Yapdesk Live Chat review
A low-cost chat widget with ticket follow-up, plus optional AI replies.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Yapdesk Live Chat adds a customizable chat widget to WordPress sites, with an embed script for other websites. It is aimed at solo operators and small teams that want to handle live conversations and follow-up tickets from one dashboard. Visitors can also use message mode when chat is unavailable, while agents can manage access and widget settings centrally. The dashboard is presented as an installable web app for desktop and mobile devices, rather than as native mobile apps.
The free plan includes live chat and ticket mode, but keeps Yapdesk branding and has limits on websites, agents, and attachment size. Pro is $4.99 per month or $49.90 per year, and adds branding removal, visitor typing preview, and chat status scheduling. Pro AI costs $16.99 per month or $189 per year; it includes Pro features plus AI-only or hybrid replies informed by imported website content and business instructions. These are flat plan prices, not stated per-user rates, so the plans may suit small teams seeking predictable entry pricing.
The product’s focus is website chat and email follow-up rather than a broad integration ecosystem: WordPress is the listed integration, and an embed script supports other websites. The dashboard app can send push alerts, and widget appearance, text, and mobile behavior are customizable. Choose Yapdesk for a small WordPress site that wants a straightforward chat-and-ticket workflow, with an optional AI tier. A team that needs integrations beyond WordPress or relies on native mobile apps should compare alternatives before choosing it.
Yapdesk Live Chat pros and cons
- Where it wins
- Free plan includes live chat and ticket mode
- Central dashboard covers chats, tickets, and agents
- Pro AI adds AI-only or hybrid replies using site content
- Where it doesn't
- Free plan includes Yapdesk branding and limits on sites, agents, and attachments
- Only WordPress is listed as an integration
- AI replies require the higher-priced Pro AI plan
Yapdesk Live Chat fact sheet, pricing and score →
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