Zinc review
A capable investigation platform whose £995 monthly entry price limits its value.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zinc is a cloud-based case management and operational resilience platform for security, facilities, retail, real estate, and other multi-site operations. It is aimed at mid-market and enterprise organisations managing physical risk, compliance, investigations, and operational activities across multiple locations. The case module brings together case ownership, approvals, evidence, media, documents, witness statements, involved-party records, incident linking, reporting, and case tracking. Web, iOS, Android, and API access support distributed teams, while offline mobile reporting allows information to synchronise automatically.
Pricing is structured across three plans. Essentials costs £995 per month and provides an out-of-the-box incident and critical event management platform. Professional costs £1,995 per month and adds advanced configuration tools. Enterprise includes integration and customisation options, although its monthly price is not stated. There is no free plan. The paid plans therefore suit organisations with substantial security or operational budgets rather than smaller teams seeking a low-cost case management system. The platform’s investigation depth is a clear strength: centralised evidence, linked incidents and people, investigation reports, evidence-pack exports, approvals, audit trails, escalation workflows, dashboards, trend analysis, and scheduled reporting cover the core needs of formal security investigations.
Zinc’s ecosystem fit is broad for physical security operations. Integrations include HALOS, HiddenTec, Genetec Security Centre, Smart Spaces, CCTV, access control, HR systems, body-worn cameras, BI tools, and a RESTful API. This combination can connect case work with security systems, operational data, notifications, and reporting. Its focus on investigation and operational risk makes it a strong choice for large, multi-site security teams that need structured records and escalation controls. Smaller organisations, or buyers prioritising low monthly cost and a simple case tracker, should consider a less expensive alternative.
Zinc pros and cons
- Where it wins
- Structured investigations with evidence, approvals, and audit trails
- Automated escalation, notifications, task assignment, and reporting
- Offline mobile reporting with automatic synchronisation
- Where it doesn't
- £995 monthly entry price is high for smaller organisations
- Enterprise pricing does not list a monthly amount
- Custom-field capability for case records is not clearly stated
Zinc fact sheet, pricing and score →
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