XiVO review
A broad open-source UC suite for technical teams that need telephony and contact-center tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
XiVO is an open-source unified communications and IP telephony platform from Avencall for businesses, call centers, and public-sector organizations. It brings business calling, WebRTC, voicemail, call routing, call history, presence, instant messaging, conferencing, and contact-center functions into one product. Teams can deploy it on-premises or in the cloud, with interfaces described for web, desktop, and mobile use. Its strongest fit is technical teams that want an open-source UC foundation rather than a narrowly focused calling tool.
Its breadth is a major strength. XiVO supports physical-phone and WebRTC calling, transfers, forwarding, do-not-disturb, voicemail, call history, and messaging between XiVO users. Audio and video meeting rooms, recording management, interactive voice response, dialplan routing, contact-center queues, agent tools, reporting, and callbacks extend it beyond basic business telephony. XiVO Connect adds unified communications with file sharing, while the wider ecosystem includes XiVO PBX, UC Assistant, CC Agent, and Switchboard. This makes the product suitable for organizations that need telephony and contact-center workflows in the same environment.
Integration and deployment flexibility also stand out. A REST API supports custom connections, and Nextcloud integration adds ecosystem fit for organizations already using that platform. XiVO offers both on-premises and cloud options, while optional modules cover capabilities such as XiVO Connect, meeting rooms, IVR, and mobile access. Video meeting rooms and mobile access are described as enterprise features requiring contact with XiVO, so teams should confirm the appropriate configuration before choosing it. Pick XiVO when open-source control, broad communications coverage, and extensibility matter most; consider an alternative if you need wider platform coverage or a simpler, more narrowly defined UC product.
XiVO pros and cons
- Where it wins
- Combines calling, messaging, meetings, recording, IVR, and queues
- Supports physical phones and WebRTC business calling
- Offers REST API and Nextcloud integrations
- Where it doesn't
- Platform coverage is limited to web, iOS, Android, and API
- Video meeting rooms and mobile access require contact with XiVO
- Several capabilities are delivered through optional modules
XiVO fact sheet, pricing and score →
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