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To sign out, open Prime Video on your smart TV, go to Settings, and select the app’s sign-out option. If you can’t access that option, deregister the TV from your Amazon account under Account & Settings → Devices.

Sign out in the Prime Video app

  1. Open the Prime Video app on your TV and go to Settings.

  2. Choose Sign Out or the equivalent sign-out control shown in your app, then confirm if prompted. Amazon staff describes the app’s settings as the normal place to sign out, but the exact menu can vary by TV brand and app version. Amazon forum guidance

    Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

If the app has no sign-out option

If the sign-out control is missing, the app is not working, or you no longer have the TV, remove the TV from your Amazon account instead:

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Roku Streaming Stick HD with Voice Remote
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  1. Open Amazon Account & Settings and select Devices.

  2. Find the TV and choose Deregister. Amazon recommends deregistration when you cannot sign out of Prime Video. Amazon Prime Video troubleshooting

Deregistering disconnects the device from Amazon digital content and services. You can restore access by registering the device again with your account credentials. Amazon device deregistration help

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Amazon Fire TV Cube, with AI-powered Fire TV Search, Hands-free streaming device, find shows faster with Alexa+, Wi-Fi 6E, 4K Ultra HD
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Which method should you use?

Method Use it when Effect
Sign out in the app You can open Prime Video and its Settings menu includes a sign-out control. Signs out through the TV app.
Deregister under Account & Settings → Devices The app route is unavailable, fails, or you no longer have access to the TV. Disconnects the device from Amazon digital content and services; registering it again restores access.

If sign-out or sign-in still fails

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Signing out is not canceling a subscription

Signing out of the TV app or deregistering the TV changes that device’s connection to your Amazon account. It does not cancel a Prime Video or Amazon Prime subscription. Amazon Prime Video troubleshooting Amazon device deregistration help

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Amazon Fire TV Stick 4K Select, start streaming in 4K, AI-powered search, and free & live TV, find shows faster with Alexa+
  • Essential 4K streaming – Get everything you need to stream in brilliant 4K Ultra HD with High Dynamic Range 10+ (HDR10+).
  • The newest Fire TV experience (2026) – Our biggest update to Fire TV has a new, modern design that gets you to your entertainment fast. Browse dedicated content categories, pin more of your favorite apps, and get personalized recommendations from Alexa+. Spend less time scrolling, and more time watching.
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  • Getting set up is easy – Plug in and connect to Wi-Fi for smooth streaming.
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Google Streamer 4K – Fast Streaming Entertainment with Voice Search Remote, Watch Movies, Shows, Live Channels and Netflix in HDR, Smart Home Control, 32 GB Storage, Porcelain
  • The Google TV Streamer (4K) delivers your favorite entertainment quickly, easily, and personalized to you[1,2]
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  • Watch live TV and access over 800 free channels from Pluto TV, Tubi, and more[3]; if you find an interesting show or movie on your TV, mobile app, or Google search, you can easily add it to your watchlist, so it’s ready when you are[2]
  • Up to 4K HDR with Dolby Vision delivers captivating, true-to-life detail[4]; and you can connect speakers that support Dolby Atmos for more immersive 3D sound