Zadarma review
A budget-friendly cloud PBX with apps, routing, recording, and CRM integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zadarma is a cloud communications service for businesses, call centers, enterprises, and individuals. Its core offering combines a cloud PBX with IVR and multi-level voice menus, configurable call distribution, forwarding, voicemail, recording, speech recognition, analytics, and virtual local, mobile, and toll-free numbers. Browser, Windows, macOS, iOS, Android, and Chrome calling options make it suitable for teams that need to manage business calls across different devices. It is especially relevant to budget-conscious teams seeking a full PBX rather than a basic calling line.
Pricing is structured around a free option and paid plans. The homepage advertises plans from $4 per user per month, billed monthly, while displayed pricing can vary by region and currency. Standard includes 5 PBX and CRM users and 4 voice menus, but no included virtual phone numbers. Office raises the allowance to 10 users, adds 2 virtual phone numbers in the displayed region, 400 free speech recognition minutes, and 6 voice menus. Corporation includes 20 users, 5 virtual phone numbers in the displayed region, 1000 free speech recognition minutes, and 12 voice menus. A 7-day free trial is also available.
The product’s main strength is breadth within the phone system itself: call scenarios, routing, forwarding to extensions or external numbers, voicemail transcription, visual voicemail, recording, cloud storage, statistics, and speech recognition are covered in one service. Integrations include Teamsale CRM, Odoo, HubSpot, CRM systems, and AI systems, while SIP connectivity can connect existing phone systems. Choose Zadarma if you need PBX controls, multiple calling surfaces, and business numbers at a low starting price. Teams needing more users, numbers, or voice menus should compare the paid tiers carefully, and those preferring a simple calling tool may find this feature set broader than necessary.
Zadarma pros and cons
- Where it wins
- Free PBX plan plus paid plans from $4 per user monthly
- IVR, call routing, recording, transcription, and analytics
- Web, desktop, mobile, Chrome, CRM, and AI-system support
- Where it doesn't
- Standard includes only 5 PBX and CRM users
- Standard includes no virtual phone numbers
- Free PBX requires an account top-up at least every three months
Zadarma fact sheet, pricing and score →
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