reseller or an authorized service center as directed by the local policy. In the US, request an RMA where required; in Europe, start with the local dealer or authorized service center.
- Follow shipping instructions. Use the packaging and freight method specified by AOC or the service provider, and retain tracking and dispatch records.
Who pays shipping for an AOC warranty claim?
Freight responsibility depends on region and product terms. The cited US G-Series/AGON terms state that US residents receive two-way shipping coverage; Canadian residents pay the outbound return freight. That specific shipping provision should not be assumed to apply to standard monitors or other countries. Confirm freight responsibility with the applicable regional support team before sending the display.
What can void or limit AOC warranty coverage?
Warranty exclusions can prevent a claim even when the monitor is within its stated term. The cited US and Malaysia policies describe broad exclusions, including accidental or liquid damage, environmental damage, cosmetic damage, misuse and unauthorized repairs. Refurbished or demo units and purchases through unauthorized channels may also be excluded under relevant policies. Read the policy tied to your purchase rather than relying on a general warranty period.
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What if the monitor failed right after purchase?
Act quickly: early-failure rights and remedies can differ from ordinary warranty service. Australia says that a functional failure within 14 days must be claimed as DOA and returned to the reseller for immediate replacement. China’s policy gives consumers a choice of return, exchange or repair within seven days for faults on its listed performance-fault table; it also sets a 15-day period with statutory choices and then one year of repair coverage for listed faults. These rules apply to their respective jurisdictions and should not be generalized to other countries.
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What to do if AOC denies the claim
Ask the service provider to identify the specific policy clause and the reason for denial, such as an expired term, pixel count below threshold, seller eligibility or excluded damage. Then compare the repair estimate with the remaining warranty value and the cost of replacement. Keep the denial and estimate in writing so you can assess your options against the policy that governs the purchase.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
