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For Salesforce, start with the login URL your employer or administrator gave you. If you do not have a custom company URL, use https://login.salesforce.com for a production account or https://test.salesforce.com for a sandbox. Your organization may instead require its My Domain address or company single sign-on (SSO), so the right credentials will not work at the wrong host.
Choose the correct Salesforce login URL
Salesforce login depends on both the environment containing your account and your organization’s sign-in policy. Use the address supplied by your employer or Salesforce administrator whenever possible.
| Account or sign-in route | Login address | When to use it |
|---|---|---|
| Production | https://login.salesforce.com | Your organization’s live Salesforce environment, if it allows the standard login URL. |
| Sandbox | https://test.salesforce.com | A non-production sandbox account, if your organization allows the standard sandbox URL. |
| My Domain | Usually https://MyDomainName.my.salesforce.com |
Your organization requires a company-specific Salesforce login host. |
| Company SSO | Use the URL or sign-in page provided by your organization. | Your company routes Salesforce authentication through its identity provider. |
These standard and custom routes are described in Salesforce’s login URL guidance. A Lightning record link is not a substitute for the organization’s login host; use the standard URL or My Domain when resolving repeated sign-in prompts. Salesforce notes that opening direct record URLs can lead to additional MFA prompts in some cases (Salesforce MFA guidance).
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Log in to Salesforce on a computer
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Open the login URL your employer or administrator provided. If you have no organization-specific URL, choose the production or sandbox address from the table above.
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Enter the username or other identity information requested by the page. Salesforce’s sign-in sequence changed in 2026: username-first sign-in began in June, and email-address login became the default starting in August for standard login URLs and mobile apps. Your screen may differ if your organization uses SSO or a custom sign-in route (Salesforce release guidance).
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Enter your password if prompted, then complete any verification or MFA challenge your organization requires.
If the page does not recognize your account, first check that you are at the correct production, sandbox, or My Domain host. If your company uses SSO, start from its designated sign-in page or contact IT rather than repeatedly trying credentials at a different Salesforce URL.
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Sign in to the Salesforce app on iPhone or Android
Install the Salesforce app from the Apple App Store or Google Play, then select the sign-in route that matches your account. The mobile app has distinct controls on iOS and Android, and Salesforce documents both email and username-based login (Salesforce mobile app login guide; Android login instructions).
Use email login when it matches your account
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Open the app and choose Production – Log in with email.
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Enter the email address associated with your Salesforce account.
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Follow the password, verification-code, or organization sign-in prompts shown on screen.
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Salesforce’s email-login flow is intended for the matching account setup. An SSO organization or a non-production account may require a different route.
Use username login for a sandbox or custom host
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Choose username login in the app.
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Select the server that matches your account: Production for the standard production host, Sandbox for the standard sandbox host, or the custom connection supplied by your organization.
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Enter your Salesforce username and follow the organization’s authentication prompts.
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For a My Domain connection, use the organization’s actual login host, commonly ending in .my.salesforce.com. Do not use a lightning.force.com page address as the login host. The app’s server selection and custom-connection options vary by platform; consult the iOS or Android instructions above if the labels differ.
Reset a forgotten Salesforce password
Use a web browser for password recovery: go to the relevant Salesforce login page and select Forgot password? Salesforce does not provide password reset inside its mobile app (Salesforce password help).
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Open the login page for your organization and select Forgot password?
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Enter the username or other requested account information.
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Check the account email and complete any identity-verification steps in the reset message.
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If you cannot access the registered email, do not know your username, or cannot complete verification, ask your Salesforce administrator or IT team to help. They can advise on the recovery options available to your organization.
Complete MFA or recover access when verification fails
Your administrator determines which multi-factor authentication methods are available. Salesforce lists Salesforce Authenticator, third-party authenticator apps, one-time passwords, built-in authenticators such as Face ID or Windows Hello, and WebAuthn/U2F security keys among its methods (Salesforce MFA methods).
| Method type | Examples Salesforce lists | Practical distinction |
|---|---|---|
| App or code | Salesforce Authenticator, third-party authenticator apps, one-time passwords | Requires access to the configured app or code-delivery method. |
| Built-in authenticator | Face ID, Windows Hello, and other platform authenticators | Uses a compatible device’s built-in authentication capability. |
| Security key | WebAuthn/U2F-compatible physical key | Requires a compatible key and administrator enablement. |
Salesforce classifies built-in authenticators and security keys as phishing-resistant in its method comparison; Salesforce Authenticator and third-party authenticator apps appear in its standard-tier methods. Availability depends on your organization’s configuration. If you have replaced your phone, lost access to your configured method, or cannot finish the prompt, contact your administrator to check whether your registration or recovery options need attention. Salesforce’s MFA documentation states that enforcement began in June 2026; requirements and available methods can depend on your organization’s setup (Salesforce MFA guidance).
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Troubleshoot a Salesforce login that keeps failing
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Confirm the host and environment. Production, sandbox, My Domain, and SSO sign-ins can use different routes. Ask your administrator for the exact URL if you are unsure.
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Check the mobile server or connection. A valid username can still fail if the app is pointed at the wrong environment or custom host.
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Use the correct recovery route. Reset a password in a browser; use the configured MFA method, or ask your administrator for recovery help.
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Ask about access and policy. Salesforce app access, network restrictions, and identity-provider rules may be controlled by your organization. The administrator is the right contact for account-specific diagnosis (Salesforce mobile login help).
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Stop repeated retries if the account is locked. Follow your organization’s lockout guidance or contact the administrator rather than continuing to guess credentials.
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How many devices can stay signed in?
Salesforce’s mobile app login guide says a user can be signed in to the app on five devices concurrently. When the user signs in on a sixth device, Salesforce automatically logs out the oldest session (Salesforce mobile app login guide).
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