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In QuickBooks Desktop for Windows, open Edit > Preferences. Choose My Preferences to change a setting for your user, or Company Preferences to set a default for users. If you want to undo report formatting, use the specific Revert controls for reports; Intuit’s documented steps do not reset every QuickBooks preference.
Choose the right kind of QuickBooks Desktop setting
QuickBooks Desktop settings are not all scoped the same way. Before changing anything, decide whether you want to adjust your own experience, set a default for users, or restore report formatting. The instructions below are for QuickBooks Desktop on Windows; menu labels and available categories can vary by edition and release. Intuit’s Windows preference path is Edit > Preferences.
- My Preferences: applies to the individual user whose account is open.
- Company Preferences: sets defaults for users. Changing these may require QuickBooks Desktop administrator access.
- Report-format Revert: restores specific report-format settings, not all settings across the program.
Change a personal or company preference
- Open QuickBooks Desktop for Windows and select Edit > Preferences.
- Choose the relevant category in the left panel.
- Select My Preferences for a user-specific change, or Company Preferences for a default that applies to users.
- Make the change and save or confirm it using the controls shown for that category.
Not every preference category offers both tabs, and the exact options can differ between releases. If you cannot find a menu or setting, confirm your Windows edition and QuickBooks Desktop release before following instructions written for another version.
Revert report formatting to its defaults
Intuit’s documented Revert workflow applies to report formatting. Back up your company file first, then use these steps:
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- Select Edit > Preferences.
- Choose Reports & Graphs > Company Preferences.
- Select Format to open Report Format Preferences.
- Under Header/Footer, select Revert and confirm the prompt.
- Under Fonts & Numbers, select Revert and confirm the prompt.
These controls restore the listed report-format settings to defaults. They are not a global reset for QuickBooks Desktop preferences. Intuit’s report-preferences instructions also say, in the context of report-preference problems, that report templates may be damaged when preferences are not working as expected. That explanation concerns report issues; it should not be assumed to explain every preference problem.
Try One Window for certain display problems
If QuickBooks Desktop has a screen-display issue, Intuit suggests trying the One Window setting. This is a targeted troubleshooting step, not a universal default or reset:
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- Select Edit > Preferences > Desktop View > My Preferences.
- Select One Window.
- Close and reopen QuickBooks Desktop and the company file, then check whether the display issue is resolved.
See Intuit’s screen-issue instructions. The suggestion is for certain screen problems; it does not imply that One Window is the right setting for every display issue.
Does installing a new version keep preferences?
Intuit describes different preference-retention behavior for two Windows installation paths:
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| Installation path | Preference behavior described by Intuit |
|---|---|
| Express install over the previous version | Saves preferences from the prior version. |
| Custom and Network Options install in a different location | Does not add prior-version preferences to the new version. |
This is an installation-path difference, not a recommended way to reset preferences. See Intuit’s QuickBooks Desktop installation instructions.
What if you need to reset every preference?
The cited Intuit instructions document a Revert action for report formatting and several individual preference changes, but do not establish a single global Windows command that resets every preference across supported versions. Do not treat deleting preference files, reinstalling, or changing unrelated settings as a universal reset based on these instructions. For a full reset, identify your exact Windows edition and release and get version-specific guidance from Intuit before proceeding.
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Windows and Mac instructions are different
This guide covers QuickBooks Desktop for Windows. The Mac interface uses a different menu path, so the Windows steps here should not be applied to QuickBooks for Mac without Mac-specific instructions.
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